Deck 7: Creating Successful Interactions

Question 1

All the following is true about interpersonal skills except:

A) Skills you should use only in difficult social situations.
B) It includes both your personality traits and your ability to manage in social situations.
C) It includes both verbal and nonverbal communication.
D) It is often referred to as "people skills."

Answer 1

Skills you should use only in difficult social situations.

Question 2

It can be difficult to stay focused when you are listening to someone because:

A) Most people speak at about 130 words per minute.
B) People who speak at 200 words per minute are virtually unintelligible.
C) You can think at 500 words per minute, which is must faster than the person's speaking capacity.
D) The surrounding environment is full of distractions.

Answer 2

You can think at 500 words per minute, which is must faster than the person's speaking capacity.

Question 3

While you are listening to someone speak, you should:

A) Wait for a pause before you speak.
B) Interrupt when you hear something you want to follow up on.
C) Formulate your response.
D) Refrain from using body language.

Answer 3

Wait for a pause before you speak.

Question 4

Research shows that if you let a patient talk uninterrupted for as long as they want, most patients will talk for:

A) 10 seconds.
B) 30-90 seconds.
C) 10-15 minutes.
D) Patients will talk until you interrupt them.

Question 5

The best way to communicate with hearing-impaired clients is to:

A) Raise your voice.
B) Use an interpreter.
C) Write your message for the client.
D) Ask them how they prefer to communicate.

Question 6

Drawbacks of using a patient's family member as an interpreter include all the following except:

A) The patient must approve the use of the family members as his or her interpreter.
B) The family member may not translate the information correctly.
C) Using a family member as an interpreter could compromise the patient's confidentiality.
D) A family member may be uncomfortable translating difficult information, such as a poor prognosis.

Question 7

You should take the following action when interacting with a patient who has a visual impairment:

A) Speak louder.
B) Determine the extent of the person's visual impairment.
C) Make eye contact.
D) Exaggerate your body language.

Question 8

When communicating with a person who has a speech impediment or impairment, you should do all the following except:

A) Ask questions that require short answers.
B) Finish their sentences when they are having difficulty doing so.
C) Confirm that you have heard them correctly.
D) Not raise your voice.

Question 9

Good strategies for communicating with people who speak little or no English include all the following except:

A) Slow down the pace of your speech.
B) Use writing rather than speaking.
C) Use effective body language.
D) Correct their English to help them improve their language skills.

Question 10

When communicating with small children, do all the following except:

A) Get on their level to make eye contact.
B) Give them limited choices: "You may have this, or that."
C) Communicate only with their parents or caretakers instead.
D) Use short sentences with simple words.

Question 11

What is the best method to interacting with elderly patients?

A) Speak loudly and clearly.
B) Ask them about their distant past.
C) If they are not impaired or confused, treat them like any other patient.
D) Speak with the spouse or caregiver if present.

Question 12

Microexpressions are characterized by all the following except:

A) They are authentic.
B) They involve squinting.
C) They are fleeting.
D) They are involuntary.

Question 13

The purpose of eye contact is to all the following except:

A) Signal you are finished speaking.
B) Distract people from important information.
C) Communicate interest.
D) Provide feedback.

Question 14

When you are speaking to a large group, you should use eye contact to:

A) Sweep the audience, lingering for about 3 seconds on an individual.
B) Stare at anyone who is causing a disturbance or acting rudely.
C) Look away from the audience occasionally, as you would with an individual.
D) All the options.

Question 15

Patients with a closed stance may be communicating all the following except:

A) They have questions.
B) They are in pain.
C) They feel uncomfortable in your facility.
D) They are worried about their health.

Question 16

Health professionals who present an open stance convey all the following except:

A) Boredom.
B) Warmth.
C) Confidence.
D) Honesty.

Question 17

To preserve personal space, people in a crowded elevator will usually:

A) Chat with one another.
B) Acknowledge one another with eye contact.
C) Stand as far apart from one another as possible.
D) Look around.

Question 18

The purpose of mirroring is to:

A) Mimic your partner.
B) Use opposite or contrasting facial expressions.
C) Destroy rapport.
D) Foster empathy and understanding.

Question 19

If a health professional does not mirror a patient's body language:

A) The patient will be less cooperative.
B) The patient will develop comfort in the unfamiliar setting.
C) The patient will feel that you are on their side.
D) The patient will disclose more information.

Question 20

Body language can be related to actual speech in all the following ways except:

A) The pace of your speech.
B) The words you choose.
C) The volume of your speech.
D) The emotions you convey in your language and tone.