Question 1

Which of the following is not an example of a building block for trust?&#10;A) Collaborate and show respect to your co-workers.&#10;B) Ask questions requiring a &#34;yes&#34; or a &#34;no.&#34;&#10;C) Avoid interrupting or talking over your co-workers.&#10;D) Sympathize but do not empathize.

Accepted Answer

Empathy is a key component of building trust, as it involves understanding and sharing the feelings of others, whereas sympathy alone may not foster the same level of connection and trust.

Question 2

To show respect toward others, you should do all the following except:&#10;A) Make physical contact.&#10;B) Be on time.&#10;C) Use their name when addressing them.&#10;D) Dress appropriately.

Accepted Answer

Making physical contact is not universally accepted as a way to show respect. Cultural norms vary widely, and what is considered respectful in one culture may be seen as inappropriate or invasive in another. Being on time, using someone's name, and dressing appropriately are generally accepted ways to show respect across various cultures.

Question 3

To build trust with others, you should do all the following except:&#10;A) Be on time.&#10;B) Be serious.&#10;C) Be honest.&#10;D) Demonstrate competence.

Accepted Answer

Being serious is not a universal requirement for building trust. Trust can be built through a variety of behaviors including reliability, honesty, and competence. Being too serious can sometimes be counterproductive, as it may not allow for the development of a comfortable or open relationship.

Question 4

Trust of others in health care is essential because of all the following except:&#10;A) Co-workers must be accountable before being accountable yourself.&#10;B) Effective health care delivery depends on team cooperation.&#10;C) Everybody must be competent.&#10;D) Health care professionals want to be able to trust their colleagues.

Accepted Answer

Trust in healthcare is fundamentally about relying on the competence, cooperation, and integrity of others. The statement "Co-workers must be accountable before being accountable yourself" suggests a conditional approach to accountability that is contrary to the principles of mutual trust and responsibility in healthcare settings. Effective healthcare delivery, competence, and mutual trust among professionals are essential components of trust in healthcare, making the other options incorrect in this context.

Question 5

Organizations that do not foster trust among their employees suffer all the following except:&#10;A) Low morale.&#10;B) Turnover.&#10;C) Low employee compensation.&#10;D) Dissatisfied patients.

Accepted Answer

Low employee compensation is not a direct result of a lack of trust among employees in an organization. Trust issues can lead to low morale, high turnover, and dissatisfied patients due to poor communication and teamwork, but compensation levels are typically determined by other factors such as budget, market rates, and job performance.

Question 6

Being transparent helps you build trust by:&#10;A) Showing others that you are empathetic.&#10;B) Being able to trust others.&#10;C) Showing your co-workers that you have good communication skills.&#10;D) Recognizing your weaknesses and challenges to improve.

Accepted Answer

Being transparent involves acknowledging your weaknesses and challenges, which can build trust as it shows honesty and a willingness to improve.

Question 7

Which of the following is an example of an organization that trust its employees?&#10;A) The organization provides tuition reimbursements for more training and education for employees.&#10;B) Supervisors closely monitor all the employees' tasks and duties.&#10;C) Information is shared on a need-to-know basis.&#10;D) Decisions are made without employees' feedback.

Accepted Answer

Providing tuition reimbursements for more training and education shows that an organization trusts its employees to grow and improve their skills, which benefits both the employees and the organization.

Question 8

Empathy is:&#10;A) The capacity to understand the emotions of another person.&#10;B) The ability to be detached and objective.&#10;C) The feeling that you are glad you don't have the other person's problems.&#10;D) The ability to say you feel sorry for someone.

Accepted Answer

Empathy involves understanding and sharing the feelings of another person, which is accurately described in option A.

Question 9

The part of the human brain most responsible for the ability to form empathy is:&#10;A) The medulla.&#10;B) The neo-cortex.&#10;C) The limbic system.&#10;D) The pituitary gland

Accepted Answer

The limbic system is crucial for emotional processing and is involved in the formation of empathy, as it helps us understand and share the feelings of others.

Question 10

Which of the following is not a good attribute for a health professional?&#10;A) Empathy.&#10;B) Emotional intelligence.&#10;C) Social intelligence.&#10;D) Confidence.

Accepted Answer

Confidence, while important, can sometimes be perceived negatively if it crosses into arrogance, potentially hindering effective communication and patient care. Empathy, emotional intelligence, and social intelligence are universally recognized as positive attributes for health professionals, enhancing their ability to understand, communicate with, and effectively treat patients.

Question 11

Social intelligence includes all the following except:&#10;A) Clear communication&#10;B) Talkativeness&#10;C) Awareness and good manners&#10;D) Empathy.

Accepted Answer

The answer of Social intelligence includes all the following except:&#10;A)...

Question 12

Situational awareness can involve all the following except:&#10;A) Making appropriate introductions.&#10;B) Greeting patients when they arrive.&#10;C) Doing things in order or on time even if patients need to wait.&#10;D) Leaving enough time between appointments.

Accepted Answer

The answer of Situational awareness can involve all the following...

Question 13

Skills for forming empathic relationships with patients include all the following except:&#10;A) Observing what they are wearing.&#10;B) Withholding judgment.&#10;C) Observing body language.&#10;D) Asking questions to learn more about them as individuals.

Accepted Answer

The answer of Skills for forming empathic relationships with patients...

Question 14

Experiences you can pursue that will help you build empathy skills include all the following except:&#10;A) Listening to classical music.&#10;B) Reading a novel and identifying with a character.&#10;C) Watching a film and wondering how it is crafted to guide the viewer's emotions.&#10;D) Watching a play that tells a story about several relationships.

Accepted Answer

The answer of Experiences you can pursue that will help...

Question 15

Mirroring helps build empathy because:&#10;A) Many people are natural mimics.&#10;B) Mirroring communicates that we understand another's emotions.&#10;C) People feel comfortable looking into a mirror.&#10;D) Mirroring does not help build empathy.

Accepted Answer

The answer of Mirroring helps build empathy because:&#10;A) Many people...

Question 16

Organizational empathy is defined as:&#10;A) Providing training to employees to be empathetic.&#10;B) Empathy throughout the organization to better understand customers' needs.&#10;C) Empathy in order to only understand the needs of patients and customers.&#10;D) Ensuring supervisors only are empathetic.

Accepted Answer

The answer of Organizational empathy is defined as:&#10;A) Providing training...

Question 17

Which of the following is true of prejudice in the health profession?&#10;A) Racism and intolerance exist only outside of the health care facilities.&#10;B) Health care facilities should not monitor acts of prejudice by their employees.&#10;C) Prejudice can be freely expressed by health professionals to patients.&#10;D) Acts of prejudice may still occur, often in more subtle ways.

Accepted Answer

The answer of Which of the following is true of...

Question 18

Multiculturalism can involve all the following except:&#10;A) Gender relationships.&#10;B) Difference in language spoken.&#10;C) How two siblings interact.&#10;D) Religious expression.

Accepted Answer

The answer of Multiculturalism can involve all the following except:&#10;A)...

Question 19

All the following are benefits of diversity except for:&#10;A) Different groups that may bring new ideas.&#10;B) Increased opportunities.&#10;C) Increased productivity.&#10;D) Less languages spoken.

Accepted Answer

The answer of All the following are benefits of diversity...

Question 20

A system where a diverse group of people develop their respective cultures within a common society is called:&#10;A) Pluralism.&#10;B) Collectivity.&#10;C) Stereotyping.&#10;D) Multiculturalism.

Accepted Answer

The answer of A system where a diverse group of...

Deck 5: Building Relationships