Deck 11: Ready for Work

Question 1

Good conversationalists are characterized by all the following except:

A) Displaying a wide range of knowledge and interests.
B) Asking open-ended questions.
C) Actively listening.
D) Using questions that can be answered by "yes" or "no."

Answer 1

Using questions that can be answered by "yes" or "no."

Question 2

A good way to start a conversation is:

A) Pay a compliment.
B) Wait for the other person to start.
C) Ask what time it is.
D) Avoid eye contact.

Answer 2

Pay a compliment.

Question 3

The proper way to introduce Susan Maple, who has a doctorate degree in speech pathology, is:

A) "This is Dr. Maple."
B) "This is Mrs. Maple."
C) "This is one of our speech pathologists."
D) "This is Dr. Maple, one of our speech pathologists."

Answer 3

"This is Dr. Maple, one of our speech pathologists."

Question 4

When is it appropriate to address a physician by his or her first name?

A) When you have been given permission by the physician
B) When you have been given permission by the physician and when there are no patients around
C) Only outside of work
D) Never

Question 5

When making introductions, the first person who should be introduced is:

A) the patient or client.
B) the physician.
C) the health care professional with the highest degree.
D) whoever arrived first.

Question 6

It is appropriate to disclose private medical information about a patient:

A) When you know the patient personally.
B) When you are in an elevator only with other health professionals.
C) When you are having a discussion with another health professional involved in the patient's care.
D) When the information is no big deal.

Question 7

You should be nice and courteous to your co-workers because:

A) They will remember you on special occasions like your birthday.
B) It will help you advance in the organization.
C) They are more likely to be kind toward you.
D) It is part of being a professional and improve your workplace.

Question 8

When you are having a bad day at work, all these strategies may be helpful except:

A) Expect your co-workers to understand, especially if you ignore their bad moods too.
B) Let work be therapeutic and look for the enjoyable aspects of it.
C) Gain perspective by comparing your problems with those of patients and others who have more serious problems than you do.
D) Relax, meditate, or take deep breaths.

Question 9

The only social media appropriate at work is:

A) Twitter.
B) company email.
C) Facebook.
D) YouTube.

Question 10

Whether you wear your own clothes or a uniform, your clothing for work cannot be:

A) stylish.
B) conservative.
C) worn the previous day.
D) stained or dirty.

Question 11

Which type of footwear for work is never acceptable?

A) Open-toed
B) Athletic shoes
C) Surgical booties
D) White

Question 12

Acceptable jewelry to wear to work is:

A) Large hoop earrings.
B) A charm bracelet.
C) A watch with a second hand.
D) An ankle bracelet.

Question 13

How long does it take for a new patient or co-worker to form a first impression of you?

A) About a minute.
B) Seven seconds.
C) Two and one-half minutes.
D) About 20 minutes.

Question 14

Using protective wear to prevent exposure to which blood-borne infection?

A) Hepatitis C
B) Influenza
C) Asthma
D) Tuberculosis

Question 15

All the following are Universal Precautions practices except:

A) Using disposable gloves and gowns.
B) Changing gloves between patients.
C) Using hand sanitizer between patients.
D) Frequently washing your hands.

Question 16

Hospitals and clinics harbor lots of germs because:

A) Patients are usually accompanied by family members.
B) Ventilation systems are usually poor in these facilities.
C) The environment is exposed to bodily fluids.
D) Sterilization techniques are undependable.

Question 17

A good hand-washing procedure includes all the following except:

A) Thoroughly scrubbing around rings and bracelets.
B) using soap and warm running water.
C) frequently washing your hands.
D) knowing what activities should be followed by hand washing.

Question 18

When should you wash your hands in the health care setting?

A) Before touching a patient
B) Before putting on new gloves
C) After smoking or eating
D) All the options.

Question 19

All the following are common sites for germs in a health care setting except:

A) The examination tables and chairs.
B) The autoclave machines.
C) The medical equipment.
D) The computer keyboards.

Question 20

People who smoke may be unaware that the smell of smoke can linger in their:

A) Hair.
B) Breath.
C) Clothes.
D) All the options.