Deck 9: The Contingency Approach to Management Communication

Question 1

According to a survey of American Management Association executives, managers are likely to spend about 20 percent of their time dealing with conflict.

Answer 1

True

Question 2

The accommodating conflict resolution strategy is used more in low- to medium-performance companies.

Answer 2

True

Question 3

Research revealed that problem-solving groups with high trust would exchange relevant ideas and feelings more openly.

Answer 3

True

Question 4

Why do many managers not have the beliefs necessary for a win-win strategy?

Question 5

Add several other principles to the list in chapter 10 of communication principles that are necessary for a win-win strategy.