Deck 7: The Behavioral Approach and Human Relations Approach

Question 1

Gestures and posture are both examples of movement.

Answer 1

True

Question 2

South Africans and Arabs businesspeople generally operate within four zones: intimate, personal, social and public.

Answer 2

False

Question 3

A secondary question is the first question about a topic.

Answer 3

False

Question 4

Research indicates information transmitted via the grapevine in organizations is 75 percent accurate.

Question 5

Managerial listening requires nonverbal awareness.

Question 6

Which of the following is not a barrier to listening?

A) listening- speaking differential
B) motivation
C) noise
D) willingness

Question 7

Of the following, which does not work with the others to achieve accurate listening?

A) organizing the message
B) visualizing the message
C) summarizing the message
D) differentiating between the main and supporting points

Question 8

According to the discussion presented in this chapter, what is the difference between interactive and active listening?