Deck 3: Attitudes and Behaviour in Organizations

Question 1

The field of organizational behaviour incorporates ideas from:

A)Mainly work psychology
B)Economics and sociology
C)Research methods
D)Only a and b above
E)All of the above

Answer 1

All of the above

Question 2

Which of the following is specifically focused on modifying employee behaviour?

A)Positive reinforcement
B)Negative reinforcement
C)Provision of incentives
D)All of the above

Answer 2

All of the above

Question 3

Social learning theory is a development of behaviourism associated with:

A)Bandura
B)Skinner
C)Observational learning and a above
D)Reinforcement and a above

Answer 3

Observational learning and a above

Question 4

Feedback, money and social recognition are considered forms of ________ reinforcement.

A)contemporary
B)modern
C)contingent
D)managerial

Question 5

An attitude has three components, cognitive, behavioural and ________ .

A)reasonable
B)affective
C)psychological
D)physical

Question 6

Attitudes are:

A)Always justifiable
B)Always thought through carefully
C)Always directed towards a target
D)Both c and a above

Question 7

The theory of planned behaviour and cognitive _______ theory help us understand how attitudesaffect behaviour.

A)mapping
B)dissonance
C)neuroscience
D)psychology

Question 8

________ refers to how invested a person feels in their job.

A)Job satisfaction
B)Job involvement
C)Organizational commitment
D)Organizational engagement

Question 9

________ refers to the extent the employee feels a sense of obligation to their organisation.

A)Affective commitment
B)Continuance commitment
C)Normative commitment
D)Managerial commitment

Question 10

When a person feels a positive sense of attachment to their organization, they are described ashaving high ____.

A)affective commitment
B)continuance commitment
C)normative commitment
D)managerial commitment

Question 11

How is job satisfaction related to job performance?

A)There are many potential forms of the relationship.
B)Performance leads to higher satisfaction.
C)Satisfaction leads to better performance.
D)Both b and c are the only real possibilities.

Question 12

Low levels of job satisfaction and organizational commitment lead to ________.

A)counterproductive behaviour
B)increase in performance
C)promotion
D)increase in workload

Question 13

One consequence of job satisfaction and organizational commitment is:

A)Increase in employee workload.
B)Employees think better about their superiors.
C)Employee cognition.
D)Employee engagement.

Question 14

________ explains how emotional reactions regulate the effects of events on attitudes andbehaviour.

A)Emotional and Behaviour Theory
B)Affective Events Theory
C)Emotions and Attitudes Theory
D)Affective, Attitudes and Behaviour Theory

Question 15

A ________ is a judgement that people make about their environment or people they encounter.

A)Perception
B)Mental note
C)Thought
D)Cognition

Question 16

Which of the following is a perceptual bias?

A)Halo effect
B)Stereotyping
C)Selective attention
D)All of the above

Question 17

____________ is when an employee overemphasizes the role of internal forces (dispositions,characteristics, personality traits)when attributing cause to the behaviour of others when, in fact, situational factors are much more likely to be the cause of behaviour.

A)Attribution chaos
B)Attribution error
C)Attribution disaster
D)Attribution mistake

Question 18

In bounded rationality, the major limiting factor in people's capacity to understand problems is theinability to judge ____________.

A)complexity
B)communication
C)others
D)risk

Question 19

In what situation would intuition be most effective as a decision-making strategy?

A)When the situation is complex.
B)When the situation is risky.
C)When the situation is judgemental rather than intellectual.
D)When not much is known about the situation.

Question 20

In the theory of planned behaviour, behaviour stems directly from_________.

A)attitude
B)social norm
C)stimulus
D)intention

Question 21

___________ explains how people perform better in the presence of others.

A)Social mobility
B)Social facilitation
C)Social inhibition
D)Social development

Question 22

By contrast, when a person makes less effort in the presence of others, it is labelled:

A)Social lying
B)Social mobility
C)Social loafing
D)Social facilitation

Question 23

The perceptual prototype that represents the typical member of the group is the essence of:

A)Social identity
B)Social norm
C)Social conformity
D)Social presence

Question 24

The most famous conformity studies were conducted by:

A)Milgram
B)Asch
C)Bandura
D)Kahneman

Question 25

The human tendency to behave as authority figures tell us to is termed:

A)Conformity
B)Gullibility
C)Courtesy
D)Obedience