Deck 10: Approaching the Customer With Adaptive Selling

Question 1

Matching

-A ""sizing up"" by the customer based on your dress and behavior

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Answer 1

may occur during the social contact

Question 2

Matching

-Use of a carefully planned opening statement to convert the customers attention to the sales presentation

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Answer 2

appropriate business contact

Question 3

Matching

-Failure to be viewed as a trusted person

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Answer 3

inappropriate social contact

Question 4

Matching

-Stage of the presentation when salesperson tries to move the prospect's attention from the social contact to the business contact

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 5

Matching

-Approach method in which you thank the customer for taking the time to meet with you then review your goals for the meeting

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 6

Matching

-Develop a deeper commitment to your goals

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 7

Matching

-A standard practice in some industries where products are complex and buying decisions are made by more than one person

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 8

Matching

-The purpose of searching for mutual acquaintances or interests in a conversation

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 9

Matching

-Preparing presale objectives and presentation plan

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 10

Matching

-A consultative or strategic alliance buyer will often need a

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 11

Matching

-An objective which explicitly states what you want the customer to do during the sales presentation

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 12

Matching

-Complex or customized products often require

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 13

Matching

-Objective to establish rapport, develop credibility, and trust with the customer

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 14

Matching

-Making sure the sales plan matches the buyer's buying process

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach

Question 15

Matching

-Making social and business contact

A) may occur during the social contact
B) appropriate business contact
C) inappropriate social contact
D) The approach
E) Agenda Approach
F) a suggestion for overcoming sales call reluctance
G) Multi-call sales presentations
H) developing social contact
I) preapproach
J) action objective
K) team selling
L) relationship strategy
M) presale presentation planning
N) approach