Deck 14: Preparing to Meet the Challenges

Question 1

One of the following items is NOT common with the other leadership qualities.

A) Passionate commitment
B) Vision
C) Supervision skills
D) Integrity

Answer 1

Supervision skills

Question 2

Which one of the following statements is NOT consistent with the definition of a performance appraisal?

A) The review of past performance during an interview
B) The review for discussion of past accomplishments
C) The review for discussion of areas for improvement in the future.
D) The review for evaluating employees' past job performance

Answer 2

The review of past performance during an interview

Question 3

During the meeting about your performance, you are entitled to

A) discuss your achievements.
B) discuss specific ways to improve your performance.
C) ask questions.
D) All of these actions

Answer 3

ask questions.

Question 4

Which one of the following statements is NOT consistent with tips for setting goals?

A) Identify your goals in measurable terms.
B) List your goals in general terms so you can adjust as you move along.
C) Write down your goals.
D) Review your goals frequently.

Question 5

Which one of the following questions or statements would you NOT ask or make when forces beyond your control interfere with achievement of your goals?

A) Are my goals realistic?
B) How can I learn how to handle situations that will continue to keep me from meeting my goals?
C) Although these things are happening, I will continue to meet these goals.
D) Should I re-evaluate these goals?

Question 6

Which one of the following statements is NOT consistent with the benefits of gaining additional responsibility?

A) By gaining additional responsibility, you will be recognized for your organizational skills.
B) By gaining additional responsibility, you will be to demonstrate initiative.
C) By gaining additional responsibility, you will be recognized for your leadership skills.
D) By gaining additional responsibility, your co-workers may become resentful.

Question 7

Cross-training gives the office professional the opportunity to:

A) get more exposure by working with new people.
B) learn more about the organization and the flow of work.
C) take on new technical and communication challenges.
D) All of these advantages

Question 8

Which one of the following statements is NOT descriptive of acting as an information magnet?

A) Listen to motivational or informational tapes while you travel to and from work.
B) Attend seminars, conventions, conferences, and workshops.
C) Subscribe to and read professional magazines.
D) Listen to coworkers who pass along information that hasn't been confirmed.

Question 9

The IAAP is an association committed to

A) advancing office professionals by promoting high standards and enhancing the image of the profession.
B) the growth and success of people who work outside the traditional office setting.
C) advancing international administrative assistants by promoting high standards and enhancing the image of the profession.
D) None of the descriptions

Question 10

The NAEOP is a nonprofit organization made up of

A) educational office professionals who are dedicated to professional and personal growth through education, certification, and networking.
B) office professionals who work outside the traditional office setting.
C) office professionals who are dedicated to professional and personal growth through education, certification, and networking.
D) None of the descriptions

Question 11

The NALS is the professional organization for the legal secretaries.

Question 12

The IAAP is the sole official sponsor of Administrative Professionals Week.

Question 13

The Microsoft Office program offers certification exams in the area of word processing and spreadsheets.

Question 14

The IAAP offers at least four certification exams.

Question 15

To act as an information magnet, an office professional must gathered information through coworkers who will share details about their work flow.

Question 16

To learn to be a leader, you must first be a supervisor or manager.

Question 17

A mentor can prove to be the most important person in your professional career.

Question 18

To identify a mentor, you want to consider the person who is popular with the staff and one who does for others and seeks their loyalty.

Question 19

To increase your effectiveness, you must make your supervisor look good.

Question 20

It is a fact that people need responsibility to be motivated on their jobs.

Question 21

In what ways can you become proactive in taking action toward your professional growth?

Question 22

Describe how values relate to ethics.

Question 23

How can you help to create an ethical climate?

Question 24

Describe the qualities to help you identify whether you are capable of developing the skill of leading.

Question 25

Describe ways a mentor can help you in your professional career.