Deck 1: Phlebotomy Practice and Quality Assessment

Question 1

The term phlebotomy is derived from Greek words that mean:

A) droplet, vein
B) vein, cut
C) blood, droplet
D) red, blood

Answer 1

vein, cut

Question 2

The terms venesection/venisection are synonymous with (the same as) which of the following?

A) topside of a vein
B) blood vein
C) phlebotomy
D) venous circulation

Answer 2

phlebotomy

Question 3

Acute care refers to which type of hospital care?

A) nursing home
B) long-term
C) hospice
D) short-term

Answer 3

short-term

Question 4

What are competency statements for health care workers?

A) federal tax code for health care workers
B) certification requirements
C) precautions for reducing infections
D) skills and abilities required for job performance

Question 5

Which of the following specialties would relate to diagnosis and treatment of cancer?

A) dermatology
B) oncology
C) orthopedics
D) infectious diseases

Question 6

Which of the following medical specialists would only treat elderly patients?

A) pediatrician
B) hematologist
C) gerontologist
D) pathologist

Question 7

Receiving an emergency lab test request is an example of which phase of laboratory testing?

A) preexamination/preanalytical
B) examination/analytical
C) postexamination/postanalytical
D) notification/reporting

Question 8

Assessing a patient for a suitable vein to perform a venipuncture procedure is an example of which phase of laboratory testing?

A) preexamination/preanalytical
B) examination/analytical
C) postexamination/postanalytical
D) notification/reporting

Question 9

Identification and labeling of a blood specimen after a venipuncture procedure is an example of which phase of laboratory testing?

A) preexamination/preanalytical
B) examination/analytical
C) postexamination/postanalytical
D) notification/reporting

Question 10

Using an antiseptic for cleansing the skin prior to a venipuncture procedure is an example of which phase of laboratory testing?

A) preexamination/preanalytical
B) examination/analytical
C) postexamination/postanalytical
D) notification/reporting

Question 11

Centrifugation of a blood specimen is an example of which phase of laboratory testing?

A) preexamination/preanalytical
B) examination/analytical
C) postexamination/postanalytical
D) notification/reporting

Question 12

Performing a laboratory assay on a patient's blood specimen is an example of which phase of laboratory testing?

A) preexamination/preanalytical
B) examination/analytical
C) postexamination/postanalytical
D) notification/reporting

Question 13

In which of the circumstances below is the phlebotomist likely to collaborate with the pharmacy?

A) when the patient is overly angry or agitated
B) when a patient requests a painkiller
C) when asked to collect specimens for drug monitoring
D) when looking for a suitable vein for the venipuncture procedure

Question 14

Which of the following aspects would do the most to promote a professional appearance in a patient care setting?

A) good posture and personal hygiene
B) quality control monitors
C) documentation procedures
D) use of a strong assertive voice

Question 15

There are many professional expectations for phlebotomists but one of the most important is a code of ethics. Which of the following would be an example of ethical behavior?

A) good posture
B) respect for patient's privacy
C) ability to look at blood without fainting
D) maintaining a healthy lifestyle

Question 16

Among health care organizations, which of the following is a typical long-term care facility?

A) nursing home
B) emergency care center
C) health and fitness club
D) county hospital

Question 17

Cleanliness and personal hygiene are important for:

A) precision and accuracy
B) personal and patient safety
C) timeliness of test results
D) personal liability

Question 18

Professional certification typically refers to:

A) passing a national examination and completing continuing education
B) maintaining a good record of attendance at one's jobsite
C) passing a state examination
D) passing an examination given by a local hospital

Question 19

Licensure typically refers to:

A) providing up-to-date income tax records
B) maintaining all immunizations up to date
C) passing a state-required examination and/or continuing education
D) joining a professional organization

Question 20

The term right to know refers to:

A) keeping the patient's condition confidential while outside the health care organization
B) the patient's right to information about his procedures and who is performing them
C) accountability of the phlebotomist to know details of every clinical test
D) allowing employers to know personal details of each employee

Question 21

Health care for infants and children falls into which medical specialty?

A) oncology
B) neonatology
C) pediatrics
D) cytology

Question 22

Which of the following is an important work-related characteristic that is helpful for phlebotomists?

A) a keen sense of direction
B) enjoying work with small objects
C) being very athletic
D) involvement in community activities

Question 23

Which of the following is acceptable attire for a phlebotomist?

A) dangling earrings
B) necklace tucked inside a collar
C) fragrances and perfumes
D) long, polished fingernails

Question 24

Six Sigma is an example of a:

A) dress code policy
B) customer satisfaction survey
C) certification agency
D) quality improvement framework

Question 25

Competencies for phlebotomists never vary from one employer to another.

Question 26

Written examinations are the only way to assess competence in a health care field.

Question 27

An example of quality assessment would be checking for multiple venipunctures on the same patient.

Question 28

The abbreviation CE usually refers to a certification examination.

Question 29

Verbal and nonverbal communication skills are considered essential for phlebotomists.

Question 30

The right to refuse treatment is considered a "patient right."

Question 31

Confidentiality is considered a "patient right."

Question 32

A phlebotomist should wear a name badge at all times while on duty.

Question 33

Sandals are permitted in the laboratory.

Question 34

Quality procedures for phlebotomy services do not involve turnaround times.

Question 35

The term used to describe patients, other individuals, groups, or organizations that have an interest in or are influenced by the quality of care in a health care organization are called customers or _______.

Question 36

A patient who is hospitalized is an ________.

Question 37

CMS is an abbreviation for ________.

Question 38

Health care procedures that are provided to a patient in the comfort of their own home are called ________ care services.

Question 39

The organization that develops international standards for the health care industry is the ________.

Question 40

Laboratory tests provided to individual consumers on request are referred to as ________.

Question 41

A physician's office is an example of an ________ or outpatient setting.

Question 42

A specialist who performs laboratory tests and usually has a 2-year or associate degree is called a ________.

Question 43

The department that provides special diets for patients is called ________.

Question 44

A physician who specializes in diagnosis and treatment of disorders in the tissues that produce hormones is an ________.

Question 45

Every health care worker must play a role on a health care team. Explain why teamwork is important in health care and describe several essential attributes that team members have in high-performance teams.

Question 46

Describe the four areas that shape the concept of professionalism for phlebotomists. Analyze your own views of professionalism and give examples of how your view fits into each of the four areas.

Question 47

The health care field is a very rewarding place to work, however, it can also be stressful. Describe situations that are likely to make you feel stressed and discuss ways that may help you alleviate work-related stress.