Deck 6: Transportation

Question 1

The components of the transportation system can be conveniently classified into which of theFollowing pairs of broad categories?

A) spoke and trunk
B) direct and round-trip
C) surface and air
D) FAA and IATA

Answer 1

surface and air

Question 2

Passenger rail service had its origins in ________.

A) China
B) Europe
C) the United States
D) Japan

Answer 2

Europe

Question 3

Passenger rail service in the United States is provided through ________.

A) DOT
B) VIA
C) CANRAILPASS
D) Amtrak

Answer 3

Amtrak

Question 4

________ heralded the demise of point-to-point ocean crossings.

A) Cruise ships
B) Passenger ferries
C) Transcontinental service
D) The jet engine

Question 5

The largest car rental fleet is maintained by ________.

A) Avis
B) Enterprise
C) Alamo
D) Hertz

Question 6

Intercity bus travel ________.

A) continues to decline
B) is growing in popularity
C) has remained constant for several years
D) serves mainly long travel routes

Question 7

The primary market segment served by buses in North America are ________.

A) families
B) charter groups
C) lower income groups
D) business travelers

Question 8

The purpose of ________ is to facilitate the movement of passengers and freight across aCombination of route structures and international boundaries.

A) VIA
B) IATA
C) ARC
D) CANRAILPASS

Question 9

Frequent-flier marketing programs were initiated by ________.

A) Southwest Airlines
B) American Airlines
C) Lufthansa
D) Qantas

Question 10

The process of coordinating flight schedules so that aircraft arrive and depart at very close to the same time is called ________.

A) federal aviation administration
B) banking flights
C) circle-trip flight
D) hub-and-spoke system

Question 11

Regional/commuter airlines, which fly domestic passengers on spoke routes, typically operate on A ________ basis.

A) overbooking
B) open-jaw
C) trunk route
D) code share

Question 12

The hub-and-spoke system is used primarily by ________.

A) legacy carriers
B) regional carriers
C) start-up airlines
D) code-share carriers

Question 13

All of the following designations are used to classify airline trips EXCEPT ________.

A) one-way
B) business
C) round-trip
D) circle-trip

Question 14

Which of the following did NOT contribute to the decline in passenger rail service in the United States?

A) Automobile ownership increased.
B) Railroads did not adequately maintain their tracks.
C) Intercity bus routes were substantially expanded.
D) Major highway construction increased.

Question 15

Long-distance cruise ship crossings are typically restricted to ________.

A) repositioning cruises
B) open-jaw trips
C) intermodal transportation
D) small carriers

Question 16

Which of the following factors figures as the highest share of operating expense in the domestic and international U.S. airline industry?

A) salary and benefits
B) fuel
C) aircraft ownership
D) aircraft maintenance

Question 17

Which of the following statements does NOT pertain to intercity busses?

A) Bus lines continue to consolidate and pare their schedules.
B) Bus lines focus primarily on trips of less than 250 miles.
C) Bus line's primary target market segment are visiting friends and relatives.
D) Bus line's primary market segment are people between 25 and 45 years of age.

Question 18

The ________ has responsibility for the safety of air transportation carriers.

A) Federal Aviation Administration
B) International Air Transport Association
C) Air Transportation Association
D) U.S. Department of Transportation

Question 19

The development of high speed rail service is associated with all of the following EXCEPT?

A) heavy population concentrations
B) increased rail traffic from freight shipments
C) decline in airlines in areas reliant on rail
D) attention to roadbeds and tracks

Question 20

A strategy to generate customer satisfaction with ________ and ________ can result in reduced complaining behaviors.

A) tangibles, responsiveness
B) empathy, assurance
C) tangibles, reliability
D) empathy, reliability

Question 21

Transportation has become so efficient that we often think of travel in terms of time rather than distance.

Question 22

Passenger ferry routes have been designed to tie in with rail and road systems to facilitate intermodal transportation.

Question 23

Trains have become so significant in Europe that they move more than 40 times more passengers every day than in the United States.

Question 24

The success of the Eurailpass is based on the fact that it is available to domestic travelers as well as international travelers.

Question 25

Bumping is the process of denying boarding to airline passengers with confirmed reservations due to overbooking the flight.

Question 26

More than 80% of overnight weekend travelers in the United States drive to their destinations.

Question 27

Long-distance rail travel was given a boost in the United States when George Pullman developed the Pullman coach, with sleeping facilities for overnight travel.

Question 28

The first scheduled passenger flight occurred in the United States.

Question 29

Rolling hubs have eliminated peak departure hours by more evenly spreading flights throughout the day.

Question 30

An open-jaw trip is a round-trip that allows the passenger to utilize different points of origin or return.

Question 31

All major carriers are able to turn their aircraft around, or push them, in 15 minutes or less.

Question 32

Code-sharing agreements have been established between airlines and rail lines.

Question 33

For small airports to be viable, they must be able to support at least four departures per day with 100 seat plus capacity airplanes.

Question 34

Passenger rail services are currently provided by private corporations in most countries.

Question 35

The demand for rental cars is largely determined by demand for scheduled airline services.

Question 36

Every city with scheduled passenger air service has its own two-letter airport code to identify the airport that is served.

Question 37

Prior to the passage of the Airline Deregulation Act of 1978, airlines competed on price.

Question 38

A circle-trip follows the same route for the outbound and return trips.

Question 39

The chunnel allows travelers to get from London to Paris in less than one hour.

Question 40

Motorcoaches serve more locations than trains.

Question 41

One of the biggest challenges to airline frequent flier mile programs is the backlog of unredeemed miles.