Deck 2: The Environment and Corporate Culture

Question 1

The international dimension includes scientific and technological advancements in a specific industry as well as in society at large.

Answer 1

False

Question 2

The economic dimension of the general environment includes consumer purchasing power.

Answer 2

True

Question 3

Factors external to the organizations have been primarily the focus of management as a discipline.

Answer 3

False

Question 4

Economic problems in other parts of the world have a tremendous impact on U.S.companies.

Question 5

Customers and competitors are two important sectors of the economic dimension of a firm's general environment.

Question 6

Current employees,management,and especially corporate culture are part of an organization's internal environment.

Question 7

The international dimension of the external environment represents events originating in foreign countries as well as opportunities for U.S.companies in other countries.

Question 8

The economic dimension of the general environment represents the demographic characteristics.

Question 9

The outer layer,the general environment,is widely dispersed and affects organizations directly.

Question 10

The sociocultural dimension of the general environment includes societal norms and values.

Question 11

Customers are the people and organizations in the environment who acquire goods or services from the organization.

Question 12

An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.

Question 13

According to Spotlight on Skills in Chapter 2,one of the rules of doing business in China is remembering that relationships are short-term.

Question 14

The task environmental dimension includes all elements that occur naturally on earth,including plants,animals,rocks,and natural resources such as air,water,and climate.

Question 15

While Blockbuster has closed hundreds of stores and is likely to file for bankruptcy,Netflix expanded its customer base to over 13 million.

Question 16

President Clinton's signing of the telecommunications bill in 1996 deregulating the industry is an example of the legal-political dimension of the general environment.

Question 17

The technological dimension of the external environment includes scientific and technological advancements in a specific industry as well as in society at large.

Question 18

In recent years,the most dramatic change in the international environment is the shift of economic power to Germany and France.

Question 19

According to Spotlight on Skills in Chapter 2,the Chinese concept of guanxi is a supportive,mutually beneficial connection between two people.

Question 20

The general environment and the task environment are the two layers of an organization's external environment.

Question 21

A merger is an effort to spot trends that enable managers to predict future events.

Question 22

Organizations must manage environmental uncertainty to be effective.

Question 23

A phrase or sentence that succinctly expresses a key corporate value is called a story.

Question 24

Physical symbols are associated with the surface level of organizational culture.

Question 25

A narrative based on rumors within the organization that can lead to destructive results if not carefully controlled by management is called an organizational story.

Question 26

McDonalds,Burger King,and Checkers are competitors since all three sell fast food to individuals.

Question 27

The labor market is made up by people in the environment who can be hired to work for an organization.

Question 28

Symbols,stories,heroes,slogans,and ceremonies combine to create an organization's culture.

Question 29

If Johnson Lumber provides trees for Westvaco Paper Manufacturing,then Johnson Lumber is considered a supplier for Westvaco.

Question 30

Culture can be defined as the ability to speak different languages.

Question 31

The set of key values,beliefs,and norms,that are shared by members of an organization are combined to create the symbols of an organization.

Question 32

Given the increasing environmental uncertainty,managers in partnering organizations are shifting from a partnership orientation to an adversarial orientation.

Question 33

Due to the stable environment and lack of technological change,mergers and joint ventures rarely occur in the U.S.

Question 34

Recently,there has been strong concern about climate change such as global warming caused by greenhouse gases,most notably carbon dioxide.

Question 35

The internal environment within which managers work includes corporate culture,sociocultural aspects,and customers.

Question 36

A symbol is a figure that exemplifies the deeds,character,and attributes of a corporate culture.

Question 37

The raw materials that organizations use to produce its outputs are provided by customers.

Question 38

An organization experiences high uncertainty when internal factors gradually change over time.

Question 39

Other organizations in the same industry or type of business that provide goods or services to the same set of customers are referred to as suppliers.

Question 40

A joint venture involves a strategic alliance or program by two or more organizations.

Question 41

It is expected that the Hispanic population in the United States will shrink slightly over the next 30 years.

Question 42

The mythical sales representative at Robinson Jewelers who delivered a wedding ring directly to the church because the ring had been ordered late is an example of a hero.

Question 43

When an organization pays little attention to cultural values and instead focuses on business results,success will be difficult to sustain in the long run.

Question 44

Success will be difficult to sustain in the long run when an organization puts emphasis on both cultural values and business results.

Question 45

A slogan is a phrase or sentence that succinctly expresses a key corporate value.

Question 46

A results-oriented culture that values competitiveness,aggressiveness,personal initiative,and willingness to work long and hard to achieve results is called the achievement culture.

Question 47

The cultural leader articulates a vision for the organizational culture that employees can believe in and that generates excitement.

Question 48

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment,challenging new opportunities,or organizational crises.

Question 49

The involvement culture is suited to organizations that are concerned with serving specific customers in the external environment but without the intense need for flexibility and rapid change.

Question 50

When an organization pays little attention to either cultural values or business results,it is unlikely to survive for long.

Question 51

Over the last four years,the weakened U.S.economy has had a devastating impact on small business.

Question 52

The achievement culture emerges in an environment that requires fast response and high-risk decision-making.

Question 53

In adaptive cultures,managers are concerned with customers and processes that bring about useful change.

Question 54

In China,business tends to be more personal.

Question 55

An achievement culture is found in an environment that is dynamic and requires high-risk decision-making.

Question 56

A ceremony is a planned activity at a special event that is conducted for the benefit of an audience.

Question 57

The bureaucratic culture has an external focus and a consistency orientation for a dynamic environment.

Question 58

Employees of an organization are considered part of the general environment.

Question 59

In a high performance culture,organizations put high emphasis on both culture and solid business performance as drivers of organizational success.

Question 60

A cultural leader defines and uses signals and symbols to influence corporate culture.

Question 61

The most likely competitor for an automobile manufacturer would be a company in a different but related industry,such as a steel manufacturer.

Question 62

In today's business environment,most companies operate in a stable and rigid environment.

Question 63

In 2010,Canada was the country with the highest environmental performance index score.

Question 64

The environments in which businesses operate are increasingly ____,requiring managers to be ready to react and respond to even subtle environmental shifts.

A) static
B) universal
C) constant
D) dynamic
E) traditional

Question 65

____ system draws resources from the external environment and releases goods and services back to it.

A) Production
B) Closed
C) Open
D) Information
E) Management

Question 66

As managers are increasingly shifting to a partnering orientation as opposed to one that is adversarial in nature,the use of information sharing has increased.

Question 67

In determining what cultural values are important for the organization,managers should consider the external environment as well as the company's strategy and goals.

Question 68

Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment,education,and training.

Question 69

Quadrant C represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.

Question 70

The ____ of the external environment represents events originating in foreign countries as well as opportunities for American companies in other countries.

A) National dimension
B) Global dimension
C) International dimension
D) Japan's dimension
E) U.S. dimension

Question 71

____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.

A) Organizational environment
B) Internal environment
C) Task environment
D) General environment
E) Technological environment

Question 72

____ is a part of an organization's internal environment.

A) Its customers
B) Its salespeople
C) The consumer price index
D) Its suppliers
E) Its competitors

Question 73

Molly Madison received "The Employee of the Month" Award at Internal Workings Remodeling Service in April.Molly would be considered a part of which of these for Internal Workings?

A) General environment
B) Task environment
C) Economic environment
D) Internal environment
E) Political activity

Question 74

Cultural values in organizations are rarely observed,but are rather deeply embedded to the extent that members are not consciously aware of them.

Question 75

To be successful,companies should only involve top-level executives in boundary-spanning activities.

Question 76

____ is a part of Ford's,the U.S.auto manufacturer,task environment.

A) Inflation rate
B) Chrysler
C) Securities and Exchange Commission (SEC), a government regulating agency
D) Amazon.com, an online bookseller
E) Ford's corporate culture

Question 77

Companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success.

Question 78

All of these are a part of an organization's task environment EXCEPT

A) Customers
B) Labor markets
C) Competitors
D) Employers
E) Suppliers

Question 79

Which of these is NOT a part of an organization's general environment?

A) Technological
B) Economic
C) Competitors
D) Legal-political
E) Sociocultural

Question 80

Quadrant A organizations represent the high-performance culture,which is based on solid organizational mission and purpose,and adaptive values that guide decisions and business practices.