Deck 14: Leading Teams

Question 1

A formal team composed of employees from different areas of expertise and from different levels in the organization's formal chain of command is called a vertical team.

Answer 1

False

Question 2

Global teams can pose a problem for team leaders with regards to language,technology,and belief differences.

Answer 2

True

Question 3

Horizontal teams are created by the organization as part of the formal organization structure.

Answer 3

False

Question 4

A task force or a cross-functional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 5

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-directed team.

Question 6

A team is defined as a unit of two or more people who interact and coordinate their work to accomplish a common goal for which they are committed and hold themselves mutually accountable.

Question 7

A tremendous impact on team processes and effectiveness can come from the diversity of the team.

Question 8

Self-directed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Question 9

Employee involvement started out simply with techniques such as information sharing with employees or asking employees for suggestions about improving the work.Gradually,companies moved toward greater autonomy for employees,which ultimately led to self-directed teams.

Question 10

A team shares or rotates leadership roles while a group has a designated strong leader.

Question 11

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project,solve a problem,or exploit a specific strategic opportunity.

Question 12

A group and a team are interchangeable terms.

Question 13

The virtual teams have resulted from globalization and advances in technology.

Question 14

A vertical team typically includes only one department in an organization.

Question 15

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 16

A multidomestic team is a work team made up of members of different nationalities whose activities span multiple countries.

Question 17

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Question 18

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Question 19

A common dysfunction of teams is to be results oriented.

Question 20

To be effective,virtual team leaders shape culture through action.

Question 21

During the norming stage of team development,individual personalities emerge causing conflict and disagreements.

Question 22

Research studies have confirmed that both functional diversity and demographic diversity can have a positive impact on work team performance.

Question 23

People who play the task specialist role often display the compromising behavior.

Question 24

It is important for managers to remember that effective teams must have people in both task specialist and socioemotional roles.

Question 25

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

Question 26

The four common ways in which norms develop for controlling and directing behavior are critical events,primacy,carryover behaviors,and implicit statements.

Question 27

The leader should concentrate on managing high task performance during the performing stage of team development.

Question 28

The storming stage of team development is marked by conflict and disagreement.

Question 29

In the adjourning stage of team development,task performance is not a priority.

Question 30

Adjourning is the stage of team development in which members prepare for the team's disbandment.

Question 31

Diet Soda Company has teams with high cohesiveness.Additionally,the teams are normally focused on their commitment to quality performance.This combination can be expected to result in high productivity.

Question 32

Two common behaviors of the socioemotional role are energizing and encouraging.

Question 33

The ideal size of work teams often is thought to be eight.

Question 34

The five stages of team development are forming,storming,reforming,performing,and adjourning.

Question 35

Team cohesiveness does not necessarily lead to higher team productivity.

Question 36

As a common way group norms develop,critical events are norms the team brings from the outside.

Question 37

Individual personalities emerge during the performing stage.

Question 38

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 39

When a team is in moderate competition with other teams,its cohesiveness decreases as it strives to win.

Question 40

As a general rule,large teams may cause a decrease in satisfaction and motivation.

Question 41

A common cause of conflict includes scarce resources.

Question 42

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

Question 43

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption,whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 44

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 45

An avoiding style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 46

An accommodating style to handle conflict involves a low degree of assertiveness and a high degree of cooperation.

Question 47

For a win-win solution,stay focused on interests and not demands.

Question 48

As a common way group norms develop,primacy means that the first behaviors that occur in a team often set a precedent for later team expectations.

Question 49

Much work in teams is interdependent,which means that individuals and departments rely on other individuals and departments for information or resources to accomplish their work.

Question 50

A collaborative approach to negotiation that is based on a win-win assumption,whereby the parties want to come up with a creative solution that benefits both sides of the conflict is called integrative negotiation.

Question 51

A dual role goal is a goal that cannot be reached by a single party.

Question 52

An avoiding style to handle conflict involves a low degree of assertiveness and a low degree of cooperation.

Question 53

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 54

Negotiation is the process of using a third party to settle a dispute.

Question 55

A competing style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 56

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

Question 57

A competitive and adversarial negotiation approach in which each party strives to get as much as it can,usually at the expense of the other party is called distributive negotiation.

Question 58

A superordinate goal setting is using a third party to settle a dispute.

Question 59

Teams run efficient meetings,whereas groups run meetings that encourage open-ended discussion.

Question 60

The process of using a third party to settle a dispute is called mediation.

Question 61

In the work team effectiveness model,team characteristics include size,diversity,and roles.

Question 62

Virtual and global teams are particularly prone to communication breakdowns.

Question 63

Which of the following is a component of a team?

A) People in a team do not have to have regular interaction
B) Four or more people are required to form a team
C) A performance goal is shared between team members
D) Teams tend to be small groups, usually with less than 10 people
E) Each member tends to set his/her own goals for the team

Question 64

Team trust dissolves when members hold one another accountable rather than relying on managers as a source of accountability.

Question 65

One recent study suggests that in virtual teams,the higher the level of online communication,the lower the level of team cohesiveness.

Question 66

Which of the following refers to a unit of two or more people who interact and coordinate their work to accomplish a specific objective?

A) An organization
B) A team
C) A committee
D) A council
E) Leadership

Question 67

Randy is a team leader at Welldrilling.net.His team is made up of fifteen co-workers.Recently,he has noticed a tendency for some team members to participate much less than others.They seem uninterested and content to let others do the work.This is called

A) free riding.
B) reduced commitment.
C) power realignment.
D) the costs of coordination.
E) self-directed team.

Question 68

Committees typically are formed to deal with tasks that recur regularly.

Question 69

Work team effectiveness is based on three outcomes: productive output,capacity to adapt and learn,and

A) cohesiveness.
B) satisfaction.
C) commitment.
D) leadership.
E) norms.

Question 70

Although diversity contributes to higher levels of agreement in a team setting,it also results in reduced creativity.

Question 71

In the context of work team effectiveness,____ pertains to the team's ability to meet the personal needs of its members.

A) cohesiveness
B) satisfaction
C) commitment
D) leadership
E) norms

Question 72

A(n)____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A) "yes" man
B) social worker
C) work surfer
D) free rider
E) groupthink

Question 73

Norms begin to develop in the first interactions among members of a new team.

Question 74

Self-directed teams are empowered with decision-making authority,allowing members to have the freedom to select new members,solve problems,spend money,monitor results,and plan for the future.

Question 75

All of the following are common dysfunctions of teams EXCEPT:

A) Lack of trust
B) Avoidance of accountability
C) Fear of conflict
D) Lack of commitment
E) Results orientation

Question 76

Which of the following does NOT pertain to teams?

A) Teams have a designated strong leader
B) Teams have individual and mutual accountability
C) Specific team vision or purpose
D) Collective work products
E) All of these pertain to teams

Question 77

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Question 78

Managers can achieve a win-win solution in negotiations by generating a single alternative and sticking to it.

Question 79

In most cases,team leaders do not play a significant role in shaping team effectiveness.

Question 80

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.