Deck 10: Training, Performance Appraisal and Career Development

Question 1

Training, performance appraisal and career development are the components of:

A) management training.
B) employee development.
C) mentoring.
D) personal development.

Answer 1

employee development.

Question 2

Which one of the following systems may be considered the starting point of corporate training initiatives?

A) The scientific management system
B) The performance appraisal system
C) The performance management system
D) The equitable reward system

Answer 2

The scientific management system

Question 3

The systematic effort (often initiated by an employer) to develop the knowledge, skills and attitudes required by an individual (employee) to perform a given task or job successfully best defines:

A) mentoring.
B) personal development.
C) employee training.
D) systems training.

Answer 3

employee training.

Question 4

Which one of the following focuses on the current interests and competencies of individual employees, and tries to develop them through personalised attention?

A) Competency training
B) Employee training
C) Systems training
D) Coaching

Question 5

Which one of the following is not one of the three identifiable paradigms underlying the provision of training in organisations?

A) Traditional
B) HRD
C) Developmental
D) Learning

Question 6

A variety of training provided to those who are already on the job for some time best describes:

A) improvement training.
B) induction training.
C) organisational training.
D) traditional training.

Question 7

Orientation programs that combine a variety of activities such as lectures, seminars, interaction sessions, on-the-job experiences, one-to-one mentoring and orientation kits are:

A) more likely to fail because of their complexity.
B) no better or worse than a series of orientation lectures.
C) more likely to fail because they are costly to implement.
D) more effective than programs giving overviews through a series of lectures.

Question 8

Which one of the following is not one of the items most commonly found in an orientation kit?

A) Comparative table of salaries and benefits of other similar organisations.
B) List of holidays and special functions.
C) Special allowances and fringe benefits.
D) Policy and procedures handbook.

Question 9

A set of procedures involved in designing, developing and delivering the right kind of training programs is commonly known as:

A) improvement training design.
B) training needs design.
C) training evaluation design.
D) instructional systems design.

Question 10

Needs assessment, design and development of training programs, delivery of training and evaluation of training are the four stages of:

A) improvement training design.
B) training needs design.
C) training evaluation design.
D) instructional systems design.

Question 11

Reaction, learning, behaviour and results are four levels of which model of training evaluation?

A) Tannenbaum and Woods Model
B) Kirkpatrick model
C) Phillips model
D) Brown and Seidner model

Question 12

Cost-benefit analysis of training programs:

A) is easy to do and very commonly applied.
B) is easy to do but hardly ever used.
C) is of no use to most organisations.
D) is not easy, particularly because of the difficulty in quantifying benefits.

Question 13

The design and development of training programs should:

A) accommodate adult learning principles.
B) be highly structured and controlled.
C) emulate the training program design of young children.
D) accommodate only the performance objectives of the organisation.

Question 14

Which one of the following options is not listed as a principle for learning?

A) Learning occurs in stages.
B) Learning is a function of the trainee's preparedness and motivation.
C) The extent to which employees have the opportunity to practise new skills.
D) Learning must be accessible and affordable.

Question 15

Clarifying expectations from work, setting measurable goals for each individual, developing capabilities for performance, evaluating individual performance, and giving feedback and equitable rewards are the constituents of:

A) a scientific management system.
B) an equitable reward system.
C) a performance management system.
D) a career development system.

Question 16

Narrative essay, behaviourally anchored rating scales and behaviour checklists are all subtypes of:

A) traits-oriented rating.
B) rating of employee behaviours.
C) results-oriented rating.
D) critical incidents method.

Question 17

Management by objectives is a type of:

A) traits-oriented appraisal.
B) behavioural appraisal.
C) results-oriented appraisal.
D) critical incidents appraisal.

Question 18

A combined index of the ratings by self, superiors, peers, subordinates and customers for the purpose of appraisal or development of the employee is best defined as:

A) combined appraisal.
B) employee development.
C) framed multi-rater appraisal.
D) 360-degree appraisal.

Question 19

Which one of the following is not one of the factors that have necessitated the protean model of career management?

A) Rapid changes in technology leading to skill obsolescence.
B) The development of production lines.
C) The flatter structures of organisations.
D) The nature of jobs.

Question 20

Career management today is influenced by a variety of people but is primarily the responsibility of:

A) the employee.
B) the company.
C) the HR manager.
D) supervisors.

Question 21

How does employee training differ from employee development?

Question 22

How does training differ from coaching?

Question 23

What are the two broad categories of training?

Question 24

Define organisational orientation and include some items commonly found in an orientation kit.

Question 25

What is training evaluation and what are the various levels at which effectiveness of a training can be evaluated?

Question 26

From your perspective, what are some of the costs associated with training employees?

Question 27

Differentiate between on- versus off-the-job training.

Question 28

Briefly discuss some of the reasons for a manager to undertake an employee performance appraisal.

Question 29

List and briefly describe any four types of performance appraisal system that rates employee behaviour.

Question 30

Define career management and discuss which stage of the career cycle you are currently in and why.