Deck 9: Communication and Relationships

Question 1

The four basic communication skills are reading, writing, ________, and speaking.

A) drawing
B) listening
C) gesturing
D) signaling

Answer 1

listening

Question 2

Which of the six elements of communication identifies the time and place of the communication?

A) Context
B) Channel
C) Feedback
D) Message

Answer 2

Context

Question 3

Rory's boyfriend took her to a botanical garden over the weekend, where he proposed to her in a sky-written message from a plane he had hired. The skywriting represents which element of communication?

A) Context
B) Channel
C) Feedback
D) Sender

Answer 3

Channel

Question 4

After the skywriting of the marriage proposal appeared, Rory squealed and hugged her boyfriend. If the skywriting was the message, Rory's squeal and hug represent which element of communication?

A) Context
B) Channel
C) Feedback
D) Receiver

Question 5

The _________ of a message will interpret it through the influence of variables such as personality and past experience.

A) Context
B) Channel
C) Sender
D) Receiver

Question 6

The most frequent functions of nonverbal communication fall into three categories: managing conversations, clarifying verbal messages, and __________.

A) asking questions
B) conveying mood
C) providing feedback
D) signaling emotion

Question 7

Jeffrey was in his small seminar class at school and the professor was leading a discussion on a very heated topic. Many people wanted to voice their thoughts at once. As the professor was posing a question to the group that Jeffrey was eager to respond to, Jeffrey raised his hand and the professor nodded in acknowledgement before letting him speak next. These gestures most closely represent which function of nonverbal communication?

A) Managing conversations
B) Clarifying verbal messages
C) Signaling emotion
D) Providing feedback

Question 8

Eva is new to her job and she has a lot of questions. She has mostly been asking her new boss for help, but while he is out to lunch, Eva needs some help. She walks into the cubicle of one of her new coworkers and asks if she could take up a couple minutes of his time. He turns in his chair, sighs, and rolls his eyes. What function of nonverbal communication is this representing to Eva?

A) Managing conversations
B) Clarifying verbal messages
C) Signaling emotion
D) Providing feedback

Question 9

Which form of nonverbal communication is the coworker expressing to Eva?

A) Personal distance
B) Body language
C) Voice
D) Feeling

Question 10

Judy and Owen just finished their chemistry final exam. As they left the classroom, Judy says loudly and quickly, "Wow, I was really surprised by that test! I can't wait to see what we got." Owen responded very quietly by saying, "Yeah, I was surprised by it too."
Which form of nonverbal communication are these two using? Which function of nonverbal communication are they using?

A) Personal distance, Providing feedback
B) Body language, Managing conversations
C) Voice, Clarifying messages
D) Feeling, Providing feedback

Question 11

Which of the skills of effective speaking can be achieved by making eye contact with your listeners and making sure your words and nonverbal communication are conveying the same message?

A) Welcoming feedback
B) Being direct and honest
C) Showing respect
D) Using an expressive vocabulary

Question 12

Rolf was giving a speech at a conference. After he said something somewhat controversial, he noticed several members of his audience frown and cross their arms across their bodies. Rolf responded by rephrasing his statements. Which of the skills of effective speaking did Rolf use in this exchange?

A) Welcoming feedback
B) Being direct and honest
C) Encouraging his audience
D) Using an expressive vocabulary

Question 13

Which of the skills of effective active listening can be achieved by asking the person you are communicating with open questions and using brief sounds or words to let them know you are listening?

A) Encouraging
B) Attending
C) Responding
D) Rephrasing

Question 14

Which skill of effective active listening involves using paraphrasing and reflection with the speaker?

A) Encouraging
B) Attending
C) Responding
D) Empathizing

Question 15

Stereotypes often lead to _________, which is a negative feeling or attitude toward a group and its members.

A) remorse
B) empathy
C) rejection
D) prejudice

Question 16

Which of the following is a common cause of stereotypes and prejudice?

A) Jealousy
B) Apathy
C) Fear
D) Understanding

Question 17

You can combat stereotypes and prejudice by developing an awareness of and sensitivity to the feelings, thoughts, and experiences of others. This awareness is known as _________.

A) empathy
B) discrimination
C) intimacy
D) apathy

Question 18

According to the text, __________ is a sense of closeness, caring, and mutual acceptance that comes from sharing your true inner self.

A) friendship
B) romance
C) intimacy
D) empathy

Question 19

What is the primary way to build intimacy in a relationship?

A) Self-discipline
B) Time
C) Empathy
D) Self-disclosure

Question 20

According to the model known as the Johari window, most of the information about you falls into one of four categories: the open self, the hidden self, the unknown self, and the ________.

A) blind self
B) secure self
C) refined self
D) secret self

Question 21

In order for an intimate relationship to be emotionally rewarding, it must contain sharing, ______, and emotional support.

A) sociability
B) conflict
C) individuality
D) trust

Question 22

Which characteristic of a satisfying intimate relationship involves showing appreciation and affection?

A) Sociability
B) Emotional support
C) Sharing
D) Empathy

Question 23

Kate and Roxy are best friends who both love drawing and playing soccer. In fact, they met in an art class and have been inseparable since. Which characteristic of a successful intimate relationship does this correspond to?

A) Sharing
B) Trust
C) Sociability
D) Emotional support

Question 24

When Roxy didn't get accepted to the college she wanted to go to most, she was very upset. The first person she talked to about it was her best friend Kate. Kate listened to Roxy's problem, hugged her, and told her that she could still succeed at any other college, or she could take a year off and try applying again. Which characteristic of a satisfying intimate relationship does this demonstrate?

A) Sharing
B) Empathy
C) Sociability
D) Emotional support

Question 25

Which of the following is a popular topic of conflict when people clash in the area of emotion?

A) Politics
B) Resources
C) Leadership roles
D) Schedules

Question 26

The key to resolving conflicts is effective ____________.

A) bargaining
B) acquiescence
C) communication
D) resilience

Question 27

Which strategy or step for resolving conflict involves trying to understand the other person's point of view?

A) Moving away from confrontation
B) Actively listening
C) Committing to a solution
D) Generating options for resolution

Question 28

Which strategy or step for resolving conflict involves focusing on the facts, not on blame?

A) Moving away from confrontation
B) Actively listening
C) Committing to a solution
D) Stating your needs

Question 29

Explain how an understanding of the six elements of communication can help you be a better communicator.

Question 30

What are some of the negative consequences in business of being a poor active listener?

Question 31

How does empathy combat stereotypes and prejudice?

Question 32

Explain the difference between casual and intimate relationships.

Question 33

How can conflict be healthy?

Question 34

Interpersonal communication is usually spontaneous and informal.

Question 35

The channel of communication through which a message is sent can affect how quickly a person provides feedback.

Question 36

Body language refers to nonverbal gestures of your arms and legs.

Question 37

The space you maintain between you and the person you are communicating with-also known as personal distance-is one of the common forms of nonverbal communication and varies depending on how well you know the person.

Question 38

Hearing and active listening are both physical processes.

Question 39

The three skills of an effective active listener can be remembered with the acronym EAR, which stands for encouraging, attending, and responding.

Question 40

Speaking effectively and listening actively can make a positive impression on others and boost your self-esteem.

Question 41

People with low self-esteem tend to be more resistant to conformity.

Question 42

Positive stereotypes lead to positive actions.

Question 43

Discrimination is the behavior that results from prejudice.

Question 44

Our group relationships are the core of our collective identity, while our interpersonal relationships are the core of our relational identity.

Question 45

Most people have dozens of intimate relationships at one time.

Question 46

Friendships can be highly intimate and sexual relationships can lack intimacy.

Question 47

Building your self-esteem can help you develop healthy, successful relationships with others.

Question 48

Only one party can win in the resolution of conflict.