Deck 9: Communicating With Employees

Question 1

According to the similarity principle, we like those who are complement us in some way.

Answer 1

False

Question 2

Groups and organizations use procedural conflicts to increase creativity, solve problems, decide issues, and resolve conflicts of viewpoints.

Answer 2

False

Question 3

Member satisfaction is greater in low-cohesive groups than in high-cohesive
groups.

Answer 3

False

Question 4

An information giver plays the socioemotional group role of providing opinions, values, and feelings.

Question 5

A playboy or playgirl is an individualistic group role that is characterized by lack of involvement in the group and a cynical or nonchalant attitude.

Question 6

Calling attention to one's self and practicing self-aggrandizing behaviors are characteristics of the socioemotional group role of recognition seeker.

Question 7

Competitors view group disagreements as win-lose situations and find satisfaction in forcing their ideas on others.

Question 8

Groups with greater diversity sometimes display more conflict than homogeneous groups.

Question 9

Research shows that a high level of group cohesiveness will ensure a high degree of group productivity.

Question 10

A "win-win" problem-solving orientation most closely resembles the __
Approach to conflict.

A) competing
B) collaborating
C) avoiding
D) yielding
E) compromising

Question 11

Which of the following would not increase cohesiveness in a group?

A) independence of group members
B) progress toward group goals
C) shared norms and values
D) shared group experiences .

Question 12

All of the following are examples of Lencioni's dysfunctions of a team, EXCEPT

A) Absence of trust.
B) Lack of commitment.
C) Avoidance of accountability.
D) An emphasis on social bonding.

Question 13

The usefulness of group discussion can be limited by all of the following, EXCEPT

A) Poor communication skills.
B) Egocentric behavior.
C) Nonparticipation.
D) A devil's advocate.

Question 14

Standards or limits that define appropriate group behavior and that are created during the group formation process are called

A) Etiquette
B) Norms
C) Group rules
D) Procedures

Question 15

The easiest type of conflict to avoid in groups is

A) Personal
B) Substantive
C) Procedural
D) Competitive

Question 16

As conflicts escalate, group members often become

A) More committed to their positions
B) More understanding of the positions taken by others
C) Unchanged in their position
D) Depends on the situation

Question 17

When free riding occurs in a group, individual group members tend to

A) Increase their contributions to make up for the slack.
B) Reduce their own contributions or withdraw from the group.
C) Maintain their level of contribution.
D) Remain unaffected or ignore the free-riding.

Question 18

_________groups vent their frustrations through interpersonal aggression: overt hostility, joking hostility, scapegoating, and domination of subordinate group members.

A) Homogenous
B) Heterogeneous
C) Cohesive
D) Non-cohesive

Question 19

In order to ensure effective meetings, you should do all of the following, EXCEPT

A) Distribute the agenda well in advance.
B) Limit the number of meetings as well as their duration.
C) Allow as much time as each attendee wants for the discussion of each item on the agenda.
D) Follow up by preparing thorough minutes.

Question 20

List four of the eight steps that can be taken to avoid groupthink.

Question 21

List the steps of meeting management and briefly explain the considerations for each.

Question 22

List four of the benefits of properly trained virtual teams.

Question 23

Discuss the advantages and disadvantages of cohesiveness in a group. When possible or appropriate, provide examples from your own group experiences to illustrate your answer.

Question 24

Discuss as many of the elements of an effective team as you can recall as defined by Larson and LaFasto (1989).