Deck 8: Preparing Employment Messages

Question 1

Interpersonal communication involves mutual influence, usually for the purpose of managing relationships.

Answer 1

True

Question 2

Most decision makers rely heavily on verbal information from people they trust.

Answer 2

True

Question 3

Nonverbal cues provide 93 percent of the meaning exchanged in face-to-face communication situations, including oral presentations and meetings.

Answer 3

True

Question 4

According to Mehrabian, high status is communicated nonverbally in the United States by bigger gestures, relaxed posture, and greater eye contact.

Question 5

Physical attractiveness generally leads to more social success in adulthood; attractive people receive higher initial credibility ratings than do those who are viewed as unattractive.

Question 6

According to most studies, the average person on the job spends more time speaking than listening.

Question 7

Active listening is used to evaluate the accuracy, meaningfulness, and usefulness of a message

Question 8

An interview is a competitive communication situation in which the interviewee must show that he or she is a better match and has the best skills compared to other applicants.

Question 9

Performance goals that are specific, difficult and accepted by employees will lead to higher levels of performance than easy, vague goals (such as do your best) or no goals at all.

Question 10

Perhaps the biggest danger of receiving feedback is becoming defensive because doing so might damage our credibility by appearing non-receptive, and it inhibits our ability to listen.

Question 11

Trust includes all of the following components, EXCEPT:

A) Openness
B) Competence
C) Consistency
D) Attractiveness

Question 12

_______________is defined as self-enhancing, expressive communication that takes into account both the communicator's and others' needs.

A) Interpersonal communication
B) Avoiding
C) Assertiveness
D) Trust

Question 13

The study of _________revolves around two concepts: territoriality and personal space.

A) Haptics
B) Kinesics
C) Proxemics
D) Chronemics

Question 14

_______________ranges from 18 inches to 4 feet and is the distance used by those in the United States for conversation and non-intimate exchanges.

A) Intimate distance
B) Personal distance
C) Social distance
D) Public distance

Question 15

Which of the following is NOT a characteristic of an excellent listener?

A) Focuses only on the words being spoken
B) Is involved in conversations
C) Takes the other person's interests into consideration
D) Stays focused on the speaker

Question 16

Examples of responses or feedback that indicate active listening include all of the following, EXCEPT:

A) I'm frustrated that the job isn't completed yet, and I'm worried about getting it done.
B) Why didn't you tell me that you didn't understand the instructions?
C) What parts of the problem seem most difficult to solve?
D) It sounds like the department's problems really bother you.

Question 17

Your primary purposes in a job interview include all of the following, EXCEPT:

A) Convey goodwill by showing your enthusiasm and general likeability
B) Establish credibility as a professional
C) Find out the salary for the position
D) Persuade the interviewer that you are the best person for the job by providing quality evidence of your skills, experience, knowledge, and personal characteristics

Question 18

The STAR approach to job interviews is an acronym for

A) Subject, task, action and response
B) Situation, task, action and response
C) Study, task, action, and result
D) Study, topic, activity and result

Question 19

The following are all examples of interview questions to avoid in interviews because they may be alleged to show illegal bias, EXCEPT:

A) Do you have a visual, speech, or hearing disability?
B) Are you planning to have a family?
C) What did you dislike about your last job?
D) How many days of work did you miss last year due to illness?

Question 20

List the three different types of interpersonal style and briefly explain each.

Question 21

List the four different distances that people use when they communicate and identify the size of each.

Question 22

List three of the five steps involved in preparing for a job interview.

Question 23

Identify the six steps that a leader might take to create a supportive communication climate and explain or provide examples of each of them.

Question 24

Identify a person that you know who is from a culture other than your own. How does his or her nonverbal communication differ from yours? How do you interpret his or her nonverbal communication? How might he or she interpret yours? Given these possible interpretations, how might you adapt your nonverbal communication when you are interacting with this person?