Deck 2: Foundations of Communication

Question 1

The communication as information transfer model ignores the effects of distortion on information transfer or the multiple possible interpretations that a receiver might make of a message.

Answer 1

True

Question 2

The primary weakness of the communication as transactional process model is the assumption of the possibility of reaching shared meaning.

Answer 2

True

Question 3

The major criticism of the communication as strategic control approach is that it recognizes that people should not be expected to communicate in any objectively rational way.

Answer 3

True

Question 4

Communication as monologue is characterized by such attributes as trust, lack of pretense, humility, respect, directness, open-mindedness, honesty, concern for others, non-manipulative intent, equality, and acceptance of others as individuals with intrinsic worth, regardless of differences of opinion or belief.

Question 5

Dialogue means that there are always multiple interpretations of any situation and that no one person can control those interpretations, try as he or she might

Question 6

Self-awareness is the idea that you behave and see yourself in ways that are consistent with how others see you.

Question 7

Intrapersonal intelligence is the capacity to form an accurate model of oneself and to be able to use that model to operate effectively in life.

Question 8

Making inferential errors is a tendency to distort information that contradicts our currently held beliefs and attitudes.

Question 9

The more common way of processing information is absorbing it, which is a passive process that requires little thinking

Question 10

Critical thinkers actively seek alternative hypotheses, explanations, conclusions and sources and are open to them.

Question 11

The _____________model assumes that one person can transmit the information in his or her head without distortion or personal interpretation to another.

A) Communication as information transfer
B) Communication as transactional process
C) Communication as strategic control
D) Communication as dialogic process

Question 12

The ____________model acknowledges that both senders and receivers are active and simultaneous interpreters of messages as well as recognizes the importance of feedback, particularly of the nonverbal type, in meaning making.

A) Communication as information transfer
B) Communication as transactional process
C) Communication as strategic control
D) Communication as dialogic process

Question 13

The major criticism of the communication as strategic control model includes all of the following EXCEPT:

A) It recognizes that people should not be expected to communicate in any objectively rational way.
B) It lacks recognition that communication choices are socially, politically, and ethically motivated.
C) It assumes that communication is a tool that individuals use to control their environment.
D) It can lead to communicative practices that ignore the goals of clarity and honesty when it is in the communicator's best individual interests to do so.

Question 14

Because of its focus on relationships and ethics, the best model of communication for the modern workplace is

A) communication as information transfer
B) communication as transactional process
C) communication as strategic control
D) communication as dialogic process

Question 15

The dialogic model of communication

A) Assumes that one person can transmit the information in his or her head without distortion or personal interpretation to another.
B) Acknowledges that both senders and receivers are active and simultaneous interpreters of messages.
C) Assumes that communication is a tool used for controlling their environment.
D) Attempts to deal with the contested nature of communication as well as recognizes that we live in groups and communities and that our actions affect others.

Question 16

Barnlund offers three types of communication, including all of the following, EXCEPT:

A) Messages whose intent is to coerce others.
B) Messages of an exploitative sort in which words are arranged to filter the information, narrow the choices, and obscure the consequences, so that only one meaning becomes attractive or appropriate.
C) Messages that are completely off the topic of conversation.
D) Facilitative communication in which words are used to inform, to enlarge perspective, to deepen sensitivity, to remove external threat and to encourage independence of meaning.

Question 17

______________ means that there are always multiple interpretations of any situation and that no one person can control those interpretations, try as he or she might.

A) Ethnocentrism
B) Plurality
C) Authentic dialog
D) Universality

Question 18

______________is an honest understanding of the self, including your attitudes, values, beliefs, strengths, and weaknesses.

A) Self-esteem
B) Confidence
C) Egocentrism
D) Self-awareness

Question 19

Challenges to our ability to make ethical and logical decisions when faced with a persuasive situation include all of the following, EXCEPT:

A) Our self-awareness
B) Our thinking style
C) Our perceptual mindsets
D) Confirmation bias

Question 20

Sources of inferential errors include all of the following, EXCEPT:

A) A faulty information base or misinformation
B) A seriously limited information base
C) Vividness
D) Causation

Question 21

List the dimensions of emotional intelligence and briefly explain each one.

Question 22

List three of the five types of inferential errors.

Question 23

List the three practices that can erroneously support our perceptual mindsets.

Question 24

List the four models of communication and indicate which is best for today's workplace and briefly explain why.

Question 25

What are the challenges to implementing a dialogic model of communication in today's workplace?