Deck 1: What Is Strategic Communication

Question 1

Management strategy is a future-oriented conception in which the relationship between the industry and the environment is described, and this forms the guiding principles for decision making.

Answer 1

True

Question 2

In terms of its hierarchical ordering, strategic management is a level of managerial activity above setting goals.

Answer 2

False

Question 3

Tactics are the concrete actions that are taken to implement a strategy.

Answer 3

True

Question 4

The flattening of hierarchies and pressure for companies to improve productivity to remain competitive have made interpersonal relationships and the ability to maintain them more crucial than ever in the modern business world.

Question 5

According to Rosabeth Moss Kanter, the work of a manager has changed from a focus on communication to an emphasis on planning, organizing, and coordinating.

Question 6

The distinction between leadership and management is that leaders coordinate and organize activities while managers influence people.

Question 7

The best model of communication sees it as the transfer of information from one person to another.

Question 8

Plurality is any phenomenon "invented" or "constructed" by participants in a particular culture or society, existing because people agree to behave as if it exists or follow certain conventional rules.

Question 9

Berger and Luckmann argued that all knowledge, including the most basic, taken-for-granted common sense knowledge of everyday reality, is derived from and maintained by social interactions.

Question 10

Leadership is achieved-or not--through the processes of communication with others.

Question 11

A strategic approach to communication has become of greater importance in recent years for all of the following reasons, EXCEPT:

A) Changes in the workplace due to globalization and increased competition
B) Better educated management personnel.
C) Evolution of our understanding of the process of communication.
D) A greater appreciation for the centrality of communication in terms of its role in the creation of our social and organizational realities.

Question 12

______________refers to the fact that people in communication mutually construct the meanings they have for situations and each other.

A) Social construction of reality
B) Plurality
C) Globalization
D) Strategic communication

Question 13

Authoritative power is

A) Power that derives from the power holder's legitimate right to require and demand obedience.
B) Influence based on the target's identification with, attraction to, or respect for the power holder.
C) Influence based on the target's belief that the power holder possesses superior skills and abilities.
D) Influence based on the potential use of informational resources, including rational argument, persuasion, or factual data.

Question 14

Reward power is

A) The capacity to threaten and punish those who do not comply with requests or demands.
B) Authority that derives from the power holder's legitimate right to require and demand obedience.
C) Influence based on the target's identification with, attraction to, or respect for the power holder.
D) The capability of controlling the distribution of rewards given or offered the target.

Question 15

Expert power is

A) The capacity to threaten and punish those who do not comply with requests or demands.
B) Influence based on the target's identification with, attraction to, or respect for the power holder.
C) Influence based on the target's belief that the power holder possesses superior skills and abilities.
D) Influence based on the potential use of informational resources, including rational argument, persuasion, or factual data.

Question 16

_______________power is influence based on the target's identification with, attraction to, or respect for the power holder.

A) Expert
B) Referent
C) Informational
D) Legitimate

Question 17

According to Kotter, the functions of management are to produce order and consistency through all of the following, EXCEPT:

A) Establishing direction
B) Planning and budgeting
C) Organizing and staffing
D) Controlling and problem solving

Question 18

According to Kotter, the functions of leadership are to produce change and movement through all of the following, EXCEPT:

A) Establishing direction
B) Controlling and problem solving
C) Aligning people
D) Motivating and inspiring

Question 19

The assumption that communication only concerns the transfer of information to another is inadequate for all of the following reasons, EXCEPT:

A) It ignores the effects of distortion on information transfer.
B) It ignores the multiple possible interpretations that a receiver might make of a message.
C) Technology has come to predominate as a channel of organizational communication.
D) Meaning is often contested in many organizational environments.

Question 20

The process of social construction of reality involves the following:

A) Human significations, routinizations, and institutions.
B) Human routinizations, typifications, and institutions.
C) Human typifications, significations, and institutions.
D) Human routinizations, significations, and institutions.

Question 21

How does strategy differ from tactics? Use an example to illustrate your answer.

Question 22

Explain how leadership differs from management.

Question 23

Of the six bases of power identified by Raven and French, which three are not conferred by an organization and thus provide an opportunity for anyone to wield influence?

Question 24

Explain the effects of globalization on the modern workplace and then discuss how these have affected the importance of communication for today's businesspersons.

Question 25

Explain how the social construction of reality concept empowers those who aspire to be leaders.