Deck 4: Therapeutic Presence: Tune in to Clients and Listen Carefully

Question 1

As presented by Egan (2012), the four requirements for true dialogue in the helping process are turn taking, connecting, mutual influencing, and ______________.

A) speaking with emotion
B) coming to agreement
C) co-creating outcomes
D) therapeutic progress

Answer 1

co-creating outcomes

Question 2

One of the keys to mutual influencing is ________________.

A) for the therapist and client to take turns so both share talk time
B) for the therapist and client both to feel sympathy for each other
C) for the therapist to gain leverage to influence clients positively
D) for the therapist to observe the virtue of "openness to the other"

Answer 2

for the therapist to observe the virtue of "openness to the other"

Question 3

Which of the following is not an important factor in nonverbal communication between helper and client as presented by Egan?

A) Body behavior
B) Facial expressions
C) Shaking hands at the beginning of each session
D) Physical closeness or distance in the helping space

Answer 3

Shaking hands at the beginning of each session

Question 4

What does the E stand for in the acronym SOLER?

A) Maintain good eye contact.
B) Energize the client.
C) Express empathy.
D) Be edgy.

Question 5

Your text lists nonlistening, partial listening, audio-recorder listening, and ____ as forms of inactive or inadequate listening.

A) texting
B) perceptual focus
C) diagnostic communication
D) rehearsing

Question 6

Nonverbal behaviors generally ______________.

A) are not necessarily important, as they can easily be faked
B) provide a window into the honest, true feelings of a person
C) provide some important information, but are not a key source of information in therapy
D) are only useful when the therapist engages in nonverbal behavior

Question 7

According to Carl Rogers (1980), empathic listening means _______________.

A) entering the client's private perceptual world and becoming at home in it
B) maintaining control of the client while listening to the client
C) reading the client's unconscious messages through his/her facial expressions
D) being genuine in your responses to what you hear the client is saying

Question 8

Clients' stories tend to be a collection of their _______________.

A) experiences and behaviors
B) thoughts
C) emotions
D) All these are correct

Question 9

When listening to their clients, it is important for therapists to ____________.

A) listen to clients' thoughts and patterns
B) listen to clients' intentions
C) listen to clients' emotions
D) All of the choices are correct

Question 10

When clients tell their stories, it is important for therapists to _____________.

A) think of what could be missing from a client's story
B) attend to the content rather than the clients' feelings
C) make epistemic judgments to understand the clients
D) attend to the clients' feelings rather than the content

Question 11

From the perspective of positive psychology, a helper should always listen to a client for _____________.

A) comments a client makes that are optimistic
B) client strengths, opportunities, and resources
C) information that will lead to positive growth
D) comments that interrupt the flow of dialogue

Question 12

Nonverbal behavior can punctuate verbal communication by confirming or repeating what is being said, denying or confusing what is being said, strengthening or emphasizing what is being said, adding intensity to what is being said, and ____ what is being said.

A) controlling or regulating
B) eliminating or negating
C) refreshing or renewing
D) recalling or reviewing

Question 13

How can helpers best avoid informational overload?

A) By identifying key messages and feelings
B) By taking notes while the client tells his/her story
C) By asking the client to focus only on what is most important
D) By gently and respectfully asking the client not to speak too much

Question 14

A client tells you the following: "I started my new job and right away, my boss starts giving me a hard time. I bet he is an unhappy and angry person. You know, when he hired me I had a sense he was unhappy. He told me that he was going on a business trip and that I would be unsupervised for the next two weeks." You notice that almost none of this communication has to do with the client. According to Egan, one useful way to think about this communication is ___________.

A) to conclude that the client is actually the one who is unhappy and angry
B) to wonder about what the client is leaving out of the story
C) to conclude that the client has a hard time adjusting to new situations
D) to wonder about what the symbolic meaning of "boss" is

Question 15

A helper has the sense that a client is not making wise decisions about his/her current romantic relationship, and tends to believe the client will never be able to appreciate his/her partner's thoughts and feelings. The client would like to stay with his/her current partner and says they are generally doing well, but they are having communication problems about household chores. What is the best approach for the helper to take?

A) Focus upon the client's strengths and misused opportunities.
B) Transfer the client to another therapist who can be objective.
C) Evaluate the client for the potential of a personality disorder.
D) Ask the client to leave her partner based on helper intuitions.

Question 16

Identify and discuss the four requirements for dialogue, showing how each relates to therapeutic outcomes.

Question 17

What is empathic presence? How is it established and why is it so important to helping relationships? What does the acronym SOLER mean and how does it relate to visibly tuning in to clients?

Question 18

What is active listening? Identify and discuss four types of inadequate listening. What is empathic listening and why did Carl Rogers call it "an unappreciated way of being?" What is focused listening? Identify and discuss two types of focus.

Question 19

Identify five common topics or ideas that clients discuss. Provide examples of each and explain their significance to helping. Define the terms integrated narrative and narrative therapy. What three things does narrative therapy help clients do and why are they important to therapeutic outcomes? Describe the helper's internal conversation. Why is listening to this important?

Question 20

Discuss the thoughtful search for meaning, and describe the processes that are involved. How does listening relate to the essential ingredients of therapy? Identify and analyze ways in which listening can be distorted. Identify and debunk myths about nonverbal communication and discuss recent research findings about nonverbal communication.