Deck 2: Review the Problem-Management and Opportunity-Development Process

Question 1

The term "framework" rather than model is used to describe the problem-management process because the term _______________.

A) model is an overused term in counseling and psychotherapy
B) framework reflects a systematic but flexible, nonlinear approach
C) framework promotes a strategic, an efficient, and a linear approach
D) framework better captures the simplicity of the helping process

Answer 1

framework reflects a systematic but flexible, nonlinear approach

Question 2

Egan reworked two stages of change models, by Yankelovich (1992) and by Prochaska and colleagues (Norcross, Krebs, & Prochaska, 2011; Prochaska & DiClemente, 2005; Prochaska & Norcoss, 2010), that serve to describe a client's readiness to change. Which of the following is not a part of this combined model?

A) Unawareness
B) Preliminary actions
C) Urgency
D) Rehearsal

Answer 2

Rehearsal

Question 3

The approach to helping developed by Egan is all about helping __________.

A) clients to manage their problems and to develop opportunities
B) helpers to develop their skills
C) clients to identify and solve their problems and to brainstorm future possibilities
D) helpers to gain the skills necessary for state licensure

Answer 3

clients to manage their problems and to develop opportunities

Question 4

All helping frameworks, models, or processes should help clients ask and answer for themselves which of the following questions?

A) What does a better future look like?
B) How do I get there?
C) How do I make it all happen?
D) All these choices are correct

Question 5

The tasks of Stage I of The Skilled Helper approach developed by Egan all have to do with which of the following?

A) The client's past
B) The client's present situation
C) The client's future goals
D) Integrating the client's past, present, and future

Question 6

Which of the following is not a task of Egan's The Skilled Helper Stage I approach to helping?

A) Helping clients to appreciate fully their decision to begin the helping situation
B) Helping clients to explore their concerns
C) Helping clients develop new perspectives
D) Helping clients to identify key issues to work on

Question 7

Helping clients discover possibilities for a better future is a task in which stage of the helping process?

A) Stage IV
B) Stage III
C) Stage II
D) Stage I

Question 8

Robert, a high school senior, tells his helper that he wants to get into Princeton University but he knows that his grades and SAT scores are not good enough to be accepted. He says, "I think I will apply anyway. What have I got to lose?" He goes on to say that he is only going to apply to Ivy League schools because his life will not be worth living if he does not attend one of these prestigious schools.
According to Task B of Stage II of the helping framework, Robert's helper should help Robert to ______________.

A) focus on issues that will make a difference
B) find incentives that will promote acceptance to an Ivy League school
C) choose realistic and challenging goals that are real solutions to key issues
D) focus on improving his relationships with women

Question 9

Helpers should choose goals that are ____.

A) ambitious, so as to help the client achieve truly great things
B) modest, so that if failure occurs, the client is not devastated
C) incremental, so that the client changes in an orderly fashion
D) realistic and challenging, to create solutions that are reasonable and likely to promote change

Question 10

Stage III of the helping process involves helping clients ____.

A) choose strategies that best fit their resources
B) pull strategies together into a manageable plan
C) generate possible strategies for achieving goals
D) all these choices are correct

Question 11

The "action arrow" of the problem-management framework indicates that clients need to act ________________-.

A) from the beginning of the helping process
B) only at the end of the helping process
C) after Stage I when the problem is understood
D) after Stage II when a plan is formulated

Question 12

According to Egan, how would you know whether your services are working for your clients?

A) At the end of your work together, directly ask the client, "How successful has this experience been for you?"
B) Examine the notes you took throughout the helping experience and note how the client changed from the beginning to the end.
C) Check on progress with the client throughout the helping process.
D) Ask them at the ends of Stages I, II, and III.

Question 13

Which of the following is one reason for helpers using The Skilled Helper approach to remain flexible in its use?

A) Clients who have the same issues need to be helped in the same way.
B) Clients start and proceed through the helping process in more or less the same way.
C) Clients engage in each stage and task of the model differently.
D) In actual practice, the stages and tasks of the model occur in more or less the same way.

Question 14

Which of the following is the most important outcome of the helping process?

A) Problem-managing action
B) Relief from suffering
C) Self-insight
D) Improved communication skills

Question 15

Which of the following is not true about the helping approach presented in your textbook?

A) It can be used as a tool for mining, organizing, and evaluating concepts and techniques that work for clients, no matter what their origin is.
B) It is designed to be a stand-alone approach to helping.
C) It can be incorporated within the helper's own model or approach to helping.
D) It places the client in the role of decision maker throughout the helping process.

Question 16

Which of the following, as noted in the chapter, is important to understand in using helping models?

A) Other helping approaches (outside the problem-management process) are not needed, as they unnecessarily complicate things.
B) Helpers should have a specific model for each disorder/problem that clients are trying to manage.
C) Staying current with research in the helping professions is typically pointless, given the current fads and tendency to replicate ideas.
D) Helpers need to share the helping process to help clients be in the driver's seat for making decisions.

Question 17

Identify and discuss the stages of problem management as well as the tasks at each stage. Why does your text refer to these stages as a framework rather than a model and why is this important? What are the particular challenges of implementation in the counseling context? Identify and discuss guidelines for implementation.

Question 18

Why is flexibility in the problem-management process so important? Identify and discuss specific reasons.

Question 19

Your text describes stages of change model with 13 stages. Identify and discuss each stage as applied to a college student with severe social anxiety. The student is currently struggling even to speak in class and has become socially isolated.

Question 20

How can the problem-management process help the client and counselor mine, organize, and evaluate concepts and techniques? Why is evaluation such an important task in problem management?

Question 21

Identify and discuss six potential pitfalls that are part of the shadow side of problem management.