Deck 10: Leadership for Performance Excellence

Question 1

Leadership is the first category in the Malcolm Baldrige National Quality Award.

Answer 1

True

Question 2

According to the leadership competencies identified by the American Society for Quality, the Builder creates shared meaning and provides direction toward a vision, mission, goal, or end result.

Answer 2

False

Question 3

One of the ways for managers to lead continuous improvement is to inspire people to do things they do not believe they can do.

Answer 3

True

Question 4

The disseminator is one of the interpersonal roles as identified by Henry Mintzberg.

Question 5

As an outgrowth of their empowerment, the liaison role would be fulfilled to an increasing extent by employees.

Question 6

In the entrepreneurial role, managers try to improve their organization by identifying problems and instituting processes to solve them.

Question 7

The two behavioral dimensions identified in the Ohio State University studies are empowerment and motivational leadership.

Question 8

One of the similarities between the classic view of leadership and the TQ view is that both emphasize leadership at the workgroup level.

Question 9

In a TQ environment, consideration would be done in a paternalistic manner.

Question 10

Leading continuous improvement efforts by managers will provide the necessary context for employees to initiate structure for themselves.

Question 11

According to the Transformational model, one of the dimensions-inspirational motivation-encourages followers to question assumptions, explore new ideas and methods, and adopt new perspectives.

Question 12

Transformational Leadership Theory assumes that certain leaders may develop the ability to inspire their subordinates to exert extraordinary efforts to achieve organizational goals.

Question 13

Compared to transformational leadership, transactional leadership is more aligned with organizational change required by total quality and Baldrige-like performance excellence models.

Question 14

Ideally, all managers in TQ organizations should be transformational leaders.

Question 15

The situational leadership model suggests that the style of leadership that one should use depends on the hierarchical level of those being led.

Question 16

Under situational leadership, consideration is characterized by their skills and abilities to perform the work, and their confidence, commitment, and motivation to do it.

Question 17

In the directing style, leaders set the overall approach and direction but work with subordinates and allow them to manage the details.

Question 18

In the delegating leadership style, communication is generally top-down.

Question 19

The supporting style of leadership applies best to people who lack the skills and knowledge to perform a job and lack the confidence or commitment to their work.

Question 20

According to John Kotter, management begins with planning and budgeting, but leadership begins with setting a direction.

Question 21

_____ leadership focuses on the roles of senior managers in guiding an organization to fulfill its mission and meet its goals.

A) Contingent
B) Provisional
C) Executive
D) Traditional

Question 22

Which of the following is not a decisional role according to Henry Mintzberg's model?

A) Entrepreneur
B) Disturbance handler
C) Liaison
D) Resource allocator

Question 23

Which of the following is not one of the informational roles as defined by Henry Mintzberg?

A) Monitor
B) Disseminator
C) Spokesperson
D) Negotiator

Question 24

Which of the following decisional roles will be diminished as people take on a more holistic view of the organizational mission?

A) Entrepreneur
B) Disturbance handler
C) Liaison
D) Resource allocator

Question 25

In the _____ role, managers try to improve their organization by identifying problems and instituting processes to solve them.

A) disturbance handler
B) decisional
C) informational
D) authoritative

Question 26

Consideration is also known as:

A) task orientation.
B) transformational equity.
C) socioemotional orientation.
D) benevolent authority.

Question 27

Consideration includes all of the following except:

A) taking care of subordinates.
B) getting people organized.
C) explaining things to them.
D) being concerned about their welfare.

Question 28

Which of the following is not one of the four principal leadership dimensions according to the Transformational theory?

A) Benevolent authority
B) Intellectual stimulation
C) Idealized influence
D) Individualized consideration

Question 29

_____ leadership is more aligned with organizational change required by total quality.

A) Charismatic
B) Transactional
C) Situational
D) Transformational

Question 30

Readiness is characterized by all of the following except:

A) skills and abilities to perform the work.
B) tenure.
C) commitment.
D) motivation.

Question 31

Which of the following is not one of the four leadership styles defined by Blanchard and Hersey?

A) Directing
B) Coaching
C) Negotiating
D) Delegating

Question 32

According to Blanchard and Hersey, the leadership style where subordinates can do their work with little supervision or support is called:

A) directing.
B) coaching.
C) negotiating.
D) delegating.

Question 33

Describe the behaviors associated with transactional leadership.

Question 34

Describe the situational leadership theory and list the levels of readiness associated with it.