Deck 1: Organizational Behaviour

Question 1

Sarah's manager often comments on how "good she is at listening." List the keys to effective listening and then provide examples of both good and bad listeners.

Answer 1

Refer to Table 7.3.(in the text)

Question 2

Psychological contracts represent the organization's perception about what they can expect from their employees.

Answer 2

False

Question 3

Gardner's concept of multiple intelligences (MI) includes not only cognitive abilities, but also social and physical abilities and skills: What are the eight abilities and skills he cites?

Answer 3

The eight abilities and skills Gardner cites are:
Linguistic intelligence
Logical-mathematical intelligence
Musical intelligence
Bodily-kinesthetic intelligence
Spatial intelligence
Interpersonal intelligence
Intrapersonal intelligence
Naturalist intelligence

Question 4

Compare and contrast the strengths and weaknesses of a matrix organizational structure and a cross-functional team structure.

Question 5

It has been suggested that a negative deviance can act as a change agent by helping to create changes within an organization.

Question 6

Mentoring is one method to socialize employees. Comment on the influence of (1) culture, (2) motivation, (3) empowerment, (4) organizational commitment, and (5) communication, on the mentor.

Question 7

Participative Leadership is a theoretical model based on a leader involving employee(s) in work-related decision-making to an agreed upon limit of freedom.

Question 8

With the intention of reaping future returns or benefits, employees and employers invest in human and social capital. Describe the two types of social capital and provide three examples and purposes for each type.

Question 9

Positive organizational behaviour (POB) is defined as the study and application of positive HR strengths and psychological capacities that can be measured, developed and managed for performance improvement. List and provide an explanation for each of the five key POB dimensions in Luthan's CHOSE model.