Deck 1: The World of Innovative Management

Question 1

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

Answer 1

False

Question 2

Controlling involves monitoring employee's activities and taking corrective action as necessary.

Answer 2

True

Question 3

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Answer 3

False

Question 4

To perform effectively, all managers must possess conceptual, human, and technical skills, though the degree of each skill necessary at different levels of an organization may vary.

Question 5

Only the top managers in organizations need conceptual skills since it involves planning.

Question 6

A manager's ability to work with and through other people and to work effectively as a group member is called human skills.

Question 7

An organization is a social entity that is goal directed and deliberately structured.

Question 8

One of the biggest mistakes during turbulent times is managers' failure to comprehend and adapt to the rapid pace of change in the world around them.

Question 9

Leading is the use of influence to motivate employees to achieve organizational goals.

Question 10

Efficiency can be calculated as the amount of resources used to produce a product or service.

Question 11

When an organization is deliberately structured, it is designed to achieve some outcome, such as making a profit.

Question 12

The use of influence to motivate employees to achieve the organization's goals refers to controlling.

Question 13

All managers have to pay attention to costs and according to research, the best way to improve organizational effectiveness is by severe cost cutting.

Question 14

The ultimate responsibility of managers is to achieve high performance by balancing efficiency and effectiveness.

Question 15

Technical skills are most important at lower organizational levels while conceptual skills become more important as managers move up the organizational hierarchy.

Question 16

Where the organization wants to be in the future and how to get there defines controlling.

Question 17

Allocating resources across the organization is part of the organizing management function.

Question 18

Efficiency refers to the degree to which the organization achieves a stated objective.

Question 19

Recognizing the value of employees involves the organizing role of management.

Question 20

The nature of management is to control and dictate others in an organization.

Question 21

Antonio is head of the advertising department at Terrific Tortillas Inc. He can be described as a general manager.

Question 22

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

Question 23

The individual performer is a generalist and coordinates a broad range of activities.

Question 24

Managers in small businesses tend to emphasize roles different from those of managers in large corporations.

Question 25

In a monitor role, the manager trasmits current information to others, both outside and inside the organization.

Question 26

A manager forwards information to other organization members in the disseminator role.

Question 27

Juan, as a division manager, is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager.

Question 28

First line managers are the managers who have the responsibility for making the significant strategic policy decisions, often with staff managers assisting them in these decisions.

Question 29

The ability to motivate others is considered a technical management skill.

Question 30

Managers use conceptual, human, and technical skills to perform the four management functions of planning, organizing, leading, and controlling in all organizations.

Question 31

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Question 32

Becoming a successful manager means thinking in terms of building teams and networks, becoming a motivator and organizer within a highly interdependent system of people and work.

Question 33

In the spokesperson role, a manager forwards information to other organization members.

Question 34

The disturbance handler role involves the initiation of change, thinking about the future and how to get there.

Question 35

In the figurehead role, the manager performs ceremonial and symbolic duties.

Question 36

A human resource manager would be considered a staff manager.

Question 37

Facilitating individual employee performance is an important role for top managers.

Question 38

Most top executives routinely work at least 12 hours a day and spend 50 percent or more of their time traveling.

Question 39

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Question 40

The informational roles that managers perform include monitor, disseminator, and spokesperson.

Question 41

How an organization goes about accomplishing a plan is a key part of the management function of _____.

A) planning
B) organizing
C) leading
D) controlling
E) motivating

Question 42

The nature of management is to cope with _____ and far-reaching challenges.

A) simple
B) planned
C) diverse
D) organized
E) controlled

Question 43

Which of the following is a function of management?

A) Human resources
B) Raw materials
C) Efficiency
D) Planning
E) Effectiveness

Question 44

Which of these can best describe organizing?

A) Assigning responsibility for task accomplishment
B) Using influence to motivate employees
C) Monitoring activities and making corrections
D) Selecting goals and ways to attain them
E) None of these

Question 45

Not-for-profit organizations, such as The Red Cross and the Girl Scouts, represent a major application of management talent.

Question 46

Today's managers rely on "management by keeping tabs" and play the role of a controller instead of an enabler.

Question 47

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of _____.

A) planning
B) organizing
C) leading
D) controlling
E) dreaming

Question 48

Which of these is the use of influence to motivate employees to achieve organizational goals?

A) Leading
B) Controlling
C) Organizing
D) Planning
E) Staffing

Question 49

When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of _____.

A) controlling
B) human relations skills
C) leading
D) organizing
E) resourcing

Question 50

Selecting goals and ways to attain them refers to _____.

A) controlling
B) planning
C) organizing
D) staffing
E) leading

Question 51

One of the important ideas in the text's definition of management is:

A) the management functions of planning, organizing, leading, and controlling.
B) the attainment of societal goals.
C) effectiveness is more important than efficiency.
D) management is unique to for-profit organizations.
E) efficiency is more important than effectiveness.

Question 52

Which of the following is not a function of management?

A) Plan
B) Control
C) Organize
D) Lead
E) Performance

Question 53

Without _____, no company can survive over the long run.

A) cost-cutting
B) outsourcing
C) command-and-control approach
D) total quality teamwork
E) innovation

Question 54

The rise of virtual work has led to a decline in organizational hierarchies.

Question 55

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which aspect of what managers do?

A) Organizing
B) Motivating and communicating
C) Measuring
D) Developing people
E) Setting objectives

Question 56

Robert, a top-level manager at an advertising agency, spends a significant part of his work day identifying goals for future organizational performance and deciding how to use resources to attain these goals. This involves which management function?

A) Controlling
B) Leading
C) Organizing
D) Planning
E) Delegating

Question 57

Success in the new workplace depends on the strength and quality of _____.

A) individual workers
B) independent teams
C) followers
D) collaborative relationships
E) vendors

Question 58

Using influence to motivate employees describes which of these functions?

A) Controlling
B) Planning
C) Leading
D) Monitoring
E) Organizing

Question 59

Technological advances have resulted in employees becoming more empowered.

Question 60

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Question 61

Which of the following refers to the amount of resources used to achieve an organization's goal?

A) Effectiveness
B) Synergy
C) Performance
D) Efficiency
E) Management

Question 62

_____ is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed.

A) Planning
B) Resource allocation
C) Controlling
D) Organizing
E) Efficiency

Question 63

Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:

A) information processing.
B) efficiency.
C) effectiveness.
D) structure.
E) goal-setting.

Question 64

Stefan, a supermarket cashier, recently received an award for having the highest scan rate among all cashiers. This is an example of organizational:

A) performance.
B) efficiency.
C) effectiveness.
D) structure.
E) goal-setting.

Question 65

Juan Perez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his:

A) conceptual skills.
B) technical skills.
C) human skills.
D) controlling skills.
E) interpersonal skills.

Question 66

A social entity that is goal directed and deliberately structured is referred to as a(n):

A) organization.
B) management.
C) employee.
D) student.
E) task.

Question 67

Monitoring activities and making corrections are part of:

A) organizing.
B) planning.
C) leading.
D) staffing.
E) controlling.

Question 68

Problems within the finance industry in 2008 have been attributed to a breakdown in which managerial function?

A) Controlling
B) Leading
C) Organizing
D) Planning
E) Delegating

Question 69

_____ are most important at the top management level.

A) Conceptual skills
B) Human skills
C) Technical skills
D) Project skills
E) All of these

Question 70

When Troy measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

A) Staffing
B) Leading
C) Organizing
D) Controlling
E) Planning

Question 71

By definition, an organization is considered _____ because it is made up of two or more people.

A) efficient
B) a social entity
C) effective
D) goal-directed
E) deliberately structured

Question 72

According to the text, what are the skills used by managers when performing the four functions of management?

A) Conceptual, interpersonal, and organizational
B) Functional, problem-solving, and technical
C) Analytical, interpersonal, and financial
D) Conceptual, human, and technical
E) Communication, strategic, and innovative

Question 73

Conceptual, human, and technical skills are important to which managerial level?

A) Top managers
B) Middle managers
C) First-line managers
D) Non managers
E) All of these

Question 74

A manager's _____ skill is demonstrated in the way a manager relates to other people.

A) conceptual
B) human
C) technical
D) leading
E) controlling

Question 75

The degree to which an organization achieves a stated goal refers to:

A) effectiveness.
B) synergy.
C) conceptual skill.
D) efficiency.
E) human skill.

Question 76

_____ skills is the cognitive ability to see the organization as a whole and the relationship among its parts.

A) Human
B) Resource allocation
C) Conceptual
D) Negotiation
E) Technical

Question 77

Amanda Rowley, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of _____.

A) bribery
B) organizing
C) technical skills
D) leading
E) controlling

Question 78

Within her role as a small business consultant, Alexa analyzes how organizations fit into their industries, the communities, and the broader social environment. This type of analysis involves which management skill?

A) Organizing
B) Technical
C) Human
D) Conceptual
E) Delegation

Question 79

For a widget manufacturing company, worker-hours per widget is a measure of:

A) organizational effectiveness.
B) organizational performance.
C) organizational efficiency.
D) organizational structure.
E) none of these.

Question 80

Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:

A) planning.
B) technical skills.
C) organizing.
D) controlling.
E) conceptual skills.