Deck 2: Business Processes, Information, and Information Systems

Question 1

What is the defining characteristic of the outermost components (hardware and people)of the IS framework?

A) They take actions.
B) They are the costliest components in the framework.
C) They are both sets of instructions.
D) They are sunk costs.

Answer 1

A

Question 2

In the IS framework,________ is/are the bridge between the computer side on the left and the human side on the right.

A) procedures
B) systems
C) information technology
D) data

Answer 2

D

Question 3

The ________ component of the IS framework provides instructions for people.

A) procedure
B) software
C) information
D) data

Answer 3

A

Question 4

Which of the following components of a business process holds the collective memory of an organization?

A) decisions
B) resources
C) repositories
D) activities

Question 5

________ are people,facilities,or computer programs that are assigned to roles.

A) Repositories
B) Activities
C) Resources
D) Networks

Question 6

Which of the following components provide branching points within the flow of a business process?

A) repositories
B) decisions
C) activities
D) roles

Question 7

When work that was formerly done by people has been moved to computers,it is said to be ________.

A) outsourced
B) automated
C) digitized
D) motorized

Question 8

In a business process flowchart,activities are shown in ________.

A) rectangles
B) ovals
C) diamonds
D) circles

Question 9

A decision is a ________.

A) question that can be answered yes or no
B) set of procedures
C) collection of business records
D) movement of a data item from one activity to another

Question 10

________ are shown as scrolls in a business process flowchart.

A) Roles
B) Resources
C) Decisions
D) Repositories

Question 11

The ________ component of the IS framework provides instructions for hardware.

A) data
B) software
C) procedure
D) information

Question 12

________ are collections of related tasks that receive inputs and process those inputs to produce outputs.

A) Repositories
B) Resources
C) Activities
D) Databases

Question 13

Which of the following are actors in an information system?

A) software and hardware
B) procedures and people
C) data and software
D) hardware and people

Question 14

The software and procedure components of the IS framework are both ________.

A) actors
B) sets of instructions
C) sunk costs
D) bridges between the human side and the computer side

Question 15

A(n)________ is a collection of business records.

A) repository
B) role
C) activity
D) resource

Question 16

Roles are shown in ________ in a business process flowchart.

A) rectangles
B) ovals
C) circles
D) diamonds

Question 17

________ are sets of procedures.

A) Activities
B) Resources
C) Data flows
D) Roles

Question 18

Which of the following components are shown above or below activities in a business process flowchart?

A) networks
B) repositories
C) decisions
D) roles

Question 19

Decisions are shown in ________ in a business process flowchart.

A) circles
B) rectangles
C) diamonds
D) ovals

Question 20

A(n)________ is a network of activities,roles,resources,repositories,and data flows that interact to accomplish a business function.

A) workgroup
B) task force
C) grid
D) business process

Question 21

Which of the following is a characteristic of good information?

A) It must be freely available.
B) It must be more than just barely sufficient.
C) It must be based on incomplete data.
D) It must be contextually relevant.

Question 22

As the CEO of a call center,which of the following information is good information for you?

A) hourly variances of performance parameters in each queue
B) daily reports of call abandons due to system downtime
C) lists of stationery usage consolidated weekly
D) department-level averages of revenue generation figures

Question 23

In a business process,activities are always automated.

Question 24

Which of the following is NOT true about information in business processes?

A) Data is a stimulus; information is a response to that stimulus.
B) Information systems provide labor savings.
C) Data stored in databases and other repositories can readily be processed to produce information.
D) The quality of your thinking does not influence the quality of the information system you use.

Question 25

________ is defined as recorded facts or figures.

A) Information
B) Substance
C) Data
D) Content

Question 26

The fact that Jeff Parks works 9 hours per day is an example of ________.

A) a repository
B) a database
C) information
D) data

Question 27

________ is the perceived difference between what is and what ought to be.

A) A problem
B) Egocentric thinking
C) Empathetic thinking
D) Cognition

Question 28

________ information is information that directly pertains to both the context and to the subject it references.

A) Timely
B) Relevant
C) Measurable
D) Accurate

Question 29

________ thinking centers on the self.

A) Paranoid
B) Egocentric
C) Cognitive
D) Empathetic

Question 30

A monthly report that arrives 6 weeks late is an example of information that is not ________.

A) timely
B) relevant
C) accurate
D) sufficient

Question 31

Members of a team in a company can determine where and how to save costs,by studying the company's business processes and looking for inefficiencies.

Question 32

Information is defined as ________.

A) recorded facts and figures
B) data that fits into organizational requirements
C) sufficient raw data for decision making
D) knowledge derived from data

Question 33

John Reed examines the stature of each of his team members on the school basketball team.He finds that the average height of the players is 6 feet 3 inches.John's finding is an example of ________.

A) data
B) information
C) substance
D) content

Question 34

Resources are sets of procedures.

Question 35

In a business process flowchart,activities are always shown in diamonds.

Question 36

Which of the following refers to information that is based on correct and complete data,and has been processed correctly as expected?

A) relevant information
B) measurable information
C) accurate information
D) timely information

Question 37

Which of the following is true regarding characteristics of good information?

A) Information needs to be more than just barely sufficient for the purpose for which it is generated.
B) Information must hold an appropriate relationship between its cost and its value.
C) Information that is accurate can be based on incomplete data.
D) Information must be just recorded facts and figures.

Question 38

An activity is considered automated when it is characterized by people following procedures.

Question 39

Automation of a process activity consists of moving work from the ________ to the ________ of the symmetrical five-component framework.

A) computer side; human side
B) data side; procedures side
C) human side; computer side
D) software side; hardware side

Question 40

People who engage in ________ thinking consider their view as one possible interpretation of the situation and actively work to learn what other people are thinking.

A) empathetic
B) cognitive
C) egocentric
D) paranoid

Question 41

Just barely sufficient information is information that is sufficient for the purpose for which it is generated,but only so.

Question 42

Data must always be a complex document,to move from one activity to another.

Question 43

Accuracy is important with information,but not crucial.As long as it is relevant and timely,it may not need to be complete.

Question 44

The higher you rise in management,the more information you will need to ignore.

Question 45

Decisions provide branching points within the flow of a business process.

Question 46

Average wage is knowledge that can be derived from the data of individual wages.

Question 47

Accurate information is information that is based on correct and complete data,and has been processed correctly as expected.

Question 48

The outermost components of the symmetrical five-component framework of an IS are data and procedures.

Question 49

Data that is summed is called information.

Question 50

Information is data presented in a meaningful context.

Question 51

Automation is the process in which instructions for humans are transferred to instructions for hardware.

Question 52

Data is knowledge derived from information.

Question 53

Relevant information is information that directly pertains to both the context and to the subject it references.

Question 54

Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.

Question 55

Roles are shown as scrolls in a business process flowchart.

Question 56

A well-formatted report is characteristic of good information.

Question 57

A repository can be a cardboard box,a notebook,a list,an Excel spreadsheet,or a database.

Question 58

Software and procedure components are both sets of instructions,in the IS framework.

Question 59

A collection of databases is an example of a repository.

Question 60

In the five-component framework of an IS,the actors are hardware and people.

Question 61

List the two major benefits of an information system.

Question 62

Information systems should not be subjected to the same financial analyses that other assets are subjected to.

Question 63

The quality of our thinking is a large part of the quality of the information system we use,especially for unstructured processes.

Question 64

Define accurate information.Why is an information system providing accurate information crucial to an organization?

Question 65

Describe the process of automation against the background of the five-component framework of an information system.

Question 66

Briefly describe a repository.

Question 67

What role does an individual's thinking play in the five components of an information system?

Question 68

Explain the importance of timeliness of information in an organization.

Question 69

What is a business process? Define activities.

Question 70

The major benefit of automating a process is that the data stored in databases and other repositories can readily be processed to produce information.

Question 71

In some cases,developing systems that provide information in near real time is much more difficult and expensive than producing information a few hours later.Provide an example that supports this statement.

Question 72

Define relevant information.Explain the importance of relevant information in an organizational context.

Question 73

List the components of a business process.

Question 74

What are resources in a business process?

Question 75

Explain data with an example.

Question 76

Explain the importance of just barely sufficient information in the information age we live in.

Question 77

What are the costs associated with information? When is information considered to be worth its cost?

Question 78

For information to be worth its cost,an appropriate relationship must exist between the cost of information and the amount of data.

Question 79

Define information.

Question 80

One of the major benefits of an information system is labor savings.