Deck 15: Information Systems and Decision Making

Question 1

________ decisions are concerned with broader-scope,organizational issues over the long term.

A) Transactional
B) Operational
C) Managerial
D) Strategic

Answer 1

D

Question 2

The ________ step in the decision-making process involves evaluating the results of a decision and repeating the process to correct flaws.

A) review
B) choice
C) implementation
D) alternatives formulation

Answer 2

A

Question 3

Structured decisions are usually supported by ________ information systems.

A) complementary
B) idiosyncratic
C) automated
D) augmented

Answer 3

C

Question 4

Which of the following is an example of an unstructured decision?

A) predicting the future direction of the economy
B) calculating performance-based incentives for employees
C) determining inventory level using SCM software
D) computing reorder levels using algorithms

Question 5

The use of formulas to compute reorder amounts is an example of a(n)________ decision.

A) structured
B) one-time
C) unstructured
D) intuitive

Question 6

________ information systems are those in which humans do most of the work.

A) Automated
B) Programmed
C) Idiosyncratic
D) Augmentation

Question 7

Unstructured decision-making is usually supported by ________ information systems.

A) managerial
B) operational
C) augmented
D) automated

Question 8

________ are designed to support strategic decision-making.

A) Knowledge management systems
B) Management information systems
C) Transaction processing information systems
D) Executive information systems

Question 9

Which of the following is the first step in the decision-making process?

A) intelligence gathering
B) review
C) choice
D) implementation

Question 10

Which of the following is the correct order in which an information system is used during the steps of the decision-making process?

A) choice; intelligence gathering; alternatives formulation; implementation; review
B) intelligence gathering; alternatives formulation; choice; implementation; review
C) choice; review; alternatives formulation; intelligence gathering; implementation
D) review; alternatives formulation; intelligence gathering; choice> implementation

Question 11

During the ________ phase,decision-makers use query and reporting systems as well as other types of data analysis applications to obtain relevant data.

A) implementation
B) intelligence gathering
C) alternatives formulation
D) choice

Question 12

Which of the following is true for structured and unstructured decisions in an organization?

A) A structured decision is one for which there is an accepted method for making the decision within the organization.
B) A structured decision is a decision made when the nature of the underlying problem is predictable and logical.
C) The method for making a structured decision varies from person to person within the organization; it is neither standardized nor broadly accepted.
D) An unclear or imprecise problem will require an unstructured decision-making process.

Question 13

The decisions concerned with the allocation and utilization of resources are referred to as ________.

A) transactional decisions
B) managerial decisions
C) operational decisions
D) strategic decisions

Question 14

"Should we start a new product line?" is a question asked at the ________ level.

A) strategic
B) transactional
C) operational
D) managerial

Question 15

Which of the following questions is an example of an operational decision?

A) Should we have another manufacturing center?
B) How many square feet of warehouse space do we need for the coming year?
C) How many engineers should we assign to the project?
D) How many widgets should we order from the vendor?

Question 16

Which of the following statements is true for information systems used at different organizational levels?

A) Information systems that support operational decision-making are called management information systems.
B) Transaction processing systems support strategic decision-making.
C) Information systems that support managerial decision-making are called transaction processing systems .
D) Strategic decision-making is supported by executive information systems.

Question 17

Spreadsheets and financial modeling tools help decision makers to analyze alternatives in the ________ step of the decision-making process.

A) choice
B) implementation
C) intelligence gathering
D) alternatives formulation

Question 18

Decisions concerned with day-to-day activities are termed ________.

A) operational decisions
B) managerial decisions
C) unstructured decisions
D) strategic decisions

Question 19

Which of the following is true for decisions made at various organizational levels?

A) Operational decisions concern the allocation and utilization of resources.
B) Managerial decisions concern broader-scope, organizational issues and can use executive information systems.
C) Operational decisions normally involve actions in the short term.
D) Managerial decisions involve longer time frames than strategic decisions.

Question 20

Which of the following steps follows the choice step in the decision-making process?

A) intelligence gathering
B) alternatives formulation
C) evaluation of results
D) implementation

Question 21

A formula for computing the reorder quantity of an item in inventory is an example of a structured decision process.

Question 22

Discuss the information systems that support decisions at various levels in an organization.

Question 23

Briefly describe the steps in the decision-making process?

Question 24

Decisions related to the allocation and utilization of resources are referred to as strategic decisions.

Question 25

Data analysis applications can be used in the intelligence gathering phase of the decision-making process.

Question 26

Predicting future trends in the economy is an example of unstructured decision making.

Question 27

Discuss the relationship between decision levels and decision processes.

Question 28

What is the difference between automated and augmentation information systems? How are these systems related to the decision-making processes?

Question 29

Unstructured decisions are supported by augmentation information systems,and they are generally applied at the managerial and strategic levels.

Question 30

Strategic decisions are supported by executive information systems.

Question 31

Automated information systems exist to enhance,support,or supplement,the work done by people,and humans do the bulk of the work.

Question 32

Information systems that support managerial decision-making are called transaction processing systems.

Question 33

Operational decisions concern day-to-day activities in an organization.

Question 34

Weather forecasting is an unstructured decision process because weather itself is an unstructured phenomenon.

Question 35

An unstructured decision process is one for which there is no agreed-on decision-making method.

Question 36

The review step in the decision-making process may lead to another decision and another iteration through the decision process.

Question 37

An information system that computes the quantity of items to order for inventory is an example of an automated information system.

Question 38

Augmentation information systems are those in which humans start the software and use the results,but hardware and software do most of the work.

Question 39

What is the difference between structured and unstructured decisions? Give examples for each.

Question 40

In organizations,decisions occur at three levels: operational,managerial,and strategic.