Deck 12: Ethical Crisis Leadership

Question 1

______ are the warning signs that warn a crisis is possible.

A) Palindromes
B) Prodromes
C) Prodrones
D) Megadrones

Answer 1

B

Question 2

______ are employees who go public about organizational misbehavior.

A) Gossipers
B) Steam blowers
C) Whistle-blowers
D) Grassroot workers

Answer 2

C

Question 3

Stage 1 of three stages of a crisis is:

A) precrisis
B) crisis event
C) postcrisis
D) true crisis

Answer 3

A

Question 4

______ accidents are deliberate acts designed to disrupt or destroy systems and organizations.

A) Abnormal
B) Deliberate
C) Unfortunate
D) Realistic

Question 5

Observers also expect corporations to anticipate potential harm-the ______________.

A) intention effect
B) openness effect
C) crisis effect
D) foresight effect

Question 6

Which company demonstrated the ethic of care in its response to a crisis?

A) Toyota
B) McDonalds
C) Dominos
D) BP

Question 7

______ is defined as "a firm's ability to make decisions based on comprehensive information and analysis."

A) Expertise
B) Rationality
C) Resilience
D) Transparency

Question 8

One way to learn from a crisis is to examine what other groups and organizations have done. This is referred to as:

A) retrospective sensemaking
B) vicarious learning
C) reconsidering structure
D) none of the above

Question 9

______ refers to being deliberately vague so as to appeal to many different audiences.

A) Strategic thought
B) Strategic reasoning
C) Strategic ambiguity
D) Strategic intelligence

Question 10

______ during the postcrisis stage determines what members might have overlooked.

A) Reconsidering structure
B) Retrospective sensemaking
C) Vicarious learning
D) Discourse of renewal

Question 11

Hospital emergency rooms, air traffic control systems, and aircraft carriers are examples of ______.

A) high-reliability organizations
B) low-reliability organizations
C) low uncertainty avoidance
D) high uncertainty avoidance

Question 12

Transparency consists of:

A) openness and rapid response
B) symmetry and strategic ambiguity
C) openness and symmetry
D) thoroughness and concern

Question 13

All of the following are true of mindful organizational cultures EXCEPT:

A) preoccupied with failure
B) simplify whenever possible
C) deference to expertise
D) sensitivity to operations

Question 14

A product recall is which type of crisis?

A) Terrorist
B) Economic
C) Product
D) Public perception

Question 15

A bankruptcy is which type of crisis?

A) Terrorist
B) Economic
C) Human resource
D) Transportation

Question 16

Which of the following is an example of an abnormal accident?

A) Plane crash
B) Oil spill
C) Mining disaster
D) Terrorist bombing

Question 17

______ in the postcrisis stage refers to making major changes in leadership, mission, organizational structure, and policies as a result of the disruption caused by the crisis event.

A) Reconsidering structure
B) Retrospective sensemaking
C) Vicarious learning
D) Discourse of renewal

Question 18

All of the following are virtues of an extreme leader EXCEPT:

A) resiliency
B) courage
C) optimism
D) loyalty

Question 19

______ refers to maintaining balanced relationships with outside groups based on two-way communication.

A) Symmetry
B) Openness
C) Resiliency
D) Authenticity

Question 20

All of the following are additional competencies to navigate a crisis event EXCEPT:

A) decision-making under pressure
B) sensemaking
C) communicating effectively
D) risk-taking

Question 21

The first step in preventing crises is to behave as a ______ person.

A) humble
B) moral
C) genuine
D) reasonable

Question 22

Stage 2 ends at the beginning of the crisis, before it is resolved.

Question 23

Crisis preparation leads to quicker recovery from a crisis.

Question 24

Collapse of financial systems is an example of an outside environment crisis.

Question 25

______ learns from a crisis by looking for its causes.

A) Introspective sensemaking
B) Introspection
C) Retrospective sensemaking
D) Retrospection

Question 26

Theft would be an example of an economic crisis.

Question 27

Managing a crisis is the ultimate test of ethical leadership.

Question 28

Human bias is a barrier to crisis prevention.

Question 29

Transparency begins with ______.

A) change
B) crisis
C) openness
D) hope

Question 30

Stage 2 of the three stages of a crisis is the crisis event itself.

Question 31

Many people should speak for the organization when a crisis strikes.

Question 32

Extreme settings call for extreme ______.

A) leadership
B) power
C) intelligence
D) control

Question 33

______ begins with identifying emerging issues through the environmental scanning.

A) Impression management
B) Role management
C) Issues management
D) Cognitive management

Question 34

______ is the period of normalcy between crisis events.

A) Cognitive talk
B) Self-talk
C) Trigger event
D) Precrisis

Question 35

Deep social capital is one of the markers of a resilient organizational culture.

Question 36

Proper crisis preparation can also keep us from abandoning our ______.

A) moral compass
B) moral landscape
C) moral principles
D) moral reasoning

Question 37

The second stage of a crisis begins with a ______.

A) cognitive talk
B) self-talk
C) trigger event
D) precrisis

Question 38

A ______ is any major unanticipated event that poses a significant threat.

A) cognitive talk
B) self-talk
C) trigger event
D) crisis

Question 39

Good communication skill is one marker of a resilient organizational culture.

Question 40

Investigation and analysis take place during Stage 2 of the three-stage crisis model.

Question 41

What does it mean to engage the head as well as the heart when responding to crises?

Question 42

Define sensemaking.

Question 43

Define strategic ambiguity.

Question 44

Briefly describe the three stages of a crisis.

Question 45

Discuss transparency as it relates to openness.

Question 46

Is strategic ambiguity always unethical in crisis situations? Why or why not?

Question 47

Identify the characteristics of high-reliability organizations.

Question 48

Explain why assuming responsibility is the foundation of ethical crisis leadership.

Question 49

Define transparency and explain why transparency is critical to ethical crisis management.

Question 50

Why do you think a significant number of organizations invest little time or effort in crisis prevention?

Question 51

How does the ethic of care apply in crisis situations?

Question 52

Identify three ideas/leadership principles from the course that you believe will contribute the most to your personal ethical development. Describe actual situations in which you will use them, and why you believe them to be of value.

Question 53

Define "ethical rationality."

Question 54

Discuss the 10 types of crises from Seeger, Sellnow, and Ulmer.

Question 55

How have you become more of an ethical expert as a result of completing the text and the course?

Question 56

Identify and debunk the five unethical beliefs about crisis management.

Question 57

Create your own metaphor to describe ethical and unethical leadership. Explain your metaphor based on principles from the course and the text.

Question 58

The curriculum at your college or university is going to be revised. The leadership ethics course may be dropped from the catalog. What would you say in defense of the class to the committee making the final decision?

Question 59

How do you define ethical leadership? Defend your definition and provide supporting evidence.

Question 60

Discuss the virtues that extreme leaders demonstrate.

Question 61

Describe what it means for a president to be "mourner-in-chief."

Question 62

Discuss the four components of a resilient organizational culture.

Question 63

What can be learned from the Starbucks stores near ground zero as it applies to the organization's moral foundation?

Question 64

Describe the six principles and/or strategies that equip ethical leaders in each stage of the three stages of a crisis.