Deck 18: Leading Teams

Question 1

Global teams can pose a problem for team leaders with regards to language, technology, and belief differences.

Answer 1

True

Question 2

Self-managed teams are empowered with decision-making authority, allowing members to have the freedom to select new members, solve problems, spend money, monitor results, and plan for the future.

Answer 2

True

Question 3

Self-managed teams consist of 5 to 20 multi-skilled workers who rotate jobs and produce an entire product or service.

Answer 3

True

Question 4

A common dysfunction of teams is to be results oriented.

Question 5

Although diversity contributes to higher levels of agreement in a team setting, it also results in reduced creativity.

Question 6

Two common behaviors of the socioemotional role are energizing and encouraging.

Question 7

A group and a team are interchangeable terms.

Question 8

Social facilitation is the tendency for the presence of others to influence an individual's motivation and performance.

Question 9

Team members take the responsibilities of scheduling work and vacations and ordering materials in a self-managed team.

Question 10

Satisficing is a team's ability to meet personal needs of its members and hence maintain their membership and commitment.

Question 11

A free rider is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

Question 12

One of the primary advantages of virtual teams is the ability to rapidly assemble the most appropriate group of people to complete a project, solve a problem, or exploit a specific strategic opportunity.

Question 13

A multidomestic team is a work team made up of members of different nationalities whose activities span multiple countries.

Question 14

As a general rule, large teams make need satisfaction for individuals more difficult.

Question 15

A task force or a crossfunctional team is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

Question 16

Research studies have confirmed that both functional diversity and gender diversity can have a positive impact on work team performance.

Question 17

A team shares or rotates leadership roles while a group has a designated strong leader.

Question 18

Work team effectiveness is based on two outcomes--productive output and marketplace acceptance.

Question 19

Productive output pertains to the team's ability to meet the personal needs of its members.

Question 20

A team is defined as a group of two or more people who interact and coordinate their work to accomplish a specific objective.

Question 21

Diet Soda Company has teams with high cohesiveness. Additionally, the teams are normally focused on their commitment to quality performance. This combination can be expected to result in high productivity.

Question 22

The five stages of team development are forming, storming, reforming, performing, and adjourning.

Question 23

Team cohesiveness does not necessarily lead to higher team productivity.

Question 24

A common cause of conflict includes scarce resources.

Question 25

The storming stage of team development is marked by conflict and disagreement.

Question 26

The stage of team development in which conflicts are resolved and members focus on problem solving is called reforming.

Question 27

An accommodating style to handle conflict involves a high degree of assertiveness and a low degree of cooperation.

Question 28

Groupthink occurs when people are so committed to a cohesive team that they are reluctant to express contrary opinions.

Question 29

Virtual and global teams are particularly prone to communication breakdowns.

Question 30

Individual personalities emerge during the performing stage.

Question 31

A competing style to handle conflict involves a high degree of assertiveness and a high degree of cooperation.

Question 32

Norms begin to develop in the first interactions among members of a new team.

Question 33

When a team is in moderate competition with other teams, its cohesiveness decreases as it strives to win.

Question 34

During the norming stage of team development, individual personalities emerge causing conflict and disagreements.

Question 35

Task conflict refers to interpersonal incompatibility that creates tension and personal animosity among people.

Question 36

An avoiding style to handle conflict involves neither assertiveness nor cooperation.

Question 37

In the adjourning stage of team development, task performance is not a priority.

Question 38

Making explicit statements about the desired team behaviors is a powerful way leaders influence norms.

Question 39

The four common ways in which norms develop for controlling and directing behavior are critical events, primacy, carryover behaviors, and implicit statements.

Question 40

The compromising style of conflict management reflects a high degree of cooperativeness and a low degree of assertiveness.

Question 41

Which of the following refers to a formal team composed of employees from about the same hierarchical level but from different areas of expertise?

A) A special-purpose team
B) A cross-functional team
C) A self-managed team
D) A vertical team
E) A diagonal team

Question 42

A _____ is a group of employees from different departments formed to deal with a specific activity and existing only until the task is completed.

A) vertical team
B) command team
C) special purpose team
D) task force
E) functional group

Question 43

Which of the following does NOT pertain to teams?

A) Teams have a designated strong leader
B) Teams have individual and mutual accountability
C) Specific team vision or purpose
D) Collective work products
E) All of these pertain to teams

Question 44

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Question 45

Negotiation is the process of using a third party to settle a dispute.

Question 46

Which of the following statements is true?

A) Self-managed teams are empowered with decision-making authority.
B) Self-managed teams still rely heavily on their manager.
C) Self-managed teams have little access to resources.
D) Self-managed teams will eventually develop into problem-solving teams.
E) None of these

Question 47

Which of the following teams are created outside the formal organization structure to undertake a project of special importance or creativity?

A) Vertical
B) Command
C) Special-purpose
D) Cross-functional
E) Functional

Question 48

A(n) _____ is a person who benefits from team membership but does not make a proportionate contribution to the team's work.

A) "yes" man
B) social worker
C) work surfer
D) free rider
E) groupthink

Question 49

Work team effectiveness is based on three outcomes: productive output, capacity to adapt and learn, and _____.

A) cohesiveness
B) personal satisfaction
C) commitment
D) leadership
E) group norms

Question 50

Tamika is a manager at Sleeveless Clothes, Inc. Recently, she was assigned a work team. She is in charge of the team and it consists of the subordinates under her authority. This is an example of a _____ team.

A) horizontal
B) functionall
C) self-managed
D) special-purpose
E) social

Question 51

A functional team is also referred to as a(n) _____.

A) command team
B) task force
C) special purpose team
D) horizontal team
E) interorganizational team

Question 52

Which of the following is true of a team?

A) People in a team do not have to have regular interaction.
B) Four or more people are required to form a team.
C) A performance goal is shared between team members.
D) Teams tend to be small groups, usually with less than 10 people.
E) Each member tends to set his/her own goals for the team.

Question 53

A collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict is called integrative negotiation.

Question 54

_____ refers to the tendency for the presence of others to enhance one's motivation and performance.

A) Public praise
B) Social facilitation
C) Community motivation
D) Social performance
E) Societal inspiration

Question 55

Randy is a team leader at Welldrilling.net. His team is made up of fifteen co-workers. Recently, he has noticed a tendency for some team members to participate much less than others. They seem uninterested and content to let others do the work. This is called:

A) free riding.
B) reduced commitment.
C) power realignment.
D) the costs of coordination.
E) self-directed team.

Question 56

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Question 57

All of the following are common dysfunctions of teams EXCEPT:

A) lack of trust.
B) avoidance of accountability.
C) fear of conflict.
D) lack of commitment.
E) results orientation.

Question 58

A task force is sometimes called a(n):

A) vertical team.
B) cross-functional team.
C) command team.
D) special-purpose team.
E) executive team.

Question 59

Carolyn is a member of a work team at Happy Clown's Toy and Game Company. She and her teammates possess several different skills and are able to perform a major organizational task with little or no oversight from management. Carolyn is a member of a(n):

A) union.
B) self-managed team.
C) project team.
D) special-purpose team.
E) bureaucratic team.

Question 60

Self-managed teams are _____ teams.

A) temporary
B) permanent
C) ad-hoc
D) task force
E) none of these

Question 61

_____ is a role in which the individual provides support for team members' emotional needs.

A) A task specialist role
B) A dual role
C) A nonparticipator role
D) A socioemotional role
E) None of these

Question 62

Amber is a member of a work team at Buchanon Dance, Inc. She often attempts to help disagreeing parties reach agreement. This is an example of which socioemotional role behavior?

A) Compromise
B) Follow
C) Reduce tension
D) Harmonize
E) Summarize

Question 63

The forming stage of team development is characterized by:

A) the establishment of order and cohesion.
B) cooperation.
C) problem solving.
D) orientation.
E) conflict.

Question 64

Which of the following behaviors is consistent with the socioemotional role?

A) Reduce tension
B) Give opinions
C) Seek information
D) Summarize
E) Energize

Question 65

Which of the following is more common in large teams?

A) Member satisfaction
B) The development of subgroups
C) Agreement
D) Commitment
E) All of these

Question 66

_____ occurs when members of a team feel comfortable disagreeing and challenging one another in the interest of finding the best solution.

A) Attention to results
B) Team obligation
C) Team responsibility
D) Team cohesiveness
E) Healthy conflict

Question 67

Which of the following is the first stage of team development?

A) Forming
B) Storming
C) Norming
D) Performing
E) Reforming

Question 68

Shifting one's own opinions to maintain team harmony refers to which socio-emotional role?

A) Energizing
B) Initiating ideas
C) Encouraging
D) Following
E) Compromise

Question 69

Sally is a member of a work team at Beauty-R-Us Corporation. She often proposes new solutions to team problems. This is an example of which task specialist role?

A) Harmonize
B) Seek information
C) Initiation
D) Reduce tension
E) Compromise

Question 70

Which of these is consistent with the role of the socioemotional role?

A) Encourage
B) Follow
C) Compromise
D) All of these
E) Both encourage and follow

Question 71

Stage of development, cohesiveness, norms, and conflict resolution are all part of which component of the work team effectiveness model?

A) Work team effectiveness
B) Team processes
C) Organizational conflict
D) Team composition
E) Team characteristics

Question 72

Cross-border work teams made up of members of different nationalities whose activities span multiple countries are called:

A) self-managed teams.
B) project teams.
C) multinational teams.
D) long distance teams.
E) global teams.

Question 73

There are two types of roles that emerge in teams. They are the ____ role and the ____ role.

A) task specialist, socioeconomic
B) generalists, socioeconomic
C) task specialist, socioemotional
D) generalists, socioemotional
E) socioemotional, socioeconomic

Question 74

Michael's team has evolved to the storming stage of team development. As team leader, what should Michael be emphasizing?

A) Lots of informal interaction
B) Participation by all team members
C) Task accomplishment
D) Goal achievement
E) Disbanding team

Question 75

Jessica has just been appointed leader of a new work team in her organization. She is wondering what to do at her first meeting with the group. Which of the following would you suggest?

A) She should waste little time; get the team focused on the task.
B) She should help the team clarify roles and responsibilities.
C) She should allow time for team members to become acquainted with one another; allow for informal social interaction.
D) She should let someone else worry about this since she is the leader.
E) She should propose to disband the team.

Question 76

Which of the following teams are described as a team that uses computer technology and groupware so that geographically distant members can collaborate on projects and reach common goals?

A) Functional
B) Command
C) Virtual
D) Long distance
E) Task force

Question 77

In the context of work team effectiveness, _____ pertains to the team's ability to meet the personal needs of its members.

A) cohesiveness
B) satisfaction
C) commitment
D) leadership
E) norms

Question 78

Effective virtual team leaders use technology to build relationships through all of the following ways EXCEPT:

A) bring attention to and appreciate divers skills and opinions.
B) scrutinize electronic communication patterns.
C) use technology to enhance communication and trust.
D) ensure timely responses online.
E) manage online socialization.

Question 79

Which of the following behaviors is NOT consistent with the socioemotional role?

A) Encourage
B) Energize
C) Harmonize
D) Compromise
E) Follow

Question 80

What is the ideal size of work teams?

A) Three
B) Five
C) Twelve
D) Fifteen
E) Twenty-three