Deck 7: Training and Developing Employees

Question 1

Which of the following is NOT a method used to identify employee training needs?

A) supervisor performance reviews
B) attitude surveys
C) assessment centers
D) outplacement counseling services

Answer 1

D
Explanation: D) Supervisor performance reviews, attitude surveys, and assessment centers are commonly used tools for identifying employees' performance deficiencies and training needs. Outplacement counseling helps terminated employees find new jobs.

Question 2

Which of the following would most likely occur during the implementation stage of a training program?

A) presenting the program to a small test audience
B) designing the program content for different learners
C) conducting a needs analysis of newly hired workers
D) providing on-the-job training to the targeted group of employees

Answer 2

D
Explanation: D) The third step of the training and development process involves implementing the program through methods such as on-the-job or online training. In some cases, the program is presented to test audiences prior to implementation.

Question 3

Which of the following training methods is experienced by almost all employees?

A) on-the-job training
B) apprenticeship training
C) informal learning
D) vestibule training

Answer 3

A
Explanation: A) When starting a new job, every employee gets some on-the-job training which involves learning about the job while performing the job. The most familiar on-the-job training (OJT) technique is the coaching or understudy method. Here an experienced worker or supervisor trains the employee on the job.

Question 4

Which of the following consolidates the knowledge, skills, and behaviors that an individual needs to perform a job well?

A) instructional objective
B) ranking method
C) competency model
D) work council

Question 5

Which of the following best describes the first step in a performance analysis?

A) comparing a person's performance to ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments

Question 6

A performance analysis is primarily used to assess the training needs of ________.

A) new employees
B) prospective employees
C) current employees
D) former employees

Question 7

________ provides new employees with the basic background information required to perform their jobs satisfactorily.

A) Employee recruitment
B) Employee selection
C) Employee orientation
D) Employee development

Question 8

Which of the following is NOT one of the primary purposes of employee orientation?

A) The employee should become skilled with the firm's software.
B) The employee should understand the organization in a broad sense.
C) The employee should have a clear understanding of what is expected.
D) The employee should begin the process of learning the firm's preferences.

Question 9

What is the final step in the ADDIE training process model?

A) evaluating the program's successes or failures
B) presenting the program to a small test audience
C) conducting a performance and needs analysis
D) training the targeted group of employees

Question 10

All of the following are included in a task analysis record form EXCEPT ________.

A) performance standards
B) trainable skills required
C) performance appraisals
D) human aptitudes required

Question 11

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

A) coaching
B) role playing
C) observation
D) job rotation

Question 12

In the ADDIE training process model, which of the following occurs immediately after a needs analysis has been conducted?

A) assessing the program's successes or failures
B) presenting the program to a test audience
C) designing the overall training program
D) training a targeted employee group

Question 13

Anna, an HR manager, wants to determine the training needs of a new employee in the shipping department. Which of the following would most likely help Anna?

A) needs analysis
B) task analysis
C) performance analysis
D) training analysis

Question 14

Which of the following helps focus the efforts of trainees and trainers and establishes a benchmark for evaluating a training program?

A) instructional objective
B) employee orientation
C) performance analysis
D) competency model

Question 15

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

A) orientation
B) training
C) development
D) appraisal

Question 16

Maria was recently hired as an accountant with a large marketing firm. Today is Maria's first day of work, and she will be attending an employee orientation session. Which of the following is LEAST likely to be addressed during Maria's orientation?

A) employee benefits
B) daily routine
C) safety measures
D) sales methods

Question 17

Lucas, an HR manager, has been assigned the task of creating a training and development program for his firm's employees. According to the ADDIE training process model, what is the first step that Lucas should take?

A) assess the program's successes or failures
B) design the program content
C) conduct a needs analysis
D) train the targeted group of employees

Question 18

For training to be successful and effective, a trainee must have ________.

A) experience
B) motivation
C) management skills
D) technical expertise

Question 19

________ means having a person learn a job by actually doing it.

A) Simulated learning
B) On-the-job training
C) Social learning
D) Behavior modeling

Question 20

Which of the following would perform the initial orientation in most firms?

A) HR specialist
B) mid-level manager
C) administrative assistant
D) immediate supervisor

Question 21

Which of the following allows people in one location to communicate live with people in another location?

A) videoconferencing
B) virtual reality games
C) learning portals
D) computer-based training

Question 22

Rebekah was hired soon after graduation and assigned to complete a management trainee program. She will move to various jobs each month for a 9-month period of time. Her employer is utilizing the ________ form of training.

A) job rotation
B) understudy
C) coaching
D) special assignments

Question 23

Which of the following is a managerial on-the-job training method that involves educating, instructing, and training subordinates?

A) behavior modeling
B) role playing
C) simulating
D) coaching

Question 24

Managers at Southwest Communications have decided that their employees would benefit from training. In the past, the firm has used classroom instructors to train workers. However, the firm has a tight budget and is considering the idea of using Web-based instruction to train employees. What research findings support the decision by Southwest Communications to use Web-based instruction?

A) Trainees are more satisfied with Web-based instruction than classroom instruction.
B) Web-based instruction teaches how to perform tasks better than classroom instruction.
C) Trainees are better able to control pace and content with classroom instruction.
D) Web-based instruction teaches the memory of facts better than classroom instruction.

Question 25

In which of the following settings would mobile learning be most appropriate?

A) giving a salesperson an update on inventory
B) helping an HR manager handle an angry worker
C) showing a mechanical engineer numerous schematics
D) providing a marketing manager with multiple spreadsheets

Question 26

Approximately ________ of what employees learn on the job comes from informal learning.

A) 80%
B) 60%
C) 40%
D) 20%

Question 27

Jack hopes to be promoted to head of his department next year. In the meantime, he has been assigned to spend a year as assistant to the current department head. This is an example of the ________ form of training.

A) job rotation
B) job instruction
C) coaching
D) informal learning

Question 28

According to surveys, which of the following is NOT considered a type of simulated learning?

A) virtual reality games
B) monthly job rotations
C) step-by-step animated guides
D) software with screenshots and interactive prompts

Question 29

Which of the following is a section of an employer's website that offers employees online access to training courses?

A) vestibule
B) learning portal
C) videoconference
D) virtual classroom

Question 30

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Question 31

Which of the following is NOT one of the procedures associated with behavioral modeling?

A) transfer of training
B) role playing
C) social reinforcement
D) task analysis

Question 32

________ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

A) Vestibule training
B) Apprenticeship training
C) Cubicle training
D) Job instruction training

Question 33

Pilots train on flight simulators for safety, learning efficiency, and cost savings. This is an example of ________.

A) apprenticeship training
B) on-the-job training
C) vestibule training
D) programmed learning

Question 34

Lara is a mid-level manager at a telemarketing company. She has been given the task of coaching a new employee, so Lara will most likely ________.

A) show the new employee the steps of various tasks
B) develop a change plan with the new employee
C) monitor the new employee's benefits plan
D) modify the new employee's work load

Question 35

________ allows trainees to use a computer-based system to interactively increase their knowledge and skills.

A) Computer-based training
B) Point-to-point training
C) Videoconferencing
D) Telelearning

Question 36

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.

A) assessing the skills of management trainees
B) communicating with other remote learners
C) building communities through user profiles and live video
D) learning with collaborative software on personal computers

Question 37

Bob demonstrates to trainees how to handle angry customers who call the firm's help line. Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills. Which training technique is Bob most likely using?

A) behavior modeling
B) informal learning
C) apprenticeship training
D) vestibule training

Question 38

Which of the following is an example of computer-based training?

A) participating in computerized simulations
B) conducting a computerized performance analysis
C) enrolling for a course through a learning portal
D) simultaneously communicating with global employees

Question 39

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

A) dental assistant
B) electrician
C) banker
D) chef

Question 40

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Question 41

Which of the following terms refers to delivering learning content via laptops and cell phones when needed?

A) mobile learning
B) individualized learning
C) demand driven learning
D) computer-based learning

Question 42

According to Kurt Lewin, in order for a change to occur, which stage must first occur first?

A) unfreezing
B) moving
C) refreezing
D) shifting

Question 43

According to Kurt Lewin, which of the following should occur in the moving stage of organizational change?

A) presenting a problem
B) developing new values
C) establishing new incentives
D) recognizing the need for change

Question 44

Gathering data about the organization and its operations and attitudes with an eye toward solving a particular problem, is known as ________.

A) action research
B) progressive research
C) proactive research
D) team building research

Question 45

Which of the following enables employers to schedule, deliver, and manage online training?

A) virtual classrooms
B) qualification inventories
C) transaction processing systems
D) learning management systems

Question 46

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

A) What were the results of attitude surveys distributed to the sales team?
B) What interpersonal competencies are expected of sales team members?
C) What tools are available to sales team members to help them work efficiently?
D) What methods are used for recruiting and interviewing individuals for sales positions?

Question 47

Which of the following is LEAST likely to be a goal of diversity training?

A) enhancing cross-cultural sensitivity
B) fostering harmonious working relationships
C) improving interpersonal communication skills
D) establishing relationships with outsourced workers

Question 48

Which of the following is most likely NOT measured when evaluating a training program?

A) overall organizational productivity
B) participants' reactions to the program
C) what trainees learned from the program
D) achievement of training objectives

Question 49

Any attempt to improve managerial performance by imparting knowledge, changing attitudes, or increasing skills is called ________.

A) on-the-job training
B) management by objectives
C) performance improvement programs
D) management development

Question 50

Which of the following enables management trainees to work full-time analyzing and solving problems in other departments?

A) role playing
B) action learning
C) job rotation
D) behavior modeling

Question 51

What is an alternative term for employee orientation?

A) development
B) acculturation
C) recruiting
D) onboarding

Question 52

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following undermines the argument that the drop in Samson's sales can be solved through training?

A) Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
B) The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs.
C) Samson's most experienced salesperson retired after working at the firm for more than 20 years.
D) Samson no longer requires salespeople to have medical backgrounds or science degrees.

Question 53

Marcos is a management trainee at Global Enterprises who is involved in a management development program. As part of the program, Marcos has been given a description of an organizational problem and been instructed to analyze the situation, diagnose the problem, and present his findings to a group of other trainees. Which of the following is most likely being used at Global Enterprises?

A) coaching method
B) action learning
C) case study method
D) management games

Question 54

Unlike traditional orientation programs, which topic is included in many modern orientation programs?

A) organizational charts
B) culture and values
C) personnel policies
D) health benefits

Question 55

Which training method divides trainees into six-person companies that compete with other companies in a simulated marketplace?

A) improvisation
B) management games
C) case study
D) action learning

Question 56

The basic aim of ________ is to increase the participant's insight into his or her own behavior and the behavior of others by encouraging an open expression of feelings in a trainer-guided group.

A) sensitivity training
B) action research
C) group therapy
D) coaching

Question 57

Tyrone, an HR manager, is conducting a task analysis. Tyrone is most likely ________.

A) monitoring the training needs of current employees
B) evaluating the effectiveness of training programs
C) assessing the training needs of new hires
D) planning for future training needs

Question 58

________ is a special approach to organizational change in which the employees formulate the change that's required and implement it.

A) Managerial development
B) Action research
C) Succession planning
D) Organizational development

Question 59

Eric is in a group with five other management trainees at Coca-Cola. Eric's group is competing against other management trainees at the firm in a simulated marketplace. Each group must decide how much to spend on advertising and how many products to manufacture over the next 3 years. In which of the following activities is Eric most likely participating?

A) management games
B) on-demand learning
C) vestibule training
D) action learning

Question 60

Mark Caffrey, vice president of sales at Samson Pharmaceuticals, manages a sales team of 10 employees. Members of Mark's sales force vary in experience level. Four members of the sales team have worked at Samson for less than 1 year. The other six salespeople have been with Samson anywhere from 3 to 7 years. Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year. Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

A) Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead.
C) Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.
D) Samson provides laptops to its entire sales team so each salesperson can easily locate necessary information while on sales calls.

Question 61

Which term refers to a situation where an employer fails to train adequately, and the employee subsequently harms a third party?

A) just-cause employment practices
B) negligent training liability
C) invalid hiring procedures
D) negligent hiring

Question 62

Attitude surveys, employee diaries, tests, and performance appraisals are tools for conducting a performance analysis.

Question 63

Strategic training needs analysis is most closely linked to ________.

A) organizational culture
B) employee orientation
C) succession planning
D) employee compensation

Question 64

All of the following are characteristics of in-house development centers EXCEPT ________.

A) utilizing technology to support learning
B) evaluating learning and performance
C) aligning with corporate strategic goals
D) partnering with other firms

Question 65

According to the text, what has been a key component of Macy's new-growth strategy?

A) selective hiring practices
B) customer service training
C) job rotation opportunities
D) managerial development

Question 66

Employee orientation programs range from brief, informal introductions to lengthy, formal courses.

Question 67

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

Question 68

Over the last six months, Leslie, a management trainee at Federal Express, has spent time working in the shipping, accounting, and marketing departments. Leslie is most likely engaged in ________.

A) management games
B) action learning
C) job rotation
D) role playing

Question 69

Which of the following is LEAST relevant when conducting a task analysis?

A) job descriptions
B) performance standards
C) job specifications
D) industry requirements

Question 70

A task analysis is typically conducted to identify the training needs of current employees, while a performance analysis is limited to newly hired employees.

Question 71

Which of the following should most likely be emphasized in an employee handbook?

A) Employees will not be fired without "just cause."
B) A tenure system is the basis of employment.
C) The employment relationship is "at-will."
D) Policies constitute employment contracts.

Question 72

Which of the following would be most helpful to review when conducting a performance analysis of an employee?

A) employment application
B) employee handbook
C) customer complaints
D) health claims

Question 73

Which term refers to a detailed study of a job to identify the specific skills required?

A) job analysis
B) task analysis
C) competency analysis
D) performance analysis

Question 74

What is the primary focus of a strategic training needs analysis?

A) training needed for future jobs
B) evaluation of training programs
C) training needed for current jobs
D) evaluation of strategic planning

Question 75

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

Question 76

Instructional objectives for training programs should focus on ________.

A) maximizing work hours
B) meeting budget requirements
C) motivating current employees
D) correcting performance deficiencies

Question 77

Which of the following would most likely make material presented during a training program more meaningful to trainees?

A) using familiar examples
B) providing guest speakers
C) providing short breaks
D) encouraging group work

Question 78

According to the text, which of the following is most likely the cause of a "won't-do" problem?

A) lack of managerial instruction
B) inadequate reward system
C) insufficient supplies
D) poor training

Question 79

Kate, an HR manager, is designing a training program for process engineers. Which of the following activities is Kate LEAST likely to perform at this stage?

A) setting performance objectives
B) choosing a delivery method
C) analyzing training needs
D) estimating a budget

Question 80

What are the five steps in the ADDIE training process model?

A) analyze, describe, develop, implement, enforce
B) acquire, develop, designate, improve, evaluate
C) analyze, design, develop, implement, evaluate
D) assess, design, designate, invalidate, equate