Deck 1: Organizational Behavior As a Way of Thinking and Acting

Question 1

Organizational behavior provides the ________ for managing human behavior in organizations.

A) Strategies
B) Rationale
C) Goals
D) Purpose

Answer 1

A

Question 2

Which of the following is a "What" of management function?

A) Strategic view
B) Broad perspective
C) Leadership
D) Monitoring

Answer 2

D

Question 3

Which of the following management functions involves self-knowledge and awareness of impact on others?

A) Interpersonal sensitivity
B) Communication
C) Representation
D) Monitoring

Answer 3

A

Question 4

Evaluating whether resources are tracked and allocated to areas of high need is analysis on the ________ level.

A) Individual
B) Group
C) Organizational
D) Systems

Question 5

Martha has specialized expertise in agency programs and operations. Which of the following effective management characteristics was she most likely hired for?

A) Interpersonal sensitivity
B) Technical competence
C) Action orientation
D) Strategic view

Question 6

The understanding that people are more likely to carry out decisions they helped to make is based on the research of ____________.

A) Kurt Lewin
B) Douglas McGregor
C) Frederick Taylor
D) Chester Barnard

Question 7

The ________ conducted a study addressing what public organizations need to know in order to act effectively and responsibly.

A) U.S. Office of Personnel Management
B) U.S. Office of Management & Budget
C) U.S. Office of Special Counsel
D) U.S. Department of Education

Question 8

Jason believes he should focus on the strength, resilience and vitality of his workers. He is most likely influenced by which researcher?

A) Frederick Taylor
B) Martin Seligman
C) Sigmund Freud
D) Robert Waterman E

Question 9

Which of the following is the field of organizational behavior NOT concerned with:

A) Using power and politics constructively and ethically
B) Using diversity to enhance organizational performance
C) Securing profits for shareholders
D) Creating and securing commitment to shared values

Question 10

Which of the following is an effective characteristic of the "How" of management?

A) Planning
B) Managing materials
C) Results focus
D) Coordination

Question 11

Joe is researching any external issues or trends that seem likely to affect the work unit. Which management function is he engaging in?

A) Supervision
B) Budgeting
C) Representation
D) External awareness

Question 12

Helen feels that it is possible for a trained monkey to do the jobs of her workers. Which researcher's viewpoint is she espousing?

A) Max Hawthorne
B) Chester Barnard
C) Frederick Taylor
D) Abraham Maslow
E)

Question 13

Frederick Taylor's overall purpose was to make workers more:

A) Satisfied
B) Empowered
C) Productive
D) Committed

Question 14

Which of the following is NOT an assumption that underlies the study of organizational behavior?

A) Human behavior is purposeful.
B) Human behavior is random.
C) Human behavior can be changed.
D) Human behavior can be influenced by others.

Question 15

Rensis Likert refers to managers as the __________.:

A) Focal point
B) Trend setter
C) Leader
D) Linking pin

Question 16

Theory Y characterizes assumes people are:

A) Motivated solely by money.
B) Lazy and uninvolved.
C) Inherently worthwhile.
D) Complex and difficult to understand.

Question 17

The finding that people change their behavior when they know they are being observed is known as the:

A) Hawthorne Finding
B) Hawthorne Effect
C) Hawthorne Works
D) Hawthorne Results

Question 18

Sarah is trying to evaluate whether her supervisors are managing their units in a manner that supports employee development and performance. Which of the following levels of analysis is she engaging in??

A) Individual
B) Group
C) Organizational
D) Systems

Question 19

Which of the following questions should you ask when analyzing individual employee behavior in public organizations?

A) Do employees feel like part of a team?
B) Do workers understand the underlying values of the mission of the unit?
C) Are the appropriate equipment, technology, and supplies available?
D) Is the unit is receiving adequate funding and central agency support?

Question 20

Which of the following management functions involves presenting, explaining, selling, and defending the work unit's activities to the supervisor in the agency and to persons and groups outside of the agency?

A) Coordination
B) Representation
C) Leadership
D) Monitoring

Question 21

True or False. One assumption that guides the exploration of organizational behavior in the public sector is that public service is about serving others.

Question 22

True or False. The psychological theories of Sigmund Freud are useful when looking at adults in organizational settings.

Question 23

Briefly describe the assumptions underlying organizational behavior. How might these assumptions influence our understanding of organizational behavior in the public sector?

Question 24

True or False. The management of organizational behavior in the public sector does not concern governance in the public interest.

Question 25

True or False. Organizational behavior is concerned with how people act, their motivations, and how they interact with others.

Question 26

True or False. Positive organizational scholarship focuses on what is wrong with people and their deficiencies,

Question 27

True or False. In order for executives at the top levels of government to be successful, they must have the ability to work with and through people.

Question 28

True or False.
To be effective, public administrators and nonprofit managers
must lead and motivate others only within their organizations.

Question 29

Discuss the evolution of research and understanding about human behavior in an organizational context. Be sure to identify the factors that led to changes in understanding organizational behavior.

Question 30

True or False. The importance of human cooperation in organizations was emphasized in the Hawthorn study's definition of a formal organization.

Question 31

True or False. Frederick Taylor was greatly concerned with employee motivation.

Question 32

Define the different levels of analysis in organizational behavior. What questions should be asked for each level? How should the analysis be conducted?

Question 33

True or False. Organizational behavior can tell a manager what type of computer system will be most effective.

Question 34

Discuss how organizational behavior is defined in the public sector. Does this differ from organizational behavior outside of the public sector? Why or why not?

Question 35

Identify the skills that are critical to managerial success in government. Pick five skills to discuss in detail. Why did you choose these skills? What makes them important?