Deck 9: Communicating Effectively With Others

Question 1

Sandeep acknowledges cultural differences but trivializes them, believing that human similarities far outweigh any differences. Which of the following types of thinking does he have?

A) Ethnocentric
B) Geocentric
C) Ethnorelative
D) Polycentric

Answer 1

A

Question 2

Which of the following statements is the best example of supportive communication?

A) You have been late to work three days this week.
B) You have really messed up this time.
C) You have been disappointing me with your lack of productivity.
D) Your lateness is disrespectful to me and your coworkers.

Answer 2

A

Question 3

A helping relationship where one hires a management consultant is known as:

A) Informal
B) Semi-formal
C) Formal
D) None of the above

Answer 3

C

Question 4

In the classic formulation of communication, communication is successful when the ________ understands what the ________ intended

A) Sender; receiver
B) Receiver; sender
C) Listener; speaker
D) Speaker; listener

Question 5

According to your textbook, people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.

A) 500; 150
B) 150; 500
C) 450; 200
D) 200; 450

Question 6

Variations in our tone of voice or in its pitch, expression, or rate of speed is known as:

A) Paralinguistics
B) Occulesics
C) Linguistics
D) Kinesics

Question 7

Which of the following is NOT one of the "six C's" developed for effective managerial writing?

A) Courtesy
B) Clearness
C) Confidence
D) Correctness

Question 8

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

A) People are faced with multiple goals
B) Relationships are tenuous
C) Front-line positions are threatened
D) Conditions are likely to change

Question 9

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

A) Misunderstanding
B) Distortion
C) Misrepresentation
D) None of the above

Question 10

________ behavior occurs when a person feels or anticipates some sort of threat.

A) Stereotyping
B) Offensive
C) Threatening
D) Defensive

Question 11

Personal space is also known as:

A) Tactiles
B) Occulescis
C) Proxemics
D) Kinesics

Question 12

People from North America and Europe tend to ________ eye contact when speaking with others, whereas people from Asia ________ eye contact.

A) Encourage; discourage
B) Maintain; avoid
C) Encourage; discourage
D) Avoid; maintain

Question 13

Which of the following is a NOT a characteristic of supportive communication?

A) Validating, not demeaning
B) Descriptive, not evaluative
C) General, not specific
D) Conjunctive, not disjunctive

Question 14

Which of the following types of messages might provoke defensiveness on the part of recipients?

A) Hidden agendas
B) Non-judging
C) Encouraging
D) Personal

Question 15

Which of the following is a potential pitfall of self-disclosure?

A) Efforts might be seen as inappropriate
B) Efforts might be seen as manipulative
C) People might react defensively
D) All of the above

Question 16

Brenda often tries to make herself look good by making others look bad. This type of communication is known as:

A) One-upmanship
B) Falsehoods
C) Put-downs
D) Defensive

Question 17

True or False. People view the world through different lenses shaped by our accumulated perceptions, attitudes, beliefs, and interpretations.

Question 18

________ statements clearly relate to what was said previously and move the conversation forward.

A) Disjunctive
B) Injunctive
C) Adjunctive
D) Conjunctive

Question 19

According to your textbook, out of the time people spend on communication, about ________ of that time is spent on sending messages and about ________ is spent on receiving messages.

A) 40%; 60%
B) 50%; 50%
C) 60%; 40%
D) 70%; 30%

Question 20

Which of the following is a principle of effective listening?

A) Resist distractions
B) Wait before responding
C) Seek important themes
D) All of the above

Question 21

True or False. Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Question 22

Discuss the components of supportive communication. Provide examples to support your discussion.

Question 23

True or False. Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Question 24

True or False. According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.

Question 25

True or False. Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.

Question 26

Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.

Question 27

True or False. Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Question 28

Discuss some of the key issues to keep in mind when exploring the communication process. What are some potential pitfalls?

Question 29

Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.

Question 30

True or False. With written communication, the emotional state of the receiver may affect the communication.

Question 31

Provide three examples of communication failures, listing what the manager might say, what they really meant and what their employee heard. What are the potential consequences for each of your examples of miscommunication?

Question 32

True or False. In some cases, some degree of ambiguity might be necessary because of the particular circumstances of the communicator.

Question 33

True or False. The greater the discrepancy in clout between the influencer and the target, the greater the likelihood that hard tactics will be used.

Question 34

True or False. Those from the Middle East seem less comfortable touching others than do the English.