Deck 1: Managing in Turbulent Times

Question 1

Deliberately structured, in the definition of an organization, means being made up of two or more people and designed to achieve some outcomes.

Answer 1

False

Question 2

A social entity that is goal directed and deliberately structured is called an organization.

Answer 2

True

Question 3

The use of influence to motivate employees to achieve the organization's goals refers to leading.

Answer 3

True

Question 4

Though the degree of each skill necessary at different levels of an organization may vary, to perform effectively, all managers must possess conceptual, human, and technical skills.

Question 5

Noted management theorist Peter Drucker stated that the job of managers is to give direction to their organizations, provide leadership, and decide how to use organizational resources to accomplish goals.

Question 6

Controlling defines where the organization wants to be in the future and how to get there.

Question 7

Using influence to motivate employees describes the management function of leading.

Question 8

The attainment of organizational goals through planning, organizing, leading and controlling reflects the essence of the management process.

Question 9

Getting things done through people and other resources and providing leadership and direction are what managers do.

Question 10

Organizing is the use of influence to motivate employees to achieve organizational goals.

Question 11

Controlling involves monitoring employee's activities and taking corrective action as necessary.

Question 12

Efficiency can be calculated as the amount of resources used to produce a product or service.

Question 13

Leading is the use of influence to motivate employees to achieve organizational goals.

Question 14

In the new world of work, managers need a new approach that relies less on command and control and more on communication and coordination.

Question 15

Efficiency refers to the degree to which the organization achieves a stated objective.

Question 16

Organizing means creating a shared culture and values.

Question 17

Early twentieth-century management scholar Mary Parker Follett defined management as "the art of getting things done through people."

Question 18

How an organization goes about accomplishing a plan is a key part of the management function of controlling.

Question 19

After Hurricane Katrina, Mississippi Power faced a situation that was twice as bad as any of its worst-case scenarios.

Question 20

Organizing means defining goals for future organizational performance and deciding on the tasks and resources needed to attain them.

Question 21

A general manager is responsible for a self-contained division.

Question 22

In the spokesperson role, a manager forwards information to other organization members.

Question 23

Manager least enjoy activities such as controlling subordinates and managing time pressures.

Question 24

Middle managers are responsible for setting organizational goals, defining strategies for achieving them, and making decisions that affect the entire organization.

Question 25

The individual performer is a generalist and coordinates a broad range of activities.

Question 26

Staff managers are responsible for the manufacturing and marketing departments that make or sell the products or services.

Question 27

Manager's Shoptalk in Chapter 1 asks you to consider issues such as the increased workload and the challenge of supervising former peers to help you decide if you really want to become a manager.

Question 28

The informational roles that managers perform include monitor, disseminator, and spokesperson.

Question 29

The interpersonal roles performed by managers include figurehead, leader, and liaison.

Question 30

Technical skills are utilized in the understanding and proficiency of general tasks.

Question 31

Human skills are the manager's ability to work with and through other people and to work effectively as a group member.

Question 32

Managers most enjoy activities such as leading others, networking, and leading innovation.

Question 33

Often with staff managers assisting them in these decisions, first line managers are the managers who have the responsibility for making the significant strategic policy decisions.

Question 34

As a manager, Juan is generally concerned with the near future and is expected to establish good relationships with peers around the organization, encourage teamwork, and resolve conflicts. Juan can be described as a middle manager.

Question 35

The manager is a specialist and a "doer."

Question 36

Only the top managers in organizations need conceptual skills since it involves planning.

Question 37

In the disseminator role, a manager forwards information to other organization members.

Question 38

Given the significantly reduced importance of the middle manager's jobs in today's workplace, these levels have been eliminated in organizations.

Question 39

Technical skills are most important at lower organizational levels while human skills become more important as managers move up the organizational hierarchy.

Question 40

Antonio is head of the advertising department at Terrific Tortillas, Inc. He can be described as a general manager.

Question 41

The new workplace is organized around networks rather than rigid hierarchies, and work is often virtual.

Question 42

One of the important ideas in the text's definition of management is

A) the management functions of planning, organizing, leading, and controlling.
B) the attainment of societal goals.
C) effectiveness is more important than efficiency.
D) management is unique to for-profit organizations.
E) efficiency is more important than effectiveness.

Question 43

In the new workplace, empowered employees are expected to seize opportunities and solve problems as they emerge.

Question 44

The manager performs ceremonial and symbolic duties in the figurehead role.

Question 45

Because of changes in technology, globalization, and diversity, organizations are learning to value stability and efficiency over change and speed.

Question 46

After Hurricane Katrina hit, Mississippi Power was able to restore power to customers in

A) 13 weeks
B) 12 days
C) 2 weeks
D) 3 days
E) 20 days

Question 47

When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) dreaming.

Question 48

Not-for-profit organizations, such as The Red Cross and the Girl Scouts, represent a major application of management talent.

Question 49

Nearly half of the respondents, according to the survey on trends and future development in small business, saw inadequate management skills as a threat to their companies, as compared to less than 25 percent in larger companies.

Question 50

The disturbance handler role involves the initiation of change, thinking about the future and how to get there.

Question 51

The monitor role involves the initiation of change.

Question 52

The nature of management is to cope with _________ and far-reaching challenges.

A) simple
B) planned
C) diverse
D) organized
E) controlled

Question 53

Selecting goals and ways to attain them refers to

A) controlling.
B) planning.
C) organizing.
D) staffing.
E) leading.

Question 54

According to research, managers in not-for-profit organizations should place less emphasis on the roles of spokesperson, leader, and resource allocator.

Question 55

Organizations are increasing shifting significant chunks of what were once considered core functions to outsiders via outsourcing, joint ventures, and other complex alliances.

Question 56

__________ is not a function of management.

A) Plan
B) Control
C) Organize
D) Lead
E) Performance

Question 57

We might expect managers in nonprofit organizations to place more emphasis on the roles of spokesperson, leader, and resource allocator.

Question 58

Being visible and putting people before business are among the important leadership skills during crisis management.

Question 59

The most striking change affecting organizations and management is technology.

Question 60

The primary characteristic of the new workplace is that it is centered around atoms rather than bits.

Question 61

Monitoring activities and making corrections refer to

A) organizing.
B) planning.
C) leading.
D) staffing.
E) controlling.

Question 62

Raul Rodriguez is the President of WV Railroad. His organization faces issues related to the environment, government regulation, and competition. He will need to rely primarily on his

A) conceptual skills.
B) technical skills.
C) human skills.
D) controlling skills.
E) interpersonal skills.

Question 63

Tonya Price, President of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of

A) bribery.
B) organizing.
C) technical skills.
D) leading.
E) controlling.

Question 64

A manager's __________ skill is demonstrated in the way a manager relates to other people.

A) conceptual
B) human
C) technical
D) leading
E) controlling

Question 65

For a widget manufacturing company, worker-hours per widget is a measure of

A) organizational effectiveness.
B) organizational performance.
C) organizational efficiency.
D) organizational structure.
E) none of these.

Question 66

Conceptual, human, and technical skills are important to which managerial level?

A) Top managers
B) Middle managers
C) First-line managers
D) Non managers
E) All of these

Question 67

Which of these skills is the cognitive ability to see the organization as a whole and the relationship among its parts?

A) Human
B) Resource allocation
C) Conceptual
D) Negotiation
E) Technical

Question 68

Which of these can best describe organizing?

A) Assigning responsibility for task accomplishment.
B) Using influence to motivate employees.
C) Monitoring activities and making corrections.
D) Selecting goals and ways to attain them.
E) None of these.

Question 69

________ refers to the amount of resources used to achieve an organization's goal.

A) Effectiveness
B) Synergy
C) Performance
D) Efficiency
E) Management

Question 70

__________ is the use of influence to motivate employees to achieve organizational goals.

A) Leading
B) Controlling
C) Organizing
D) Planning
E) Staffing

Question 71

__________ skill is the manager's ability to work with and through other people and to work effectively as a group member.

A) Human
B) Conceptual
C) Technical
D) Intellectual
E) Planning

Question 72

Which of the following skills are most important at the top management level?

A) Conceptual skills
B) Human skills
C) Technical skills
D) Project skills
E) All of these

Question 73

When Jared Andersen of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the function of

A) controlling.
B) human relations skills.
C) leading.
D) organizing.
E) resourcing.

Question 74

A social entity that is goal directed and deliberately structured is referred to as a(n)

A) organization.
B) management.
C) employee.
D) student.
E) task.

Question 75

Basket Makers uses phone surveys of customers to gather information about service and quality. This is an example of the management function of

A) planning.
B) technical skills.
C) organizing.
D) controlling.
E) conceptual skills.

Question 76

Using influence to motivate employees describes which of these functions?

A) Controlling
B) Planning
C) Leading
D) Monitoring
E) Organizing

Question 77

When Fred measures his employees' performance and compares their performance against the goals he set for them, he is performing which of these functions?

A) Staffing
B) Leading
C) Organizing
D) Controlling
E) Planning

Question 78

The degree to which an organization achieves a stated goal refers to

A) effectiveness.
B) synergy.
C) conceptual skill.
D) efficiency.
E) human skill.

Question 79

How an organization goes about accomplishing a plan is a key part of the management function of

A) planning.
B) organizing.
C) leading.
D) controlling.
E) motivating.

Question 80

Which of these is the management function concerned with monitoring employees' activities, keeping the organization on track toward its goals, and making corrections as needed?

A) Planning
B) Resource allocation
C) Controlling
D) Organizing
E) Efficiency