Deck 12: Human Resource Management

Question 1

Telecommuting means using computers and telephones at the office.

Answer 1

False

Question 2

Discrimination in employment on the basis of race or religion is prohibited by the Civil Rights Act of 1964.

Answer 2

True

Question 3

Human resource management is a matching process, integrating the federal laws with employee skills.

Answer 3

False

Question 4

The Civil Rights Act of 1964 created the Equal Employment Opportunity Commission.

Question 5

The first three steps involved in attracting an effective work force are HR planning, choosing recruiting sources, and selecting the candidate.

Question 6

Employability and personal responsibility are part of the old social contract between employees and employers.

Question 7

Vocational Rehabilitation Act provides for possible compensatory and punitive damages plus traditional back pay for cases of intentional discrimination.

Question 8

Standard training programs and routine jobs are part of the old social contract between employees and employers.

Question 9

A policy requiring employers to take positive steps to guarantee equal opportunities for people within protected groups is known as affirmative action.

Question 10

Affirmative action requires that an employer take positive steps to guarantee promotion from within.

Question 11

Challenging assignments and creative development opportunities are part of the new social contract between employees and employers.

Question 12

Human resource management is the set of activities that are undertaken to attract, develop and maintain an effective work force.

Question 13

Human resources information system is an integrated computer system designed to provide data and information used in HR planning and decision making.

Question 14

Personal capital refers to the economic value of the knowledge, experience, skills, and capabilities of employees.

Question 15

Contingent workers are people who work for an organization, but not on a permanent or full-time basis.

Question 16

Having proper personnel issues becomes irrelevant if you have a good idea or the right management trend, such as quality circles or TQM.

Question 17

Employability and personal responsibility are part of the new social contract between employees and employers.

Question 18

The three primary goals of HRM is to attract an effective workforce, to maintain an effective workforce, and do develop an effective workforce.

Question 19

Given the cyclical nature of industries, career paths in the 21ˢᵗ century will be an identical scenario of the 20ᵗʰ century.

Question 20

Prohibition of discrimination of qualified individuals by employers on the basis of disability and the requirement "reasonable accommodations" be provided are enforced by the Americans with Disabilities Act of 1990.

Question 21

One approach to promotion from within is job posting.

Question 22

A corporate university is an in-house training and education facility that offers broad-based learning opportunities for employees.

Question 23

One of the fastest-growing approaches to recruiting today is the use of the Internet.

Question 24

Validity is the relationship between an applicant's score on a selection device and his or her future job performance.

Question 25

According to Unlocking Innovative Solutions Through TECHNOLOGY in Chapter 12, TopCoder uses on-line contests to develop existing employees.

Question 26

On-the-job training is a type of training in which an experienced employee "adopts"a new employee to teach him or her how to perform job duties.

Question 27

Assessment centers are normally located in a firm's accounting department and have the responsibility of assessing other departments for the costs involved with human resource management.

Question 28

Orientation tests may include intelligence tests, aptitude and ability test, and personality inventories.

Question 29

On-the-job training is an in-house training and education facility that offers broad-based learning opportunities for employees.

Question 30

An interview is a one-way communication channel that allows the organization to obtain information about the applicant.

Question 31

According to MANAGER'S SHOPTALK in Chapter 12, one interview expert recommends that the interviewer state all the questions right at the beginning of the interview and then sit back and listen.

Question 32

Job design is a systematic process of gathering and interpreting information about the essential duties.

Question 33

New employees are introduced to the organization's standards, goals, values, and culture in orientation training.

Question 34

With the matching model, human resource specialists exploit the newly hired employees.

Question 35

Workforce optimization involves implementing strategies to put the right people in the right jobs, make the best use of employee talent and skills, and develop human capital for the future.

Question 36

To obtain an accurate performance rating, managers must acknowledge that jobs are multidimensional and job performances may be multidimensional as well.

Question 37

Orientation is the process of determining the skills, abilities, and other attributes a person needs to perform a particular job.

Question 38

Validity is the relationship between an applicant's score on a selection device and his or her future job performance.

Question 39

Recruiting activities can be divided into (1) internal recruiting including "promote from within" policies, and (2) external recruiting including the use of headhunters.

Question 40

An employment test is a written test designed to measure a particular attribute such as intelligence or aptitude.

Question 41

Today, more than ever, strategic decisions are related to human resource considerations. Which of the following refers to the economic value of the knowledge, experience, skills, and capabilities of employees?

A) Human capital
B) Economic capital
C) Contingency assets
D) Capital assets
E) Economic assets

Question 42

Pay-for-performance is incentive pay that ties at least part of compensation to employee effort and performance.

Question 43

Buffy's Builders (BB) is planning to automate its manufacturing facility by investing in a computer-aided manufacturing system. This strategic decision by BB will impact

A) how BB recruits potential employees.
B) the supply for employees at BB.
C) how BB automates employees.
D) the technology acceptance by management.
E) only the supply for employees at BB and how BB automates employees.

Question 44

__________ created the Equal Employment Opportunity Commission.

A) Americans with Disabilities Act
B) Civil Rights Act
C) Equal Pay Act
D) Vocational Rehabilitation Act
E) Immigration Reform and Control Act

Question 45

BARS is a rating technique that relates an employee's performance to specific job-related incidents.

Question 46

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.

Question 47

The value of an exit interview is to provide an excellent and inexpensive tool for learning about pockets of dissatisfaction within the organization and hence for reducing future turnover.

Question 48

The __________ prohibits discrimination based on physical or mental disability.

A) Civil Rights Act
B) Immigration Reform and Control Act
C) Vocational Rehabilitation Act
D) Age Discrimination in Employment Act
E) Vietnam-Era Veterans Readjustment Act

Question 49

The halo effect is a type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones.

Question 50

Competency-based pay systems are also called skill-based pay systems.

Question 51

__________ restricts mandatory retirement.

A) The Americans with Disabilities Act
B) The Immigration Reform and Control Act
C) The Vocational Rehabilitation Act
D) The Age Discrimination in Employment Act
E) The Vietnam-Era Veterans Readjustment Act

Question 52

Job evaluation is the process of determining the value of jobs within an organization through an examination of job content.

Question 53

The idea of expanding across geographical, technical, and cultural boundaries to help the organization achieve its goals, refers to

A) an information rich economy.
B) building human capital.
C) globalization.
D) economic strategy.
E) global economy.

Question 54

Which Health/Safety law requires continued health insurance coverage (paid by employee) following termination?

A) Consolidated Omnibus Budget Reconciliation Act
B) Health Maintenance Organization Act
C) Occupational Safety and Health Act
D) Family and Medical Leave Act
E) None of these

Question 55

The __________ prohibits discrimination against qualified individuals by employers for a demand of "reasonable accommodation."

A) Civil Rights Act
B) American with Disabilities Act
C) Vocational Rehabilitation Act
D) Family and Medical Leave Act
E) Equal Pay Act

Question 56

The goals of human resource management include all of these EXCEPT

A) attracting an effective work force.
B) developing an effective work force.
C) maintaining an effective work force.
D) turning over an effective workforce.
E) both attracting an effective work force and maintaining an effective work force.

Question 57

BARS stand for Behaviorally Administered Rating Scale and is used to measure performance evaluation errors.

Question 58

Family and Medical Leave Act require employers to provide up to __________ weeks unpaid leave for childbirth, adoption, or family emergencies.

A) 8
B) 12
C) 16
D) 24
E) 52

Question 59

The halo effect is a type of rating error that occurs when an employee receives the same rating on all dimensions regardless of his or her performance on individual ones.

Question 60

The strategic approach to human resource management recognizes key elements. Which of the following is NOT an ingredient in successful human resource management?

A) All managers are human resource managers.
B) Employees are viewed as assets.
C) Human resource management is a matching process.
D) Only top-line managers are predominantly human resource managers.
E) All of these are examples of key ingredients in human resource management.

Question 61

Serene has been given the assignment of determining how many new tellers her bank will need to hire over the next five years. Which of the following questions is irrelevant to her task?

A) How many tellers are expected to retire over the next five years?
B) What new technologies (e.g., automated teller machines) will be introduced over the next five years?
C) How many new branches does the bank expect to open over the next five years?
D) All of these are relevant
E) All of these are irrelevant

Question 62

Luke, who works in the human resource department, is interested in gathering data on the projected number of resignations and retirements over the next ten years. He is most likely performing which of the following activities?

A) Choosing a recruiting source
B) Selecting an employment candidate
C) Human resource planning
D) Welcoming new employees
E) Downsizing

Question 63

Gretchen was denied a promotion to partner in her accounting firm because of her gender. Gretchen is a victim of

A) discrimination.
B) affirmative action.
C) equal employment opportunity.
D) employment-at-will.
E) termination-at-will.

Question 64

Pryor, Inc. requires that all managers undergo gender sensitivity training with the intent of eliminating gender stereotypes in the organization. This is an example of

A) equal employment opportunity.
B) affirmative action.
C) cultural bias.
D) employment-at-will.
E) sexual harassment.

Question 65

From the employer's viewpoint, which of these is part of new social contract?

A) Standard training programs
B) Limited information
C) Incentive compensation
D) Routine jobs

Question 66

__________ generates higher employee commitment, development, and satisfaction than does __________.

A) External recruiting, internal recruiting
B) External selection, internal selection
C) Internal recruiting, external recruiting
D) Internal recruiting, internal selection
E) Downsizing, monetary rewards

Question 67

Which is the second step in attracting individuals who show signs of becoming valued, productive, and satisfied employees?

A) Selecting the candidate
B) Choosing recruiting procedures
C) Applying the matching model
D) Human resource planning
E) Initiating change

Question 68

Which of these is a policy requiring employers to be proactive in being certain that equal opportunity exists for all within their organization?

A) Equal employment opportunity
B) Discrimination
C) Reverse discrimination
D) Affirmative action
E) Employment-at-will

Question 69

All of the following is a question relevant to human resource planning EXCEPT

A) "What is the current turnover rate?"
B) "What is the volume of business expected to be over the next five years?"
C) "What was the volume of business over the past five years?
D) "How will new technology affect the organization?"
E) All of these are relevant questions for human resource planning.

Question 70

Which of these is the first step in attracting an effective work force?

A) Selecting the candidate
B) Choosing recruiting sources
C) Applying the matching model
D) Human resource planning
E) Initiating change

Question 71

The hiring of applicants based on criteria that are not job-related is called

A) affirmative action.
B) equal employment opportunity.
C) discrimination.
D) reverse discrimination.
E) employment-at-will.

Question 72

In the new workplace, __________ are people who work for an organization, but not on a permanent or full-time basis.

A) upper-level employees
B) direct-related workers
C) temporary employees
D) contingent workers
E) low-level employees

Question 73

Which of these is part of new social contract for employees?

A) Job security
B) A cog in the machine
C) Knowing
D) Employability, personal responsibility
E) Routine jobs

Question 74

The forecasting of human resource needs and the projected matching of individuals with expected job vacancies is referred to as human resource

A) development.
B) organizing.
C) planning.
D) selection.
E) downsizing.

Question 75

In utilizing the matching model of employee selection, the organization offers __________ and the employee offers __________.

A) contributions, inducements
B) inducements, contributions
C) contributions, pay and benefits
D) ability, training
E) skills, rewards

Question 76

Which of these is defined as activities or practices that define the characteristics of applicants to whom selection procedures are ultimately applied?

A) Selection
B) Recruiting
C) Training
D) Developing
E) Planning

Question 77

In the new workplace, __________ means that people live and work in countries far away from the organization's physical location.

A) contingent workers
B) telecommuting
C) extreme telecommuting
D) downsizing
E) rightsizing

Question 78

Cavalier Company uses internal recruiting whenever possible. This practice

A) costs more than external recruiting.
B) decreases employee satisfaction.
C) generates increased employee commitment.
D) demotivates existing employee given limited socializing opportunities.
E) gives employees an upper hand in negotiations.

Question 79

An example of __________ is when current employees are given preference when a position opens in their organization.

A) discrimination
B) internal recruiting
C) nepotism
D) external recruiting
E) cannibalizing

Question 80

__________ means using computers and telecommunications equipment to do work without going to an office.

A) Telecommuting
B) Social Loafing
C) New social contract
D) Outsourcing
E) Realistic Job Preview