Deck 13: Meeting the Challenge of Diversity

Question 1

Hiring people from different geographic regions of the country but of same nationality refers to workforce diversity.

Answer 1

False

Question 2

Affirmative action does more harm than good or delivers less value than intended, given the "stigma of incompetence" associated with affirmative action hires.

Answer 2

True

Question 3

The glass ceiling is an invisible barrier that separates women and minorities from advancement to important lateral movement within the organization.

Answer 3

False

Question 4

A culture that accepts only one way of doing things and one set of values and beliefs, produced by ethnocentrism, is known as monoculture.

Question 5

Primary dimension of diversity can be acquired or changed throughout one's lifetime.

Question 6

According to MANAGER'S SHOPTALK in Chapter 13, Americans tend to be indecisive.

Question 7

Age, race, and ethnicity are included in the primary dimension of diversity.

Question 8

The one-best-way approach leads to a mind-set that views differences as efficient and functional.

Question 9

Pluralism means an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

Question 10

Most managers, from any ethnic background, are ill prepared to handle multicultural differences.

Question 11

Primary dimension of diversity such as work style, communication style, and educational or skill level are particularly relevant in the organizational setting.

Question 12

Most organizations make conscious effort to shift from pluralism perspective to one of monoculture.

Question 13

Secondary dimension of diversity includes geographic location and religious beliefs.

Question 14

The belief that your group and subculture is not as good as other groups and subcultures is ethnocentrism.

Question 15

By 2050, 50 percent of the entrants into the workforce will likely be women.

Question 16

The Department of Labor estimates that by the year 2008, women and minorities will make up 70 percent of new entrants to the workforce.

Question 17

The genuine efforts to accept and manage diverse people in North America are a phenomenon of the 1970s.

Question 18

Today's corporate cultures, for the most part, reflect the minority model of doing business.

Question 19

According to MANAGER'S SHOPTALK in Chapter 13, Americans pay close attention to appearance.

Question 20

Ethnorelativism is the belief that ethics are not absolute but instead need to be evaluated relative to the situation.

Question 21

Secondary dimensions of diversity include

A) income.
B) geographic location.
C) education.
D) family status.
E) all of these.

Question 22

A good way to revitalize the recruiting process is for the company to examine employee demographics, the composition of the labor pool in the area, and the composition of the customer base.

Question 23

Multicultural teams are made up of members from diverse national, racial, ethnic, and cultural backgrounds.

Question 24

A sponsor is a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career.

Question 25

An important role at higher levels of organizations, leading to the glass ceiling and glass walls, is played by compatibility in thought and behavior.

Question 26

Special training, called diversity training, can help people become aware of their own biases and stereotypes, and is used by many organizations.

Question 27

All of the following are primary dimensions of diversity EXCEPT

A) age.
B) sexual orientation.
C) religious beliefs.
D) physical ability.
E) all of these are primary dimensions of diversity.

Question 28

Once managers create and define a vision for a diverse workplace, they can analyze and assess the current culture and systems within the organization.

Question 29

Emotional intimacy in the work place has been expected to result in a disruption of the balance of power and a threat to the stability of the organization.

Question 30

Recruitment, training and development, performance appraisals, and promotion are all components of organizing culture with regards to management challenges for a culturally diverse workforce.

Question 31

The mentoring relationship is an excellent way to overcome the problem of a glass ceiling.

Question 32

__________ means the hiring and inclusion of people with different human qualities or who belong to various culture groups.

A) Workforce ethnocentrism
B) Workforce diversity
C) Geographic diversity
D) Geographic monoculture
E) Pluralism

Question 33

Expatriates are the employees who live and work in their own country.

Question 34

Primary dimensions of diversity include

A) income.
B) race.
C) parental status.
D) education.
E) religious beliefs.

Question 35

The three major steps in implementing a change for a program to develop a truly diverse workplace is to: (1) build corporate culture that values diversity, (2) change structures and policies to support diversity, and (3) provide diversity awareness training.

Question 36

Research indicates that women and minorities are more likely than men to develop mentoring relationships.

Question 37

In a high-context culture, people are sensitive to circumstances surrounding social relationships.

Question 38

A part of the reason for the failure of affirmative action can be attributed to the glass ceiling.

Question 39

According to Unlocking Innovative Solutions Through PEOPLE in Chapter 13, the food at Google is so good, it's rumored that Yahoo employees sneak in for a bite.

Question 40

Sexual harassment, according to the U.S. Supreme Court, does not include harassment by the same sex.

Question 41

__________ can be defined as the socio-cultural skills and attitudes used by racial minorities as they move back and forth between the dominant culture and their own ethnic or racial culture.

A) Ethnocentrism
B) Monoculture
C) Undecided
D) Biculturalism
E) Geocentrism

Question 42

According to your textbook, affirmative action has

A) been a great success.
B) been a limited success.
C) been a complete failure.
D) great promise for the future.
E) never been supported by the government.

Question 43

By the year 2008, it is estimated that __________ percent of entrants to the labor force in the U.S. will be women and people of color.

A) 15
B) 45
C) 50
D) 70
E) 85

Question 44

Van Horton's top management is exclusively made up of older white males. Van Horton's promotes from within and top management is most comfortable with individuals who are similar to them. Women and minorities at this company who wish to be promoted are likely to experience

A) cultural diversity.
B) the glass ceiling effect.
C) rapid promotion and advancement.
D) ethnorelativism.
E) all of these.

Question 45

__________ means that an organization accommodates several subcultures.

A) Monoculturalism
B) Pluralism
C) Ethnorelativism
D) Geocentricism
E) Ethnocentrism

Question 46

__________ is the belief that groups are inherently equal.

A) Ethnorealtivism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Monoculture

Question 47

Which of these reflects the belief that one's own group is superior to other groups?

A) Ethnorelativism
B) Ethnocentrism
C) Pluralism
D) Geocentricism
E) Regiocentrism

Question 48

Of all U.S. businesses, __________ percent are engaged directly in competition with companies overseas.

A) 25
B) 50
C) 70
D) 90
E) 100

Question 49

Today, the average worker is __________ than ever.

A) more likely to be married
B) younger
C) older
D) more likely to be male
E) uneducated

Question 50

All of these are secondary dimensions of diversity EXCEPT

A) family.
B) religion.
C) income.
D) education.
E) sexual orientation.

Question 51

The one-best-way approach leads to a mind-set that view difference as

A) deficiency.
B) functional.
C) efficient.
D) effective.
E) indifferent.

Question 52

Which of the following conditions is consistent with the establishment of affirmative action?

A) Economic conditions were unstable
B) The economy was stagnate
C) White males dominated the work force
D) Women were making great strides in climbing the corporate ladder
E) Minorities are taking over the corporate world

Question 53

__________ is one reason why the intended beneficiaries of affirmative action programs often disagree as to their value.

A) Lack of corporate support with hiring
B) Too many minorities for such positions
C) Stigma of incompetence associated with such hires
D) Lack of government support with enforcement
E) Lack of employees willing to take the plunge

Question 54

An ethnocentric perspective leads to

A) a monoculture.
B) diversity in the workplace.
C) pluralism.
D) ethnorelativism.
E) a global perspective.

Question 55

Secondary dimensions of diversity

A) have a greater impact than do primary dimensions.
B) are inborn.
C) can change throughout one's lifetime.
D) include such factors as gender.
E) none of these.

Question 56

__________ is an invisible barrier that separates women and minorities from top management positions.

A) The barrier to entry
B) Affirmative action
C) Equal opportunity
D) The glass ceiling
E) The glass wall

Question 57

A culture that accepts only one way of doing things and one set of values and beliefs is referred to as a(n)

A) primary culture.
B) preferred culture.
C) dominating culture.
D) monoculture.
E) pluralism.

Question 58

Women make up less than 16 percent of all Fortune 500 executives. This could be due to

A) barriers to entry.
B) affirmative action.
C) equal opportunity.
D) the glass wall.
E) the glass ceiling.

Question 59

Scrappy Metal has a very strong set of corporate values. In fact, Scrappy has been known to discourage the emergence of alternative values. Scrappy is most likely

A) a diverse organization.
B) an organization that encourages pluralism.
C) a monoculture.
D) geocentric.
E) minority-owned organization.

Question 60

Most organizations __________ shift from a monoculture perspective to one of pluralism.

A) can never
B) naturally
C) must make a conscious effort to
D) can easily
E) are against a

Question 61

When in a family both parents work, which of the following may be helpful from the company they work for?

A) Childcare
B) Flexible work schedule
C) Home-based employment
D) Maternity or paternity leaves
E) All of these

Question 62

Juan's Waffles recently held a series of focus groups to gather information on employee perceptions of women and minorities in the workplace. In particular, Juan's was interested in learning about the myths, values, and beliefs that currently exist in their organization. This is an example of

A) sensitivity training.
B) building a corporate culture that values diversity.
C) changing the current organizational design.
D) changing the current organizational structure.
E) none of these.

Question 63

__________ is/are a good way to revitalize the recruiting process.

A) Examining employee demographics
B) Examining the competitors
C) Examining the government regulations
D) Buying other firms
E) Examining the competitors and buying other firms

Question 64

The organization can __________ once a vision for a diverse workplace has been generated.

A) reap the benefits of cultural diversity
B) analyze the current culture of the organization
C) ease its efforts in this area
D) relax. It has complied with all relevant federal laws
E) all of these

Question 65

A(n) __________ is a higher ranking, senior organizational member who is committed to providing upward mobility and support to a protégé's professional career.

A) sponsor
B) mentor
C) expatriate
D) delegate
E) advisor

Question 66

The major steps involved in building a truly diverse workplace include

A) building a corporate culture that values diversity.
B) changing structures and policies so that they support diversity.
C) diversity awareness training.
D) all of these.
E) building a corporate culture that values diversity and changing structures and policies so that they support diversity.

Question 67

__________ is a basic aim of diversity awareness training.

A) Teaching people the differences between women and men
B) Helping individuals become aware of their own prejudices
C) Complying with federal employment law
D) Reinforcing stereotypes employees may hold
E) Helping individuals become aware of management's prejudices

Question 68

Candle Makers Corporation is attempting to develop a truly diverse workplace. Candle Makers' president assigned the human resources department the task of determining the demographics of the local area labor market. This is an attempt to change existing __________ within the organization.

A) cultures
B) structures and policies
C) developments
D) bureaucracies
E) training

Question 69

__________ helps people learn how to handle conflict in a constructive manner, which tends to reduce stress and negative energy in divers work teams.

A) Diversity awareness
B) Cultural difference awareness
C) Diversity training
D) Culturally soundness
E) Assortment training

Question 70

Which of the following terms implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management?

A) Balancing family priorities
B) Invisible minorities
C) Opt-out trend
D) Family commitment
E) Cost of diversity

Question 71

__________ serves as invisible barriers to important lateral movement within the organization.

A) Barriers to entry
B) Affirmative action
C) Equal opportunity
D) The glass wall
E) The glass ceiling

Question 72

A survey of Fortune 1000 companies conducted by the Center for Creative Leadership found that __________ percent of companies surveyed have formal policies against racism and sexism.

A) 35
B) 56
C) 79
D) 85
E) 91

Question 73

__________ are less likely than __________ to develop mentoring relationships.

A) Women; minorities
B) Minorities; women
C) Men; women
D) Women; men
E) Whites; minorities

Question 74

Management activities for a culturally diverse work force include

A) providing diversity training.
B) designing appropriate human resource management systems.
C) building corporate values.
D) all of these.
E) providing diversity training. and designing appropriate human resource management systems.

Question 75

In which stage of diversity awareness is an individual able to recognize validity of other ways of thinking and perceiving the world?

A) Integration
B) Adaptation
C) Acceptance
D) Minimizing of differences
E) Denial

Question 76

Organizations must find ways to eliminate the glass ceiling effect. One effective way to do this has been

A) through targeted recruitment.
B) through affirmative action.
C) to develop mentoring relationships.
D) top management speeches.
E) to hire only white males.

Question 77

Examining the organization's unwritten rules and assumptions pertaining to women and minorities is part of which of the following steps involved in building a truly diverse workplace?

A) Building a corporate culture that values diversity
B) Changing structures and policies so that they support diversity
C) Diversity awareness training
D) Changing recruitment patterns
E) All of these

Question 78

According to your textbook, only __________ Fortune 500 companies have female CEOs.

A) 8
B) 18
C) 38
D) 58
E) 108

Question 79

In which stage of diversity awareness is an individual able to perceive threat against one's comfortable worldview?

A) Denial
B) Adaptation
C) Acceptance
D) Minimizing of differences
E) Defense

Question 80

Johnston Water Works, Inc. uses a(n) __________ program to provide minorities and women with direct training and inside information on the norms and expectations of the organization.

A) sponsoring
B) mentoring
C) expatriate
D) delegate
E) advisory