Deck 13: Him Department Management

Question 1

Performance standards measure:

A) Quantity
B) Quality
C) Both a and b
D) Number of employees

Answer 1

Both a and b

Question 2

Broken lines on an organization chart indicate:

A) Line responsibility
B) Authority
C) Indirect or shared responsibility
D) Departments or positions

Answer 2

Indirect or shared responsibility

Question 3

A(n) __________ can be designed to obtain information manually about an employee's performance such as the time it takes to complete each task.

A) manual productivity report
B) computerized productivity report
C) performance improvement plan
D) employee evaluation

Answer 3

manual productivity report

Question 4

The department within the health care organization that provides guidance for employee management is the:

A) HIM department
B) Human resources department
C) Material management
D) Operations management

Question 5

In an organization chart, boxes indicate:

A) Line responsibility
B) Authority
C) Responsibility
D) Departments or positions

Question 6

The processes of ensuring that the right employees fit into the correct positions is called:

A) Job analysis
B) Job description
C) Job evaluation
D) Performance standards

Question 7

To maintain a high-quality HIM department, the supervisors and managers should:

A) Monitor employee dress code.
B) Continually evaluate the functions of the HIM department on the basis of the goals and standards set.
C) Convert to concurrent processing.
D) Never promote from within.

Question 8

The human resources department handles the following responsibilities EXCEPT:

A) maintaining personnel records
B) handling employee conduct problems
C) organizing department workflow
D) terminating employees

Question 9

The amount of work in the HIM department is determined by:

A) The CEO
B) The department director
C) Admissions
D) The number of discharges, patient type, and length of stay

Question 10

An HIM department budgets 3 full-time equivalents (FTEs) for coding. If a full-time employee usually works 40 hours a week, how many hours per week are available for coding?

A) 3 hours
B) 40 hours
C) 120 hours
D) 100 hours

Question 11

One method of monitoring the amount of work an employee performs is:

A) Reviewing the organizational chart
B) Reviewing the productivity report
C) HIM processing
D) Patient care analysis

Question 12

Managers perform __________ to look for ways to streamline tasks and functions in the HIM department.

A) workflow analysis
B) systems development life cycle
C) performance improvement plans
D) employee evaluation

Question 13

The governing body:

A) Represents the ultimate authority and responsibility within the organization
B) Meets regularly to review the business of the health care facility
C) Both a and b
D) None of the above

Question 14

An employee who works 16 to 20 hours each week, who may earn partial benefits, is considered:

A) FTE
B) PRN
C) Part time
D) LPN

Question 15

The HIM director established the following: "The HIM department delinquency percentage will not exceed 50% of AMD by July 1." This is an example of a(n):

A) Plan
B) Goal
C) Objective
D) Mission

Question 16

In addition, the director stated, the suspension procedure will be performed weekly (as approved in the bylaws). This is an example of a(n):

A) Plan
B) Goal
C) Objective
D) Mission

Question 17

All of the following administration chiefs are subordinate to the Chief Executive Officer EXCEPT the:

A) COO
B) CIO
C) CNO
D) CEO

Question 18

Policy and procedures should be updated:

A) Annually and as needed due to change
B) Only as needed due to change
C) By the CEO
D) By the nursing administrator

Question 19

Supervisors would most likely perform which of the following duties?

A) Review financial reports for the health care facility.
B) Develop a yearly budget for the health care facility.
C) Conduct subordinate employee evaluations.
D) Develop policies and procedures for various hospital departments.

Question 20

Which of the following fair employment laws prohibits discrimination based on race, color, religion, or sex?

A) Fair Labor Standards Act
B) Civil Rights Act
C) Americans with Disabilities Act
D) Age Discrimination in Employment Act

Question 21

____________ is the amount of work produced by an employee in a given time frame.

Question 22

To reach a desired goal the department must establish ______________, directions for achieving a goal.

Question 23

A ________________ involves the review of a function to determine all of the tasks or components that make up an employee's job.

Question 24

The following is a ________________ of Diamonte Hospital, an equal opportunity employer: All new hires will be drug tested.

Question 25

A(n) ______________works 32 to 40 hours each week excluding overtime, earning benefits as offered by the health care facility.

Question 26

__________ is the formal authority and decision-making structure within an organization.

Question 27

The _______________ is responsible for ensuring that the departmental policies and procedures are current.

Question 28

The purpose of the organization documented in a formal statement is known as the _______________.

Question 29

________________ are set guidelines explaining how much work an employee must complete.

Question 30

To comply with Americans with Disabilities Act stipulations, a job description must include:

A) the facility's provider number
B) the starting salary for the position
C) educational requirements for the position
D) physical requirements of the position

Question 31

Diamonte Hospital's fiscal year runs from October 1 through September 30. Which of the following months are in the third quarter?

A) January, February, March
B) April, May, June
C) July, August, September
D) October, November, December

Question 32

A formal list of the employee's responsibilities associated with his or her job is called a ________________.

Question 33

The HIM department is allowed $250 per month for supplies. At the end of the third quarter, the department has spent $3000 on supplies. This means that the HIM department is:

A) Under budget YTD by $750
B) Over budget YTD by $300
C) Exactly as it should be on budget for supplies
D) Over budget by $250

Question 34

As the new supervisor over the file area, release of information, and assembly and analysis, Sandra feels overwhelmed by the number of projects needing her attention. One way that Sandra may relieve the pressure from these projects is to _________ some of the projects to her employees.

Question 35

The HIM department is allowed $300 per month for supplies. At the end of the third quarter, the department has spent $3000 on supplies. This means that the HIM department is:

A) Under budget YTD by $300
B) Over budget YTD by $300
C) Exactly as it should be on supplies
D) Over budget by $250

Question 36

The HIM department is allowed 400 hours per week. This equals how many FTEs?

A) 4.5
B) 22.5
C) 10
D) 45

Question 37

A process that describes how to comply with a policy is a _______________.

Question 38

The _______________ is an illustration used to describe the relationship between departments, positions, and functions within an organization.

Question 39

It is the responsibility of the employer to provide a safe work environment for the employee to perform his or her job function. One way that this can be accomplished is through design of an ______________ work space.

Question 40

The budget used to manage the expenses necessary to run the department is also known as the _____ budget.

A) Capital
B) Department
C) Operational
D) None of the above

Question 41

Compare and contrast the mission statement and the vision.

Question 42

What is the difference between the human resources department and human resources within the HIM department? What kind of impact does human resources have on the HIM department and the rest of the health care facility?

Question 43

An important part of management is the supervision of the department functions and services, and the monitoring of the department's productivity. Standards must be established to monitor the functions and services. When a standard is established correctly, with the goals of the department in mind, it will promote effective HIM operations and services. Give an example standard for each of the basic HIM functions or services.

Question 44

Explain how delegating can improve a manager's effectiveness.

Question 45

List the ways supervisors can monitor employee productivity.

Question 46

Explain the employee evaluation process.

Question 47

Above and beyond the mission statement, a ________________ sets a direction for the organization for the future.

Question 48

Match the following terms with their definitions.
a. Concurrent processing
b. Retrospective processing
c. PRN
d. FTE
e. Civil Rights Act
f. Fair Labor Standards Act
g. CPT Assistant
h. Coding Clinic
1. A pool of employees used as needed when work load increases
2. A monthly newsletter published by AHA for outpatient coders
3. Set minimum wage, overtime pay, and equal pay, child labor, and record-keeping requirements for employers
4. Processing of health care records postdischarge
5. Quarterly newsletter published by AHA for inpatient coders
6. HIM functions performed on health care records during the patient's stay
7. An employee who works 32 to 40 hours per week earning full benefits
8. Ensures equal employment opportunity

Question 49

Janet is a supervisor responsible for eight coding employees. This statement represents Janet's _______________.

Question 50

The _______________ is used to explain to EHR vendors what the health care organization intends to accomplish and requires of an EHR product.

Question 51

Once standards have been established, the work performance of the employees must be monitored. What happens if the standards are not met consistently?

Question 52

What entity makes the governing and strategic decisions for any acute care facility? Who is the governing body? What are the two distinct relationships?

Question 53

What are all of the steps of the SDLC? Which step would include testing out the system? Which step would include determining what the system needs to accomplish?

Question 54

List and give examples of the important information that should be included in an advertisement for an open position in an HIM department.

Question 55

In the HIM department Judy, the physician record clerk, is responsible to Deenie, the supervisor, and Michelle, the director. This violates the ______________ principle.

Question 56

The process used to identify, investigate, design, select, and implement the information system is called the _______________.

Question 57

______________ involves analyzing the current situation, determining the goal, and strategizing to accomplish goals.

Question 58

List and briefly explain the basic functions of an HIM department.

Question 59

The ________________ is the group of processes that identify, record, and report the financial transactions that result from the facility's clinical relationship with a patient.

Question 60

Under what circumstances will a health care facility outsource an HIM function?

Question 61

Department policies and procedures contain what type of details? Name at least three.

Question 62

Why is reference material an important resource to an HIM department? What reference tools would you prefer to keep in your HIM department? Name at least three reference tools and why you would want to keep them.

Question 63

List and describe some of the equipment and supplies necessary in the HIM department. Provide at least five of each.