Deck 14: Training and Development

Question 1

The "R" in the common safety acronym RACE used to describe the employee's expected response to a fire means :

A) Red
B) Run
C) Rescue
D) Reassure

Answer 1

Rescue

Question 2

The first step in planning a training, in-service, or continuing education program is:

A) Assessment of education needs
B) Audience
C) Area
D) Inventory of skills

Answer 2

Assessment of education needs

Question 3

All of the following are leadership qualities EXCEPT:

A) Delegate responsibilities
B) Encourage continuous improvement
C) Maintain a "closed door" policy
D) Lead by example

Answer 3

Maintain a "closed door" policy

Question 4

_____ are used to record the events, topics, and discussions of a meeting.

Question 5

Which of the following is used as a guide to prepare meeting minutes?

A) Employee evaluations
B) Meeting agenda
C) Job description
D) Memorandum

Question 6

In an organization-wide orientation, the new employee is introduced to all of the following EXCEPT:

A) Organization mission statement
B) Infection control
C) Confidentiality/HIPAA
D) Specific job responsibilities

Question 7

All of the following would be found in a meeting agenda EXCEPT:

A) Minutes from the previous meeting
B) New business
C) Old business
D) Employee evaluations

Question 8

Which of the following organization orientation topics might NOT be presented by an HIM employee?

A) Safety
B) Infection control
C) Marketing strategies
D) Confidentiality

Question 9

All of the following are information that can be found in the employee handbook EXCEPT:

A) How many employees will be in the employee's department
B) Facility dress code
C) Attendance policy
D) Recognized holidays

Question 10

________ may be required after attaining a position, credential, or degree to keep those persons knowledgeable in core content areas.

Question 11

An ______ is used to organize the topics to be discussed during a meeting.

Question 12

The HIM department communicates routinely with physicians regarding everything EXCEPT:

A) Record completion
B) Documentation of health information
C) Release of information
D) The physician's weekend plans

Question 13

What type of training provides continuing education for current employees, mandated by some accreditation agencies?

A) orientation
B) inservice
C) routine
D) quality

Question 14

In which of the following ways is the Health Information Management Department orientation different from the organization-wide orientation?

A) The organization-wide orientation focuses on specific job responsibilities
B) The department orientation focuses on specific job responsibilities
C) The department orientation focuses on employee benefits
D) None of the above

Question 15

The period of time, also known as a grace period, given to a new employee to learn the job and reach the performance standards associated with that job is known as the ______.

Question 16

To make an employee familiar with his or her job and new surroundings the employee must attend:

A) Training
B) Orientation
C) In-service
D) Department meeting

Question 17

To maintain the RHIT credential, the professional must maintain _____ hours of continuing education _____.

A) 20; each year
B) 30; each year
C) 20; during a 2-year cycle
D) 30; during a 2-year cycle

Question 18

The first item on the monthly HIM department meeting agenda is:

A) Call to order
B) Review of old business
C) New business
D) Adjournment

Question 19

Because part of health care delivery is customer service, health care employees are encouraged to develop a positive customer focus by doing all of the following EXCEPT:

A) Identify customers by name.
B) Greet each customer with a smile
C) Provide assistance if there is a need.
D) Do not return patient phone calls if the employee does not have the answer to their question.

Question 20

Continuing education is critical for coding employees. Which of the following dates are critical in the education of inpatient coders?

A) January 1
B) April 1 and October 1
C) December 1
D) July 1

Question 21

Throughout employment there are new processes, changes, and important procedures that must be communicated to the employees so that they understand what is expected. Identify one in-service topic for HIM personnel and discuss the development of the topic. Remember to consider the issues associated with preparing a training program.

Question 22

Many facilities require a training session before new employees are given access to their computer systems, and TJC requires that new employees complete this training within _____ days.

Question 23

The ___________ includes a continuing education requirement as a part of the certification/registration process. To maintain your credential, you must earn continuing education credits pertinent to the HIM profession.

Question 24

Patient health information should be _________ in an appropriate method to employees on a need-to-know basis in accordance with HIPAA regulations and health care facility policy.

Question 25

HIM department employees are in constant need of continuing education. Identify specific continuing education needs for the following HIM employees: credentialed employees, coding employees, release of information.

Question 26

Melissa has been working in the HIM department as an assembly clerk for the past 6 months, but during her evaluation she asked her supervisor if she could train to become a coder. The supervisor has approved Melissa's __________.

Question 27

An excellent way to keep track of everything that must be covered with a new employee is to complete an __________.

Question 28

All HIM professionals should recognize that their __________ are accompanied by a commitment to lifelong learning.

Question 29

___________ provides documentation of the message intended for the recipient.

Question 30

The term used to describe the training to familiarize a new employee with the job is ___________.

Question 31

_______ is the education of employees in new techniques and processes within the organization, whereas _________ is training that more specifically indicates an investment by the organization into the employee with the expectation that there will be a payoff in the employee's future high performance.

Question 32

What are some topics that will be discussed during an organization-wide orientation? Name at least four.

Question 33

Match the following leadership qualities with an example of each.
a. Delegation
b. Leading by example
c. Support the staff with regular feedback
d. Remove obstacles
e. Be accessible
f. Encourage improvement
g. Develop staff
1. Behave in a manner that encourages the best in others
2. Ensure the staff has the right equipment and the appropriate workload
3. Allow others to handle duties and responsibilities
4. Praise staff for a job well done
5. Maintain an "open door" policy
6. Solicit suggestions from staff
7. Invest in staff training and career counseling

Question 34

Why is it important for HIM employees to be aware of infection control?

Question 35

Building safety and security is often included in an organization-wide orientation. Name and discuss two of the safety and security topics commonly included in a healthcare environment orientation.

Question 36

List the topics covered during the HIM department orientation.

Question 37

Members of the medical staff and other facility personnel also need to be oriented to the HIM department. Identify topics covered with the medical staff. Identify topics covered with other facility personnel.

Question 38

_________ reinforces and develops new skills and can also be used as a method of cross-training staff.

Question 39

A written/typed communication tool used to communicate or provide information to members of an organization is a ___________.

Question 40

An employee's low ________ in a particular area can help a manager assess education needs.

Question 41

What is the purpose of the clinical staff orientation? Why is a health information department orientation important for hospital employees who will not work in HIM?

Question 42

What subjects has AHIMA deemed core content for the HIM profession? Name at least five and detail how to obtain continuing education for these core content subjects.

Question 43

Although trainers do not need to know each employee individually, they do recognize that employees have different learning styles. In what ways can training sessions be formatted? Provide an example of these three training formats. Do all three training formats need to be used for the same session? Why or why not?

Question 46

Organize an agenda for HIM department meetings. Using the agenda set up a format for the minutes that must be taken during this meeting. Include a list of all materials that must be kept to document the meeting.

Question 47

Although it is important for the HIM Department Director to hold in-service and training meetings, what methods are used to determine which topics need to be presented to ensure adequate staff development?

Question 48

What are the different methods of earning AHIMA-approved continuing education credits to maintain the credential?

Question 49

Why is communication essential to an HIM department? With which stakeholders do HIM professionals need to communication regularly?

Question 50

Explain three aspects of leadership and provide an example of how they can be accomplished.

Question 51

How is development different from training?

Question 52

What qualities do successful teams have? Name at least three qualities.