Deck 5: Short Workplace Messages and Digital Media

Question 1

Jackson is sending an e-mail message about an important upcoming meeting. Which of the following represents the most effective subject line?

A) Urgent!
B) Our next staff meeting will be held on the 15th of August.
C) Please Attend Staff Meeting August 15
D) Please Read NOW

Answer 1

C

Question 2

Which of the following is not a guide word used in e-mail messages and memos?

A) TO:
B) FROM:
C) RESPONSE:
D) DATE:

Answer 2

C

Question 3

All of the following are reasons memos are used to send internal messages except

A) formality.
B) permanency.
C) speed.
D) length.

Answer 3

C

Question 4

Business e-mail users must learn that e-mail can be dangerous because messages travel long distances, are difficult to erase, and

A) can't be used to transmit official documents.
B) are informal, allowing a few spelling and punctuation mistakes.
C) may become evidence in court.
D) are challenging to type using only two fingers.

Question 5

Most e-mail messages and memos

A) have nonsensitive topics and begin directly.
B) require persuasion.
C) are indirect and begin with an explanation.
D) need not be carefully organized because they are informal.

Question 6

Which of the following situations is most appropriate for sending an e-mail message?

A) Matthew is angry with one of his colleagues and wants to let her know exactly how he feels.
B) Jane found a great political joke she wants to share with her colleagues.
C) Chris must send the monthly sales data to his department.
D) Maggie needs to vent her frustrations about working conditions to her shift supervisor.

Question 7

Which of the following is the most appropriate closing for an e-mail message or memo?

A) Please submit your report by August 1 so that the information can be presented at the seminar.
B) Please let me know if I may be of further assistance.
C) Thank you in advance for answering my questions.
D) It's been great talking with you.

Question 8

Which of the following is the best tip for replying to e-mail messages?

A) Reply to an e-mail message immediately because reading additional e-mail messages before replying might confuse you.
B) If you can't reply immediately, acknowledge receipt of the message and tell the sender when you'll be able to reply.
C) Include the sender's entire original message in the body of your reply to clarify the meaning of your response.
D) Retain the original subject line to identify a conversation thread even if the topic shifts.

Question 9

What is the current advice on the use of a greeting on business e-mail?

A) Omit greetings because they make an e-mail appear too casual.
B) Add a greeting only when forwarding an e-mail with a lengthy header.
C) Don't waste precious digital space on the nonessential keystrokes of a greeting or salutation.
D) Begin with a greeting to provide a visual cue and to show friendliness.

Question 10

Which of the following statements about communication in today's workplace is most accurate?

A) Despite the increased use of social media networks, companies are reluctant to use social media sites such as Facebook and Twitter to conduct business.
B) Individuals are using more mobile electronic devices to communicate with others.
C) Because individuals are more dispersed, messages are longer and less frequent.
D) Because of social media networks, today's communication includes more one-on-one conversations.

Question 11

Which of the following is the best advice for writing the body of an e-mail message?

A) To help the receiver act on the subject, avoid frontloading.
B) Use numbered or bulleted lists when appropriate.
C) Develop your ideas into at least three screens to demonstrate your writing ability and the seriousness of your message.
D) Do not waste space on headings and subheadings.

Question 12

Which statement about the use of e-mail in today's workplace is most accurate?

A) Most messages in today's workplace are sent by e-mail.
B) Businesses use memos more frequently than e-mail messages to communicate internally with employees.
C) Only managers and top-level business executives use e-mail to communicate with others.
D) Today's workers spend very little time writing e-mail messages.

Question 13

The final element of an e-mail message should be

A) your name and full contact information.
B) a witty phrase and your name.
C) the name of the business or organization only.
D) an attachment.

Question 14

To correctly format a hard-copy interoffice memorandum, which of the following is not a guideline you should follow?

A) Set 1-inch top and bottom margins and left and right margins of 1 to 1.25 inches.
B) Insert in bold the guide words: Date:, To:, From:, and Subject: at the left margin.
C) Provide a heading that includes the name of the company plus "Memo" or "Memorandum."
D) Justify the right margin.

Question 15

Seng must inform his staff about the new process for accessing the company's intranet from remote locations. What communication channel should Seng use to convey this information?

A) Text message
B) Memo
C) Instant message
D) Tweet

Question 16

What is the best advice when preparing a memo as an e-mail attachment?

A) Never send a memo as an e-mail attachment.
B) Leave the body of the e-mail message blank.
C) Include the date, sender's name, receiver's name, and subject line on the memo.
D) Type the entire body of the memo in the e-mail message.

Question 17

Bennett is sending an e-mail message about a change in procedure for submitting work hours. Which of the following represents the most direct opening?

A) Recently, the management staff discussed our process for submitting work hours.
B) A new procedure for submitting work hours will go into effect on April 1.
C) Are you in the mood to try something a little different?
D) We all hate when procedures change, but this change is needed.

Question 18

Which of these is the best recommendation for business communicators using e-mail?

A) Consider using e-mail to deliver bad news or to resolve arguments so that you can avoid a face-to-face conversation.
B) Add humor or tongue-in-cheek comments to lighten the tone of serious e-mail topics.
C) Type your message in all capital letters to increase your speed and efficiency.
D) Edit your text for readability and proofread for typos or unwanted auto-corrections.

Question 19

What advice should you follow when using down-editing to reply to an e-mail message?

A) Do not include a courteous opening with your reply message.
B) Avoid the use of different colors when inserting your comments.
C) Delete the sender's message header, signature, and all unnecessary parts.
D) Add a comment after every sentence in the original message.

Question 20

An e-mail message or memo usually ends with action information, dates, or deadlines; a summary of the message; or a

A) witty quotation.
B) copyright notice or confidentiality statement.
C) closing thought.
D) reference line that includes the typist's initials.

Question 21

Blogs are most similar to

A) tweets.
B) text messages.
C) journal entries.
D) instant messages.

Question 22

Which of the following statements about texting in the workplace is most accurate?

A) All companies allow employees to use texting to communicate with coworkers and customers.
B) Texting enables two or more individuals to use the Internet or an intranet to "chat" in real time by exchanging brief messages.
C) Texting is a relatively high-cost substitute for voice calls.
D) Text messaging is replacing e-mail for short internal communication.

Question 23

Tara is starting a new job that will allow her to use text messaging. What advice should she follow?

A) When she doesn't receive an immediate response from a coworker, continue to text message the coworker until he or she responds.
B) Feel free to send any kind of message to her coworkers using this medium.
C) Identify herself when texting a new contact.
D) Send texts while she is having a face-to-face conversation to demonstrate her popularity.

Question 24

Instant messaging and text messaging are advantageous for all of the following reasons except

A) guaranteed privacy.
B) low cost.
C) immediacy.
D) speed.

Question 25

Podcasts and wikis are part of the new user-centered virtual environment called

A) the Total Network.
B) Web 2.0.
C) cloud computing.
D) VPN.

Question 26

Instant messaging and texting

A) provide "presence functionality," allowing coworkers to locate each other online, which saves time tracking someone down who is out of the office.
B) are delayed; a user has time to recall sent messages if he or she decides the message should not have been delivered.
C) prevent multitasking and encourage employees to focus on one job at a time.
D) allow in-depth analysis of data, including charts and graphs, and lengthy conversation of the chosen topics.

Question 27

A wiki

A) consists of short audio and video files that deliver repetitive information and that can be downloaded and played on numerous devices.
B) is a website with journal entries on a variety of topics.
C) is a Web-based tool that uses collaborative software to allow multiple users to create, access, and modify documents.
D) is a brief message exchanged in real time using a short message service supplied by a cell phone provider or a voice over Internet protocol service.

Question 28

One advantage of a wiki is that it

A) allows documents to be error free.
B) guarantees public and employee acceptance.
C) enables companies and news organizations to broadcast information quickly to the public.
D) eliminates the problem of document version confusion.

Question 29

News professionals, educators, and corporate trainers create digital audio or video files; and receivers can download the files to a computer or a smartphone to view or hear the file contents. What are these digital audio or video files called?

A) Blogs
B) Podcasts
C) Wikis
D) Web forums

Question 30

The biggest advantage of business blogs is that they

A) have the potential to reach a vast, far-flung audience.
B) are the primary method of internal business communications.
C) provide anytime access to digital audio and video files containing corporate training, marketing, and informational messages.
D) can safeguard against hackers and rival companies.

Question 31

Which of the following statements about instant messaging in the workplace is most accurate?

A) Although companies have found instant messaging to be a valuable tool for employees to communicate with one another, they have been hesitant to use instant messaging for customer service.
B) Unlike text messaging, instant messaging is not subject to discovery in lawsuits.
C) Instant messaging allows people to share information immediately and make decisions quickly.
D) Instant messaging decreases presence functionality.

Question 32

All of the following are reasons businesses use wikis except

A) to improve the brand image of a company.
B) to generate feedback from employees before and after meetings.
C) to collect and share information to large audiences creating a database for important company information.
D) to facilitate project management.

Question 33

Why do some employers forbid employees to use instant messaging (IM) and texting?

A) Instant messaging and texting are more expensive to use than faxes or phone calls.
B) Some employers consider IM and texting distractions.
C) Delivery of instant and text messages takes longer than e-mail message delivery.
D) According to federal regulations, businesses cannot conduct business using instant or text messaging.

Question 34

Yer's company has decided to let employees use instant messaging (IM) as an internal communication tool, and she wants to make sure that she's using it professionally. What should she do?

A) Make sure she's available via IM at all times so that her colleagues can always reach her.
B) Include both professional and personal contacts on the same IM contact list for efficiency.
C) Respect her receivers by using proper grammar, spelling, and proofreading in her instant messages.
D) Create an imaginative IM name for herself such as "PrettySmart1."

Question 35

Businesses have embraced podcasts for audio and video messages because podcasts

A) do not require a live presence, yet offer a friendly human face.
B) can't replace costlier live teleconferences but can replace most business travel.
C) provide up to 1,000 views per podcast, saving money over individual presentations.
D) broadcast interactive, non-repetitive information.

Question 36

How do companies use wikis?

A) Companies share special deals and incentives in short messages of 140 characters or fewer.
B) Corporate teams respond to internal and external customers in rapid-fire posts to emergencies and other high-pressure situations.
C) Global companies share information between headquarters and satellite offices.
D) Companies post photos and biographies of their top-tier managers.

Question 37

Podcasts are used by

A) news organizations and media outlets.
B) educational institutions.
C) businesses.
D) News organizations and media outlets, educational institutions, and businesses all use podcasts to deliver information.

Question 38

Companies use blogs for all of the following reasons except

A) communicating internally with employees.
B) conducting job interviews.
C) recruiting.
D) researching target markets and products.

Question 39

Crowdsourcing is

A) the ability to send short messages consisting of 140 characters or fewer.
B) the practice of tapping into the combined knowledge of an online community to solve problems and complete assignments.
C) the use of fraudulent schemes on the Internet.
D) an e-mail response technique that includes only those parts of an e-mail message to which the receiver is responding.

Question 40

You are using the corporate blog to respond to a business emergency. Which of the following is the best recommendation?

A) Use the blog as the sole provider of emergency information to avoid muddled messages.
B) Make the blog part of your overall effort to communicate information regarding the business's emergency.
C) Soothe emotional reactions by posting information on your corporate blog, replacing all other communication channels.
D) Do not address rumors or misinformation on the blog; address factual content only.

Question 41

Which of the following is not a social networking site?

A) LinkedIn
B) Facebook
C) Twitter
D) Firefox

Question 42

Although teenagers use instant messaging (IM) frequently, corporations do not use this communication tool.

Question 43

Memos are used to convey procedures, official instructions, and reports.

Question 44

Text and instant messaging are replacing e-mail for short internal communication.

Question 45

All of the following statements about social networking are accurate except

A) the majority of Fortune 500 companies now use social networking.
B) only teenagers use social networking sites to communicate with others.
C) social networking sites are used by some companies to recruit potential employees.
D) many businesses have found that the Facebook model can be adapted to their own internal networks.

Question 46

Which of the following is the best title for a blog?

A) Read Now
B) Attention
C) Five Ways to Get Your Résumé Read
D) Résumé Information

Question 47

E-mail is appropriate for short, informal messages that request information and respond to inquiries.

Question 48

Businesses use social networking to

A) connect dispersed employees.
B) provide a forum for collaboration.
C) to solicit customer feedback when researching and developing products.
D) All answer choices demonstrate how businesses use social networks.

Question 49

Deadlines and action information should be included in the body of an e-mail message or memo.

Question 50

Memos should be organized directly by conveying the main idea first.

Question 51

When writing or responding to a blog, you should

A) correct any errors in your grammar, spelling, and mechanics.
B) vehemently and honestly disagree with a post using strong language such as Your ideas are completely unfounded. Do your research before you post your ideas!
C) include long, wordy sentences to demonstrate your writing abilities.
D) repeat ideas and sentences to add length to your response.

Question 52

Most e-mails should be organized using the indirect organizational strategy.

Question 53

Eyasu must create a corporate blog. Which of the following should he use in his blog?

A) Expressive action verbs
B) Numbers, bullets, and subheadings
C) Conversational language
D) Eyasu should use all these techniques in his blog.

Question 54

All of the following are reasons businesses use social networking except

A) to avoid legal challenges and issues.
B) to exchange ideas.
C) to share company news.
D) to connect with customers and employees.

Question 55

Which of the following statements best describes use of social networks by businesses today?

A) All companies are comfortable with using social networking for brainstorming and teamwork.
B) Companies struggle with finding the right balance between permitting access to the Web and protecting security as well as ensuring productivity.
C) Companies must run their own social networks to capitalize effectively on the benefits this medium offers.
D) Large companies create buzz and promote their brands via social networking, but social networking offers no benefit to small businesses.

Question 56

Social media messages have replaced e-mail messages within organizations and to external audiences.

Question 57

Like e-mail messages, memos can be used to communicate within an organization and with external customers, companies, and organizations.

Question 58

The opening of a blog should

A) identify a need and propose to solve the problem.
B) include a call to action.
C) provide examples, quotations and testimonials, or statistics.
D) include your name and title.

Question 59

Including a subject line in your e-mail message is optional because the message is usually short.

Question 60

Travis has asked you for some advice regarding the use of social networking in the workplace. What advice will you share?

A) Feel free to share any information on social networking sites.
B) Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships.
C) Establish boundaries, and don't share information online that you wouldn't share openly in the office.
D) Assume the content posted on a social networking site is protected.

Question 61

A wiki is a Web-based tool that employs easy-to-use software to allow multiple users collectively to create, access, and modify documents.

Question 62

Wikis promote crowdsourcing and reduce document version confusion.

Question 63

Some advantages of texting and instant messaging include immediacy and cost.

Question 64

The top digital media device being used to disseminate information today is podcasts.

Question 65

One advantage of podcasts is that they can replace costlier forms of communication technologies such as teleconferences.

Question 66

Although wikis have become popular among some users, major companies have yet to embrace them in the business world.

Question 67

One purpose of blogs is to create engagement.

Question 68

One benefit of using text or instant messaging on the job is that these messages cannot be used as evidence in lawsuits.

Question 69

One of the prominent business uses of blogs is to provide up-to-date company information to the press and the public.

Question 70

Companies use blogs only for public and customer relations.

Question 71

The major attraction of instant messaging (IM) in business is real-time communication with colleagues anywhere in the world as long as a cell phone signal or a Wi-Fi connection is available.

Question 72

When texting or instant messaging on the job, don't worry about your grammar and spelling because your goal is to send quick, short messages.

Question 73

Although blogs have proven to be an effective tool for some individuals, businesses are reluctant to use them because they are limited in the audiences that they reach.

Question 74

Businesses use podcasting for sending audio and video messages that do not require a live presence yet offer a friendly human face.

Question 75

Before using IM or text messaging on the job, be sure you have permission.

Question 76

Podcasting has experienced large growth and has spread among various user groups online.

Question 77

All companies in today's workplace allow employees to text or instant message on the job.

Question 78

Businesses that have used wikis have found that work flow has diminished.

Question 79

A blog is a website with journal entries that are usually written by one person.

Question 80

Millie needs to research customer reactions. She should consider a blog because blogs can produce unbiased consumer feedback more quickly and cheaply than familiar techniques like focus groups and surveys.