Deck 13: Representing the Organization on the Outside

Question 1

During presentations before the legislature, you should ______.

A) take your time and thoroughly answer all questions
B) when necessary, reinforce other's testimony through repetition
C) prepare a fact-based opening statement
D) always offer refreshments

Answer 1

C

Question 2

Which of the following levels of organization mediates between the technical group and top management?

A) technical
B) organizational
C) managerial
D) institutional

Answer 2

C

Question 3

Which of the following types of media should be used when you need to go into greater detail about the work you are doing?

A) television
B) print media
C) radio
D) press conferences

Answer 3

B

Question 4

The best blogs provide the opportunity for ______.

A) direct feedback
B) formal discussion
C) press releases
D) news

Question 5

What technology might a public agency employ to create a "virtual" town meeting?

A) cloud computing
B) web cameras
C) cell phones
D) radios

Question 6

What is the first step in implementing a new information technology?

A) develop metrics to evaluate the success of the application
B) clearly define the goals and objectives of the application
C) compare results to your objectives
D) engage citizens and address short-term issues

Question 7

The purpose of a(n) ______ network is to fund the delivery of services to clients.

A) service implementation
B) information diffusion
C) problem solving
D) community capacity building

Question 8

The early use of technological applications by governments using the Internet were to ______.

A) create a web presence
B) provide interactive services
C) receive input from the public
D) regulate the news

Question 9

When a service is rated high in terms of importance but low in terms of performance, this indicates that ______.

A) there is an opportunity for reallocating resources
B) service improvements are required
C) customers' expectations should be lowered
D) resources are allocated appropriately

Question 10

Which of the following is a way to develop trust and build confidence with legislators?

A) Keep legislators informed of your activities.
B) Offer advice promptly, accurately, and in a thoughtful manner.
C) Help with legislative casework.
D) all of these

Question 11

Which of the following types of media targets a particular group or "market segment"?

A) television
B) print media
C) radio
D) press conferences

Question 12

Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?

A) technical
B) organizational
C) managerial
D) institutional

Question 13

All of the following are levels of organization, as formulated by Thompson, EXCEPT for ______.

A) technical
B) organizational
C) managerial
D) institutional

Question 14

All of the following are guidelines that help in developing more effective relationships with the legislature EXCEPT for ______.

A) establish trust and build confidence
B) develop an agency protocol
C) ensure constant inquiries
D) understand the legislative process

Question 15

The purpose of a(n) ______ network is to help deal with a variety of ongoing and future problems.

A) service implementation
B) information diffusion
C) problem solving
D) community capacity building

Question 16

One of the costs associated with citizen involvement includes ______.

A) desensitizing people to emerging problems
B) decreasing the accountability of the public
C) views expressed might not be representative of the majority
D) the view that people are less likely to "buy in" to solutions

Question 17

The Office of Citizen Services and Innovative ______ helps governments at all levels choose the appropriate applications to meet their communication needs.

A) communications
B) technologies
C) applications
D) computing

Question 18

All of the following are ways in which public agencies interact with elected officials in the legislature EXCEPT for ______.

A) legislators exercise "oversight" of agency activities
B) public agencies provide helpful assistance in developing policies
C) the legislature defines the limits and boundaries of public agency activities
D) public agencies make demands of legislators

Question 19

Amber Alerts and Twitter are examples of ______.

A) wikis
B) microblogging
C) RSS
D) podcasts

Question 20

More active forms of citizen involvement include ______.

A) community workshops
B) leadership development
C) referenda
D) all of these

Question 21

Traditional mechanisms of governmental control are still workable and very appropriate.

Question 22

Legislators must satisfy their constituents to stay in office.

Question 23

Compare and contrast the different types of media. How should each type of media be used by public agencies? Discuss, providing relevant examples.

Question 24

Public administrators do not need to practice effective media relations.

Question 25

Public distrust of government probably has decreased the attention that legislators pay to agency activities.

Question 26

You are better off guessing about an answer in a formal presentation than giving an apology and a promise to find out the answer.

Question 27

Identify and discuss the three different levels of organization formulated by Thompson (1967).

Question 28

Blogs should be used as another avenue for press releases.

Question 29

When the public is empowered to determine the outcome of a policy, that activity is called ______.

A) control
B) partnership
C) delegation
D) input

Question 30

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

Question 31

Which of the following dimensions of collaboration includes reconciling individual and collective interests?

A) governance dimension
B) administration dimension
C) autonomy dimension
D) trust and reciprocity dimension

Question 32

______ is the activity public managers use when they want citizens to engage in joint problem solving and decision-making.

A) Partnership
B) Dialogue
C) Delegation
D) none of these

Question 33

Discuss the relationships between public agencies and legislators. What are some guidelines to develop effective relationships?

Question 34

Compare and contrast the use of blogs and social networking as methods of technologically based communication. What are some advantages and disadvantages of each?

Question 35

What are networks? Why are they important in the delivery of services?

Question 36

Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.

Question 37

The role of public and nonprofit administrators and the standards by which administrative performance will be judged have changed.

Question 38

Frequent communication enhances trust among the partners, and trust is very important for cooperation.