Deck 14: Managing Behavior in the Public Interest

Question 1

Public administrators should see themselves as public ______.

A) guardians
B) angels
C) leaders
D) entrepreneurs

Answer 1

D

Question 2

In the public sector we should manage our own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of ______.

A) consultative approach
B) democratic governance
C) leadership
D) capitalism

Answer 2

B

Question 3

According to the tenet "the public interest is the aim, not the by-product," the goal is the creation of shared ______ and shared responsibilities.

A) ideologies
B) wisdom
C) policies
D) interests

Answer 3

D

Question 4

All of the following were identified as central issues in organizational behavior in this chapter EXCEPT for ______.

A) ethics
B) cultural competence
C) new public service
D) trainings and procedures

Question 5

The goal to not find quick solutions driven by individual choices is a component of which of the following tenets of new public service?

A) The public interest is the aim, not the by-product.
B) Serve citizens, not customers.
C) Value citizenship and public service above entrepreneurship.
D) Accountability is not simple.

Question 6

Using the tools and approaches of new public management, public and nonprofit organizations have succeeded in making which of the following changes?

A) increased efficiency and financial discipline
B) streamlined services
C) held top executives accountable for performance goals
D) all of these

Question 7

The public interest is the result of a dialogue about shared values rather than the ______ of individual self-interests.

A) assertion
B) expansion
C) reduction
D) aggregation

Question 8

Which of the following themes is recurrent in the chapter and discussion on new public service?

A) entrepreneurship
B) privatization
C) inclusion
D) leadership

Question 9

The new public service begins with the idea that democratic principles and ______ values are paramount.

A) citizenship
B) community
C) participation in decision making
D) all of these

Question 10

The increasing "marketization" of the sector calls for all of the following EXCEPT for ______.

A) increased revenue
B) accountability
C) competition
D) increasing charitable contributions

Question 11

Policies and programs meeting public needs can be achieved most effectively and responsibly through ______ and ______.

A) power; jurisdiction
B) collective efforts; collaborative processes
C) empowerment; collective input
D) decision-making; authority

Question 12

One of the main tenets of the new public service is ______.

A) serve rather than steer
B) steer rather than drive
C) lead rather than follow
D) public interest is the by-product of the ultimate aim

Question 13

Public administrators should create efficiencies by ______ and ______ earned income, and concentrating on accountability and high performance.

A) enabling; increasing
B) enabling; decreasing
C) privatizing; increasing
D) privatizing; decreasing

Question 14

According to the text, it is imperative that public and nonprofit administrations ______.

A) become culturally competent
B) try to maximize profits
C) address conflicts within the organization
D) attend trainings on how to improve work environments

Question 15

As our nation becomes more ______, and we increasingly interact with other nations around the globe, it is imperative that public administrators become culturally competent so as to better understand and serve the changing needs of communities and citizens.

A) diverse
B) undemocratic
C) democratic
D) authoritative

Question 16

Productivity improvement, process reengineering, and performance measurement are seen as important tools in designing ______.

A) democracy
B) management systems
C) constitution
D) goals

Question 17

All of the following are main tenets of the new public service EXCEPT for ______.

A) serve rather than steer
B) think local, act global
C) think strategically, act democratically
D) serve citizens, not customers

Question 18

Citizens, unlike business customers, are committed to matters that go beyond their short-term interests and are willing to assume ______ for what happens in their neighborhoods and communities.

A) drawbacks
B) costs
C) personal responsibility
D) jurisdictional challenges

Question 19

The new public service emphasizes the importance of ______.

A) managing through people
B) commanding people
C) coercing people
D) convincing citizens

Question 20

In the new public service, the notion that solving problems requires citizens and communities be engaged in implementing policies is an example of ______.

A) thinking strategically and acting democratically
B) serving citizens, not customers
C) serving rather than steering
D) valuing people, not just productivity

Question 21

The public service should discourage creating processes and arenas in which citizens can engage with one another.

Question 22

How can one manage his or her own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation, communication, and leadership strategies, among other things, in your discussion.

Question 23

Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

Question 24

Nonprofits are often thought of solely in terms of providing programs and charitable services.

Question 25

Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.

Question 26

The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.

Question 27

What is the importance of valuing citizenship and public service above entrepreneurship?

Question 28

Discuss the importance of being culturally competent.

Question 29

The new public service begins with the idea that democratic principles and values such as citizenship, community, and participation in decision-making are paramount.

Question 30

Discuss the main tenets of the "new public service." How do they differ from traditional models?

Question 31

If productivity is the key that propels an organization into profitability, why is it that in the new public service, we should value people and not just productivity?

Question 32

Public and nonprofit administrators are like the owners and entrepreneurs of business enterprises.

Question 33

It is important to remember that nonprofit organizations also have an important role to play in democratic governance.

Question 34

Enhancing governmental performance should be considered within the normative context of non-democratic values.

Question 35

Despite the conventional wisdom that public employees crave the security and structure of bureaucratic jobs, public servants are people who are motivated by their desire to make a difference in the lives of others.