Deck 6: Collecting, Analyzing, and Feeding Back Diagnostic Information

Question 1

Describe the advantages and disadvantages of the various methods of data collection.

Answer 1

answer not provided.

Question 2

Which of the following is not important for OD practioners to address before collecting data from members of an organization?

A) confidentiality of responses
B) plans on how to adopt the strategic plan
C) how much time and effort people must spend providing data
D) describe to members how they might benefit from the data feedback

Answer 2

B

Question 3

Interview data can be collected and analyzed quickly.

Answer 3

False

Question 4

Data analysis is usually guided by

A) the client system
B) the organization
C) the conceptual model underlying diagnosis
D) the type of data collected

Question 5

Questionnaires are often used because

A) they can collect data from many people
B) data can be analyzed quickly
C) they are inexpensive on a per-person basis
D) all of the above

Question 6

Force field analysis is a quantitative technique for analyzing data.

Question 7

Which is not a goal of data collection?

A) to justify the presenting problem's importance
B) obtain valid information about organizational functioning
C) create and direct energy for change
D) help develop a collaborative, longer-term relationship

Question 8

Unobtrusive measures provide a highly subjective view of how the organization functions.

Question 9

Which question does the OD practitioner ask when developing a diagnostic relationship?

A) Who are you?
B) Why am I here?
C) How much am I paid?
D) Who has political clout?

Question 10

Quantitative measures of one group's behavior can be useful even without a comparison group.

Question 11

The relationship between consultant and organization is often neglected in planning and executing diagnosis.

Question 12

Under what conditions are quantitative tools useful in analyzing data? Qualitative tools?

Question 13

The OD practitioner should not share the entire purpose of data gathering with members of the organization.

Question 14

The question, "how satisfied are you with your work group?" was asked of five groups using a five-point scale where 1= very dissatisfied and 5 = very satisfied. Which group is most satisfied?

A) Mean = 4.0; standard deviation = .60
B) Mean = 4.2; standard deviation = .65
C) Mean = 4.1; standard deviation = .65
D) Mean = 4.2; standard deviation = .90

Question 15

Which method of gathering data is the most "objective"?

A) questionnaires
B) interviews
C) unobtrusive measures
D) observation

Question 16

Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories.

Question 17

Unobtrusive measures include archives and other company records.

Question 18

Observations can be particularly helpful in diagnosing

A) organization structure
B) organizational control structures
C) interpersonal relations
D) performance appraisal systems

Question 19

A correlation coefficient clearly establishes cause and effect between two variables.

Question 20

Establishing a "diagnostic relationship" refers to

A) getting to know the client one-on-one
B) meeting organizational members regularly
C) clarifying expectations between relevant organizational members and the consultant
D) gathering data with organizational members