Deck 8: Managing Change

Question 1

Which of the following is not one of the five activities of change management?

A) motivating change
B) creating a vision
C) developing political support
D) diagnosis

Answer 1

D

Question 2

Which of the following is a source of power?

A) formal position
B) knowledge
C) personality
D) all of the above

Answer 2

D

Question 3

Why do most change efforts fail?

Answer 3

answer not provided.

Question 4

People resist change because:

A) they can't see the benefits
B) they don't see the need
C) they don't expect success
D) all of the above

Question 5

Individual motivation and commitment are relatively unimportant when managing change.

Question 6

If you were developing a change program, how would you create readiness for change?

Question 7

Describe the key elements of an effective change management program.

Question 8

To sustain momentum a change agent must:

A) provide resources for change
B) builds support systems
C) develop new competencies and skills in the organization
D) all of the above

Question 9

Politics has no place in a change process.

Question 10

Which of the following is not considered a strategy for dealing with resistance to change?

A) make change information available and salient
B) include members directly in planning and implementing change
C) practice active listening
D) avoid conflict

Question 11

The vision process involves:

A) describing the organization's core ideology
B) looking at desired performance and human outcomes
C) a vivid description of the future state
D) all of the above

Question 12

Activity planning involves:

A) making a road map of key activities
B) identifying key people
C) creating special structures
D) creating new change strategies

Question 13

A vision is driven by people's values and preferences.

Question 14

OD consultants can use power constructively in organizations.

Question 15

Understanding how people experience change requires the change agent to have great capacity for empathy and support.

Question 16

Activity planning and commitment planning are key activities in

A) managing a transition
B) creating a vision
C) entry and contracting
D) diagnosis

Question 17

Research supports that leaders accelerate transitions with which of the following practices?

A) support continuous discussion of the organization change among members
B) help individuals understand how each person fits into the change
C) allow organizational units in the lower organization levels to be responsible for implementing change
D) All of the above

Question 18

Which power strategy is most closely aligned with OD's traditional humanistic values?

A) playing it straight
B) avoiding confrontation
C) using social networks
D) going around the formal system

Question 19

What political activities might be engaged in to successfully implement change?