Question 1

Which of the following is not recommended in formal business writing?&#10;A)Use of contractions&#10;B)Placing a comma between city and state names&#10;C)Spelling out numbers one to nine and using numerals for numbers 10 and above&#10;D)Placing commas and periods within quotation marks,at the end of a quotation

Accepted Answer

Contractions are viewed as informal in formal business writing, therefore it is not recommended to use them.

Question 2

Unnecessary phrases such as as per and herewith that do not add to the message should not be used in a business letter because they:&#10;A)interfere with customer satisfaction.&#10;B)make the document unnecessarily wordy.&#10;C)make the writer sound forced and unnatural.&#10;D)convey to the recipient a negative image of the office.

Accepted Answer

make the writer sound forced and unnatural.

Question 3

Each of the following pieces of mail has first-class postage affixed.Which of the following will require additional postage?&#10;A)A postcard that measures 6&#34; long &#180; 4   &#34; high&#10;B)A business envelope that weighs 2 ounces&#10;C)A standard envelope that measures   &#34; thick&#10;D)A business envelope that measures 11   &#34; long &#180; 6&#34; high

Accepted Answer

A standard first-class postage is valid for a postcard with dimensions of up to 6" long × 4.25" high and up to 0.016" thick. Choice A exceeds the height limit, so it will require additional postage. However, A looks like a typo since it measures 11 inches high, which is too tall for a postcard. Choice C also exceeds the thickness limit, but it doesn't specify the length and width of the envelope, so it's unclear whether it exceeds other size limits. Choice D's dimensions fit within the size limits for a standard letter, so it should not require additional postage. Choice B weighs over one ounce, so it will require additional postage.

Question 4

Written correspondence in the dental office includes all but which of the following?&#10;A)Business letters&#10;B)Monthly newsletters&#10;C)Patient brochures&#10;D)Purchase orders

Accepted Answer

Purchase orders are typically not part of written correspondence in a dental office, as they are used for internal purchasing and ordering purposes rather than communication with patients or external partners. A, B, and C are all common types of written correspondence in a dental office.

Question 5

A concise business letter will _______.&#10;A)reiterate important facts and points&#10;B)include additional information&#10;C)convey a message without overusing words and phrases&#10;D)employ redundant phrases to make an impression

Accepted Answer

A concise business letter aims to convey a message in a clear and straightforward manner without using unnecessary words or phrases. It should only contain relevant and necessary information. Using redundant phrases would contradict the aim of a concise letter.

Question 6

Which of the following is an example of the correct way to address an envelope?&#10;A)Attn: Dr.Smith Mountainside Medical Group&#10;1243 Main Street&#10;Los Angeles,CA 90000-1343&#10;B)ATTN: STANLEY SMITH,MD MOUNTAINSIDE MEDICAL GROUP&#10;1243 Main Street&#10;Los Angeles,CA 90000-1343&#10;C)ATTENTION: DR.STANLEY SMITH,M.D.MOUNTAINSIDE MEDICAL GROUP 1243 MAIN STREET&#10;LOS ANGELES,CALIFORNIA 90000-1343&#10;D)ATTN STANLEY SMITH MD MOUNTAINSIDE MEDICAL GROUP&#10;1243 MAIN ST&#10;LOS ANGELES CA 90000-1343

Accepted Answer

The correct way to address an envelope uses uppercase letters for the recipient's name and address, includes no punctuation in the state abbreviation, and uses the two-letter state code.

Question 7

Personalization of a letter can be accomplished by use of:&#10;A)the patient's first name.&#10;B)the statement,&#34;It is necessary to report your delinquency to the credit bureau.&#34;&#10;C)the &#34;you technique.&#34;&#10;D)a statement such as,&#34;We have not received your payment.&#34;

Accepted Answer

The answer of Personalization of a letter can be accomplished...

Question 8

The purpose of a referral letter is to:&#10;A)inform the patient that he or she is being referred to a specialist.&#10;B)introduce the patient and state the reason for the referral.&#10;C)arrange allocation of fee between professionals.&#10;D)gain permission from an insurance provider for a patient to be seen by a specialist.

Accepted Answer

The purpose of a referral letter is to introduce the patient and state the reason for the referral. It provides essential information regarding the patient, their medical history and current medical condition, and the reason for the referral to the specialist. This allows the specialist to have a better understanding of the patient's needs and provide appropriate treatment. A referral letter does not typically involve allocation of fees or permission from an insurance provider.

Question 9

A letter marked confidential arrives,addressed to the dentist.Which of the following is the appropriate action?&#10;A)Open the letter and process the time-sensitive information quickly.&#10;B)Open the letter and quickly remove it from the sight of patients or unauthorized personnel.&#10;C)Place the opened letter in a file folder to protect confidential information.&#10;D)Do not open the letter.Deliver the sealed envelope to the dentist.

Accepted Answer

As a dental assistant, it is not your responsibility to open confidential letters intended for the dentist. The best course of action is to deliver the sealed envelope to the dentist and allow them to handle the contents of the letter. This shows respect for the confidentiality of the communication and ensures that sensitive information in the letter will not be unintentionally mishandled.

Question 10

Postcards should not be used to send _____ to patients.&#10;A)an appointment reminder&#10;B)the results of diagnostic tests&#10;C)a patient recall&#10;D)a congratulatory message

Accepted Answer

The answer of Postcards should not be used to send...

Question 11

_______ is a method of transcribing a spoken message into a report or letter.&#10;A)E-mail&#10;B)Lettering&#10;C)Dictation&#10;D)Dual addressing

Accepted Answer

The answer of _______ is a method of transcribing a...

Question 12

You are instructing a student intern in the dental office on proper use of punctuation in business correspondence.Which of the following statements lets you know that the intern understands your instructions?

A)Punctuation within the body of the letter is used according to the same rules as apply to formal documents.
B)In open punctuation,no punctuation is used in the salutation,the body of the letter,and the complimentary closing.
C)A colon [:] is always used after the salutation.
D)In standard punctuation,a comma [,] is used after the salutation and complimentary closing.

Accepted Answer

The answer of You are instructing a student intern in...

Question 13

The square-blocked style of business correspondence may be described by which of the following statements?&#10;A)All letter sections begin at the left margin.&#10;B)Paragraph beginnings are indented 5 spaces.&#10;C)Style does not include personal identification of the reader.&#10;D)The date is on the same line as the first line of the inside address and is right justified.

Accepted Answer

The answer of The square-blocked style of business correspondence may...

Question 14

Of the following types of patient correspondence,which may be prohibited by the state dental board's legal and ethical regulations?&#10;A)Welcome to Our Practice&#10;B)Introduction of a New Associate&#10;C)Direct Mail Promotion&#10;D)Thank You for New Patient Referral

Accepted Answer

The answer of Of the following types of patient correspondence,which...

Question 15

Success in handling incoming mail is measured by _______.&#10;A)how quickly and accurately the mail is routed&#10;B)how efficiently payments are processed&#10;C)how soon mail is answered&#10;D)all of the above

Accepted Answer

The answer of Success in handling incoming mail is measured...

Question 16

Electronic mail has replaced much business correspondence.What guidelines should be followed when one uses e-mail?&#10;A)Avoid using professional or trade jargon.&#10;B)If sending confidential information,do not make a notation in the subject line.&#10;C)Use business format,and keep length to one screen.&#10;D)Avoid use of abbreviations.

Accepted Answer

The answer of Electronic mail has replaced much business correspondence.What...

Question 17

Which of the following is not true?&#10;A)The tone of a letter is intended to clarify meaning.&#10;B)The tone of a letter can be changed through selection of words and phrases.&#10;C)The tone of a letter should set the mood and sound natural.&#10;D)The tone of a letter refers to the presentation of information in a positive form.

Accepted Answer

The answer of Which of the following is not true?&#10;A)The...

Question 18

The student extern asks you to explain the correct way to fold and insert a business letter into an envelope for mailing.You explain the procedure with which of the following statements?&#10;A)Fold the letter in half lengthwise and then crosswise with the type visible when removed from the envelope.&#10;B)Fold the letter in thirds by folding the top and middle over the bottom section;fold each side inward,so that the letter will fit into the envelope.&#10;C)No specific rules are necessary as long as the letter fits neatly into the envelope.&#10;D)Fold the bottom third over the middle third minus   &#34;;fold the middle and bottom thirds up,leaving a   &#34;tab;insert into the envelope so the letter can be removed by pulling on the tab at the top of the letter.

Accepted Answer

The answer of The student extern asks you to explain...

Question 19

In a business letter,&#34;tone&#34; refers to:&#10;A)presentation of the information in a positive form.&#10;B)choice of words that set the mood of the letter.&#10;C)a complementary choice of letter style and ink color.&#10;D)a combination of elements that help to communicate the message.

Accepted Answer

The answer of In a business letter,&#34;tone&#34; refers to:&#10;A)presentation of...

Question 20

Match between columns&#10;                        Premises: The complimentary closing,company signature,and writer's identification all begin at the horizontal center of the page.&#10;The complimentary closing,company signature,and writer's identification all begin at the horizontal center of the page.&#10;The complimentary closing,company signature,and writer's identification all begin at the horizontal center of the page.&#10;The complimentary closing,company signature,and writer's identification all begin at the horizontal center of the page.&#10;The complimentary closing,company signature,and writer's identification all begin at the horizontal center of the page.&#10;Paragraph beginnings are indented five spaces.&#10;Paragraph beginnings are indented five spaces.&#10;Paragraph beginnings are indented five spaces.&#10;Paragraph beginnings are indented five spaces.&#10;Paragraph beginnings are indented five spaces.&#10;All letter sections begin at the left margin.&#10;All letter sections begin at the left margin.&#10;All letter sections begin at the left margin.&#10;All letter sections begin at the left margin.&#10;All letter sections begin at the left margin.&#10;The date line is on the same line as the first line of the inside address and is justified right.Reference initial and enclosure reminder are typed on the same line as the signature and are justified right.&#10;The date line is on the same line as the first line of the inside address and is justified right.Reference initial and enclosure reminder are typed on the same line as the signature and are justified right.&#10;The date line is on the same line as the first line of the inside address and is justified right.Reference initial and enclosure reminder are typed on the same line as the signature and are justified right.&#10;The date line is on the same line as the first line of the inside address and is justified right.Reference initial and enclosure reminder are typed on the same line as the signature and are justified right.&#10;The date line is on the same line as the first line of the inside address and is justified right.Reference initial and enclosure reminder are typed on the same line as the signature and are justified right.&#10;No salutation or complimentary closing is included.&#10;No salutation or complimentary closing is included.&#10;No salutation or complimentary closing is included.&#10;No salutation or complimentary closing is included.&#10;No salutation or complimentary closing is included.

Accepted Answer

The Answer of Semi-blocked or modified blocked and Simplified or is...

Question 21

A _______ is a light mark on professional stationery that identifies the type or manufacturer of the paper.

Accepted Answer

The answer of A _______ is a light mark on...

Question 22

Because e-mail correspondence is password protected,e-mail is an efficient way to securely transfer confidential information.

Accepted Answer

The answer of Because e-mail correspondence is password protected,e-mail is...

Question 23

When paragraphing,care should be taken to _______.&#10;A)create paragraphs of equal length&#10;B)make the first paragraph shorter than proceeding paragraphs&#10;C)make the first paragraph longer than proceeding paragraphs&#10;D)Create paragraphs of alternating lengths (short,long,short&#8230;)

Accepted Answer

The answer of When paragraphing,care should be taken to _______.&#10;A)create...

Question 24

How do most patients select a new dentist?&#10;A)Web-based search engine (e.g. ,Google)&#10;B)Word of mouth&#10;C)Yellow pages&#10;D)Print advertising (newspaper)

Accepted Answer

The answer of How do most patients select a new...

Question 25

What should be done if a mistake is discovered after the letter has been printed?&#10;A)No correction is necessary,as long as the letter is legible.&#10;B)Carefully correct the error with a black pen and proceed to mail.&#10;C)Apply 'white-out' to the error,and correct with typewriter or black pen.&#10;D)Return to the original document,make the correction,and reprint the letter.

Accepted Answer

The answer of What should be done if a mistake...

Question 26

Which of the following is not a letter written between professionals?&#10;A)Insurance correspondence&#10;B)Consent forms to obtain records&#10;C)Bills and collection&#10;D)Dental society correspondence

Accepted Answer

The answer of Which of the following is not a...

Deck 4: Written Correspondence