Deck 11: Recall Systems

Question 1

An organized and consistent recall system benefits both the dental practice and the patient.Which of the following does not benefit the patient?

A)The cost of dental care is minimized.
B)The amount of time in the dental office is reduced.
C)The occurrence of dental disease,pain,and discomfort is diminished.
D)The frequency of patient referrals is increased.

Answer 1

The frequency of patient referrals is increased.

Question 2

A routine examination and prophylaxis appointment should be scheduled every _______.

A)4 months
B)6 months
C)9 months
D)12 months

Answer 2

6 months

Question 3

Which of the following statements is true?

A)The telephone recall system provides immediate feedback about the needs of the patient.
B)The telephone recall system combines all components of an effective recall system into one seamless function.
C)The telephone recall system relies on patients' taking the initiative to call and schedule an appointment.
D)The telephone recall system requires patients to schedule their next appointment before they leave the office.

Answer 3

The telephone recall system provides immediate feedback about the needs of the patient.

Question 4

The dental healthcare team forms a partnership with patients by_______.

A)maintaining patient confidentiality
B)motivating good dental health habits
C)educating patients about the benefits of home dental care
D)both B and C

Question 5

What is the major barrier to a mail recall system?

A)Patients may be difficult to reach.
B)When appointments are scheduled 6 months in advance,it is difficult to work new patients into the schedule.
C)This recall system is time-consuming.
D)Patients do not call.

Question 6

Which of the following is a benefit of the recall system for the dental practice?

A)It ensures a steady flow of patients through regularly scheduled appointments.
B)Some insurance carriers offer the incentive of providing higher percentages of coverage in increments for dental treatment when it is received by patients on a regular basis.
C)Insurance carriers encourage preventive dentistry.
D)The amount of time a patient needs to spend in the office is reduced.

Question 7

The average recall appointment includes all the following except:

A)an examination.
B)radiographs.
C)surgical procedures.
D)prophylaxis.

Question 8

The success of a recall system is dependent on all the following factors except:

A)the dental practice has an efficient method for tracking and contacting patients who fail to return when scheduled.
B)the dental practice consistently schedules at the prescribed time.
C)the patient has dental insurance that will cover preventive care.
D)patients are willing to return for follow-up care and examination.

Question 9

When patients are solely responsible for scheduling their recall appointments,most patients will follow through and schedule an appointment.

Question 10

The patient is solely responsible for ensuring that each recall appointment is covered by his/her insurance provider.If the dentist recommends that the patient be seen more often for dental health reasons,inform the patient that the insurance company may not pay for the visit,before scheduling the appointment.

A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.

Question 11

What is the major advantage of a combination recall system?

A)It enables the practice to use the method that works best for each patient.
B)It frees up staff from making calls when the workload is heavy.
C)One staff member can handle the recall procedures.
D)Computer software applications have the features necessary to automate the recall system.

Question 12

The high success rate of the _______ recall system is accredited to the patient's participation in scheduling his/her own appointments.

A)text message
B)telephone
C)mail
D)prescheduled

Question 13

A patient is scheduled for a recall appointment for prophylaxis and radiographs.What should the administrative dental assistant do 2 days before the appointment?

A)Mail a card to remind the patient of an appointment.
B)Call the patient to confirm the date and time of the appointment.
C)Completely fill the practice schedule.
D)Check the computer system for generated recall cards.

Question 14

What is the most significant problem for patients who seek dental treatment only when they are in pain?

A)Scheduling is difficult because emergency appointments are always necessary.
B)They usually do not follow through with recall appointments.
C)They do not supply a regular reliable income for the dental practice.
D)The healthcare partnership between dental care team and patient cannot be established.

Question 15

When should recall cards be mailed?

A)The week before the patient is due for recall
B)The month before the patient is due for recall
C)Six weeks before the patient is due for recall
D)The month after the patient is due for recall

Question 16

Telephone scheduling is usually more productive if _______.

A)only one assistant is responsible for making all calls
B)several assistants share responsibility for making all calls
C)all members of the dental healthcare team contribute to making the calls
D)the dentist reserves time,once a month,to help the assistant make the calls

Question 17

The _______ uses a database to identify and track recall patients,saving the dental practice time and money.

A)prescheduled recall system
B)telephone recall system
C)automated recall system
D)mail recall system

Question 18

Which of the following is an appropriate way to inform a patient of an opening in the schedule when filling a cancellation from the call list?

A)"We have several cancellations,tomorrow… is there any chance you could come in?"
B)"We have rearranged tomorrow's schedule and have an open appointment… are you available tomorrow afternoon at four?"
C)"Mr.Johnson had a heart attack and can't make his appointment tomorrow… would you like to have his scheduled appointment time?
D)"Mr.Johnson just cancelled his appointment… do you think you could come in tomorrow at 2?"

Question 19

All the following treatments may require follow-up appointments EXCEPT:

A)dental implants.
B)endodontic treatments.
C)fluoride treatments.
D)crowns and bridges.

Question 21

Patients may get frustrated and seek another dentist if they cannot schedule an appointment within ______.