Deck 13: Dental Office Equipment

Question 1

Background noise in the dental office should not rise higher than _______ decibels.

A)20
B)35
C)40
D)55

Answer 1

55

Question 2

Which of the following is the best way to relay confidential information?

A)Speaker phone
B)Manual (paper)memo
C)Intercom
D)Voice mail

Answer 2

Voice mail

Question 3

Under what situations should information not be sent via facsimile (fax)machine?

A)When information includes patient information
B)After normal office hours
C)When security cannot be confirmed
D)When notification of receipt is necessary

Answer 3

When security cannot be confirmed

Question 4

Fill in the blank: ________ is an electronic message center used to direct calls (and messages)to individuals or departments.

A)Computer integration
B)Intercom paging
C)Call forwarding
D)Voice mail

Question 5

Environmental temperature and humidity must be maintained at a comfortable level for personnel and patients,as well as for proper function of the computer equipment.The recommended humidity level is:

A)20%-30%.
B)30%-40%.
C)40%-60%.
D)70%-80%.

Question 6

In planning the office area of the dental practice,you must consider ergonomics.What potential work-related problems can occur if ergonomics is not addressed?

A)Work-related stress claims
B)Violation of the Americans With Disabilities Act
C)Violation of Occupational Safety and Health Administration regulations
D)Work-related musculoskeletal disorders

Question 7

Which of the following statements is false?

A)VoIP uses the Internet to send and receive calls.
B)A typical dental office will have a multiline telephone service.
C)Analog technology is most commonly used for telephone systems in dental offices.
D)Telecommunication methods include intraoffice communications.

Question 8

Which of the following statements is true?

A)A headset allows communication between a computer and a telephone.
B)Use of a headset reduces neck muscle strain.
C)Headsets are not practical in the dental office setting.
D)All headsets are attached to the base of a telephone with a long cord.

Question 9

You are interviewing for a position of an administrative dental assistant.The office manager asks if you have used spreadsheets.You know that she is asking about:

A)cross-references that permit easy movement from one document to another.
B)an element of data storage.
C)a program of rows and columns in which data can be manipulated.
D)a program used to view hypertext pages.

Question 10

Which of the following is used to minimize the screen glare produced by intense overhead lighting?

A)Louvers
B)Drapes
C)Blinds
D)Screen filters

Question 11

The Americans With Disabilities Act regulations must be followed by all employers.Which of the following statements defines the responsibilities of the employer?

A)Reduced hours must be arranged for disabled employees if requested.
B)Employers cannot discriminate on the basis of disability in employment.
C)All employees must be treated the same way,whether or not they are disabled.
D)When two applicants for a position have equal qualifications,preference is to be given to the one with an identified disability.

Question 12

All-in-one printers serve as an input and output device.Floppy disks and other portable data storage mediums have been replaced by this type of printer.

A)The first statement is true;the second statement is false.
B)The first statement is false;the second statement is true.
C)Both statements are true.
D)Both statements are false.

Question 13

In a small dental practice,which member of the dental team completes the majority of information processing?

A)The chairside assistant
B)The expanded function assistant
C)The administrative assistant
D)The network manager

Question 14

The dental office is considering purchase of a new phone system.During the demonstration,the vendor explains that a call management feature is available.This feature can be described in which of the following ways?

A)Allows communication between different stations within the telephone system
B)A method used to direct calls to individuals or departments
C)Allows user to forward calls to another number or station
D)Telephone system that monitors and routes telephone calls

Question 15

Which of the following is not an example of operating system software?

A)MS Windows
B)Mac OS X
C)Eaglesoft
D)Unix

Question 16

Of the following devices,which is most helpful in the clinical area for management of infection control?

A)Joysticks
B)Touch screens (monitors)
C)Voice command data entry
D)Digitizing tablets

Question 17

What is the primary benefit of an electronic memo over a manual or paper memo?

A)Electronic memos are more secure because most computer systems are password protected.
B)Electronic memos save on the use of paper.
C)It enables team members to communicate even if they are not in the same place.
D)Electronic memos save time in a busy dental office.

Question 18

Which of the following is the most common input device?

A)Keyboard
B)Scanner
C)Modem
D)External drive

Question 19

What piece of computer equipment is needed to electronically transfer information through a transmission line to another location?

A)Central processing unit
B)Scanner
C)Modem
D)Keyboard

Question 21

Small,solar-powered (non-printing)desktop calculators are highly recommended for use in the dental office.

Question 22

A ______ weighs and calculates the correct postage for outgoing mail.