Deck 1: Communication and Ethics

Question 1

Which of the following channel carries more than one of the basic communication codes?

A)Email
B)Text messages
C)Blogs
D)​Radio

Answer 1

D

Question 2

If an organization is healthy,what type of information will be carried by its grapevine?​

A)Anticipated changes in management
B)Pending layoffs of employees
C)Personal interest items
D)​Salary cuts or increases for the next pay period

Answer 2

C

Question 3

Asynchronous messages are instantaneous,there is no lag between when the message is sent and when it is actually received.​

Answer 3

False

Question 4

There are three basic communication codes: language,paralanguage,and nonverbal.​

Question 5

According to the transactional model of communication the sender must be _________ and ________ before he/she wants to send a message.​

A)Stimulated/motivated
B)Stimulated/encouraged
C)Encouraged/listened to
D)​Received/motivated

Question 6

Of the three basic communication codes,which is the least important in conveying meaning?

A)Nonverbal 
B)Paralanguage
C)Language
D)​Conveyors

Question 7

Which of the following is an example of paralanguage?​

A)Frowning 
B)Clothes you are wearing
C)An angry tone of voice
D)​Hand formed into a fist

Question 8

Senders are often referred to as decoders.​

Question 9

Breakdowns in communication often occur due to inaccurate encoding and decoding because we use our own background and experience which is also referred to as:_____________:​

A)Noise
B)Frame of Reference
C)Channel richness
D)​Distorted feedback

Question 10

Communication is often misunderstood to be the process of transferring thoughts and ideas from one person to another.

Question 11

_________is the process the receiver goes through in trying to create and send a message.​

A)Encoding
B)Evaluative feedback
C)Decoding
D)​Descriptive feedback

Question 12

The term channel richness refers to:

A)The depth of information and research ​
B)How expensive it is to use that channel
C)The amount of information a channel can carry
D)​A high risk of miscommunication 

Question 13

​When considering ethics,which rule says that we should do unto others as you would have them do unto you?

A)Utilitarian Rule
B)Moral Rights Rule
C)Justice Rule
D)​Practical Rule

Question 14

Which statement is true about feedback?

A)Feedback is easy to elicit.
B)Feedback can cause people to feel psychologically under attack. 
C)Feedback should be directed toward people rather than behavior.
D)​Feedback decreases employee satisfaction with the job.

Question 15

Of the three basic communication codes,which one refers to all intentional and unintentional means other than writing and speaking by which a person sends a message,including gestures,appearance,posture and so forth?

A)Nonverbal 
B)Paralanguage
C)Language
D)​Conveyors

Question 16

People in the field of nursing have consistently been ranked among the highest in honesty and ethical standards.​

Question 17

Your text defines "horizontal communication" as​

A)Messages that flow from managers and supervisors to subordinates.
B)Messages that flow from subordinates to supervisors and managers.
C)Messages that flow along the official paths prescribed by the chain of command.​
D)​Messages that flow between persons of the same rank or position.

Question 18

When considering ethics,which rule says create the greatest good for the greatest number of people?​

A)Utilitarian Rule
B)Moral Rights Rule
C)Justice Rule
D)​Practical Rule

Question 19

If I justify my act based on the fact that other people have done far worse,I have fallen for which ethics trap?​

A)The trap of relative filth 
B)The trap of necessity
C)The trap of self-deception​
D)​The trap of rationalization

Question 20

Immediately before the meeting the supervisor received a troubling phone call.Upon starting the meeting,she said to her employees,"You did a great job last week." Her nonverbal facial expression,however,reflected the feelings she was experiencing about the phone call,and,consequently,contradicted her attempt to praise her employees with positive words. They interpreted her message based on what they saw,not on what they heard,and concluded she was unhappy with them. This unfortunate miscommunication was a result of​

A)Channel
B)Encoding
C)Noise
D)​Feedback 

Question 21

Define communication ethics and explain the importance of ethics in business communication.Why does unethical behavior result in negative consequences for business and professional organizations?​

Question 22

Consider the transaction communication model and describe at least two places in the model where your personal communication problems usually occur.​

Question 23

​List and discuss several advantages and disadvantages of feedback.

Question 24

Explain the difference between the One-Way Model,the Circular Model,and the Transaction Model of Communication​

Question 25

Compare formal and informal routes of communication in organizations.How are they different? Why do informal networks exist? Formal communication flows in three directions.What are those directions?​