Deck 3: Handling Conflict, Cultural Diversity, and Relationships

Question 1

This style of conflict resolution sees personal goals as more important than the goals of others.

A)Accommodation
B)Competition 
C)Compromise
D)​Collaboration 

Answer 1

B

Question 2

Avoiding (withdrawal)may be the best response to conflict when the involved parties lack the communication skills necessary to prevent destructive escalations in the argument.​

Answer 2

True

Question 3

Which of the following is a characteristic of A-type conflict?​

A)During A-type conflict,members tend to give and receive lots of feedback.
B)A-type conflict tends to occur when group members are emotionally detached from the topic.
C)During A-type conflict people often get angry due to their emotional attachment to the issues.
D)​Team members are open to serious debate and disagreements. 

Answer 3

C

Question 4

​Which statement is NOT true about maintaining effective relationships in the workplace?

A)Job satisfaction rarely spills over into life satisfaction.
B)Expectations continually change.
C)Some research indicates that many employees do not trust employers.
D)​Clear expectations are important for physically isolated virtual organizations.

Question 5

Which style communicator may make others feel uncomfortable by overusing both feedback and disclosure?​

A)Private
B)Dominant
C)Sociable
D)​Open 

Question 6

Competition and voting are win-lose strategies.

Question 7

Accommodation may be the best response to conflict when

A)members are trained in problem solving.
B)It's important to take the time to come up with a quality solution. 
C)It's important to maintain neutrality at all costs.
D)​the damage to the relationship would harm both parties.

Question 8

When using technology to communicate,you must consider that:

A)Online messages are not as rich as face-to-face messages.​
B)Online messages are more rich than face-to-face messages.
C)With online messages it is quicker to form friendships than face to face relationships.
D)​Online messages are the same as face-to-face messages.

Question 9

Low context cultures typically tend to rely minimally only on spoken words and handle conflict discretely and subtly.​

Question 10

Which style communicator solves conflict by smoothing over it?​

A)Private
B)Dominant
C)Sociable
D)​Open 

Question 11

Dominant style communicators feel more comfortable working with things than with people.​

Question 12

Which of the following is a characteristics of individualistic cultures?​

A)Individual rights and autonomy are valued more highly than group rights.
B)Individualistic cultures prefer collaborating and compromising to solve problems
C)Individualistic cultures are relationship oriented.
D)​Individualistic cultures prefer avoiding and accommodating strategies to preserve friendships

Question 13

Which style communicator is motivated by fear or insecurity?​

A)Private
B)Dominant
C)Sociable
D)​Open 

Question 14

Which style cannot accept criticism gracefully and is usually argumentative?

A)Private
B)Dominant
C)Sociable
D)​Open 

Question 15

Which statement is true regarding maintaining interpersonal relationships in the workplace?​

A)The key to success for technology-driven organizations is based on the number of messages sent.
B)Strong manager-employee relationships depend on avoiding disagreement.
C)Interpersonal relationships are less important in multiunit and virtual organizations.
D)​Strong manager-employee relationships depend on praise,understanding and trust.

Question 16

Which type manager is more likely to empower employees by allowing employees to be involved in team decisions?​

A)Private
B)Dominant
C)Sociable
D)​Open 

Question 17

When considering self-disclosure,it is true that:

A)High levels of self disclosure create trust.
B)Low levels of self disclosure create trust
C)Appropriate self disclosure levels vary by culture
D)​No levels of self disclosure create trust.

Question 18

Which of the following is a description of messages in high-context cultures?​

A)Messages are clearly spelled out-that is,they are direct and explicit.
B)The person's gestures,facial expressions,and status are considered to be of major importance.
C)It is the speaker's responsibility to make sure the meaning is provided by the words.
D)​It is the speaker's responsibility to make sure the message is well organized and structured.

Question 19

The person who wishes to maintain neutrality at all costs and views conflict as a worthless and punishing experience handles conflict by​

A)Withdrawal/avoidance 
B)Smoothing/accommodation
C)Compromise
D)​Collaboration

Question 20

C-type conflict is relational and can side-track a team.​

Question 21

What is the relationship between A-type and C-type conflict and conflict strategies?​

Question 22

What are the factors involved in choosing a conflict strategy?​

Question 23

Determine your personal communication style by taking the Survey of Communication Styles,both long and short forms,discussed in this chapter.What were your results for each survey? (i.e.which style were you?)Describe your style.Did you agree with the results? Why or why not?​

Question 24

What are some strategies for reaching consensus in conflict management and why is consensus desirable?​

Question 25

Pick a communication style (perhaps it is yours)and identify what are the challenges in communicating with that particular communication style?​