Deck 4: Effective Listening

Question 1

Which of the following are causes of poor listening?

A)Nonverbal barriers
B)Semantic barriers
C)Sensing barriers
D)​Responding barriers

Answer 1

B

Question 2

Global organizations have useful listening tips,such as:

A)Avoid humor because it doesn't translate well.
B)Avoid making personal comments and be non-committal about others' ideas.
C)Lear to tolerate ambiguity and listen to differing viewpoints.
D)​Concentrate more on persuasion than on gathering and sharing information.

Answer 2

C

Question 3

Since people think faster than a speaker can talk,daydreaming can become a problem.Which of the following is recommended to overcome this listening problem?​

A)Evaluate the quality of the speaker's delivery.
B)Use the spare time to repeat key words in your mind. 
C)Use the spare time to write more detailed notes.
D)​Repeat only the facts in your mind.

Answer 3

B

Question 4

Which of the following statements is true of how gender influences listening?

A)Women are more tentative when the topic is masculine. 
B)Men are more tentative when the topic is gender neutral. 
C)Neither men nor women are more tentative when the topic is masculine.
D)​Neither men nor women are more tentative when the topic is feminine.

Question 5

It is important that you listen for both content and tone and observe any nonverbal behaviors when listening and responding to your supervisor.

Question 6

A manager who is always putting out fires might be a poor listener.

Question 7

Which of the following is not a bad listening habit?​

A)Criticizing the speaker's delivery instead of focusing on the message. ​
B)Taking brief notes and writing down keywords.
C)Pretending to listen to the speaker. 
D)​Listening for facts rather than a theme or relative principles. 

Question 8

Isolated facts by themselves are hard to remember.

Question 9

Considering gender differences in the workplace,

A)Women aren't as good at interpreting nonverbal cues as men.
B)Women tend to interrupt less often.
C)Women see communication as a competitive tool.
D)​Women are less likely to ask questions. 

Question 10

Studies show that when doctors and nurses listen,it has little to no influence on how satisfied medical patients feel about their care.​

Question 11

The listening stage in which listeners give verbal and nonverbal feedback to the speaker is called the:​

A)Sensing stage​
B)Interpreting stage
C)Responding stage
D)​Memory stage

Question 12

Which of the following is a possible sign of poor listening?

A)Finding out about events from others or via memo rather than through normal channels
B)Oral communication replaces most written communication
C)Never breaking the chain of command.
D)​Never being asked to repeat information

Question 13

By listening to her boss,one new employee was promoted to supervisor ahead of others who had been with the company longer.When asked the secret of her success,she suggested all of the following except:​

A)Develop the expertise your boss values.
B)Know how to praise appropriately.
C)Don't criticize your boss.
D)​Be quick to give advice. 

Question 14

To improve your relationship with your coworkers,you should learn to tolerate ambiguity.

Question 15

Which generational group was raised with volunteer work and want their learning and training to have a social capability?​

A)Traditionalists
B)Baby Boomers
C)Generation Xers
D)​Millennials

Question 16

The listening stage is one in which listeners select or ignore one or more multiple stimuli is called the:​

A)Sensing stage​
B)Interpreting stage
C)Responding stage
D)​Memory stage

Question 17

Which generational group was raised in post-World War II,are competitive,and committed to taking charge and working hard to succeed?​

A)Traditionalists​
B)Baby Boomers
C)Generation Xers
D)​Millennials

Question 18

You have a hard time paying attention in French class.The professor has bizarre eyebrows that waggle when he talks.This example demonstrates the following poor listening habit:

A)Pretending to listen
B)Listening only for facts
C)Criticizing the speaker's delivery
D)​Calling the topic boring

Question 19

The listening stage in which listeners assign meaning to the messages is called the:​

A)Sensing stage​
B)Interpreting stage
C)Responding stage
D)​Memory stage

Question 20

One day the boss gives you detailed instructions on a new assignment.Later you realize that you missed part of the information because you had a pounding headache and now you cannot decipher your notes.Which of the following barriers to listening was the problem?

A)personal
B)psychological
C)semantic
D)​physical

Question 21

How does listening to managers enable employees to improve their relationships with the managers? What does effective listening between an employee and their manager look like?​

Question 22

Distinguish among the main barriers to good listening and identify which of these barriers cause you the most problems.Share that barrier here and describe how it has been a challenge for you.​

Question 23

The text identifies several guidelines for improving listening skills.Name three of these,and then name one of the payoffs of effective listening.​

Question 24

Describe the millennial customer.How has technology influenced these customers?​

Question 25

Walk through each of the stages of listening,and explain a problem that might occur in each stage.How does this help you understand the listening process?​