Deck 5: Nonverbal Communication

Question 1

Clothing and personal appearance can be found in which category of nonverbal communication?

A)Objectives
B)Haptics
C)Chronemics
D)​Proxemics 

Answer 1

A

Question 2

The face is responsible for most meaning in nonverbal messages.

Answer 2

True

Question 3

Being vocally expressive,moving around rather than staying behind a barrier such as a desk,and making eye contact are all examples of​

A)Signs of power
B)Illustrators
C)Nonverbal status symbols
D)​Immediacy behaviors 

Answer 3

D

Question 4

Which of the following statements is NOT true about eye contact?

A)Eye contact by a U.S.speaker shows interest and attentiveness.
B)Listeners tend to maintain less eye contact than speakers.
C)Eye contact can signal that it is ok to talk.
D)​Maintaining overly long eye contact can make people from some cultures uncomfortable.

Question 5

If a person gives someone the "middle finger," that is an example of an illustrator.

Question 6

The text shared that the choice of color can affect the physical environment in the following true story:​

A)Studies show hospitals use white walls so patients will relax. 
B)The public reported that yellow granules in soap powder didn't clean clothes as well as blue granules. 
C)When schoolrooms painted the walls brown the children grew more disruptive.
D)​Restaurants who want customers to eat and leave quickly may choose green for their décor.

Question 7

Jeanie always flips her hair behind her ear when she talks in a group.This is an example of a/an:​

A)Emblem
B)Adaptor
C)Illustrator
D)​Regulator

Question 8

When the text says we should work to cultivate more effective nonverbal habits;it suggests all of the following EXCEPT:

A)Consider the context and cultural background of the nonverbal behavior. 
B)Watch yourself on videotape and observe your nonverbal behaviors. 
C)Role play using hypothetical situations.
D)​Ask your family and friends if you can videotape their behavior and take notes

Question 9

Unlike the formal level,in the informal level​

A)Rules are openly known and easily stated.
B)Rules and their rationales are deliberately taught.
C)Rules are unconsciously learned by imitation and taken for granted.
D)​Rules are unimportant.  

Question 10

The intentional body movements and gestures that communicate an exact meaning are called​

A)Emblems
B)Adaptors
C)Illustrators
D)​Regulators

Question 11

As far as nonverbal communication goes,the most expressive part of the face is the​

A)Lips
B)Mouth
C)Eyes
D)​Brow

Question 12

Use of touch to communicate is referred to as haptics.​

Question 13

In general,members of collectivistic cultures need more space while members of individualistic cultures need less space.​

Question 14

To keep discussions to a minimum,arrange the chairs in a circle.​

Question 15

Which of the following is NOT a suggested way to minimize culture shock during business travel?​

A)Take language and culture training
B)Have a sense of humor 
C)Be well rested
D)​Use English because it's internationally recognized

Question 16

​Which of the following is a visual immediacy behavior?

A)Citing personal experience during a conversation. 
B)Using good volume,pitch,emphasis and rate.
C)Smiling appropriately at individuals as well as the whole group.
D)​Sitting quietly behind a barrier such as a desk.

Question 17

When a person is trying to control the flow of a conversation,that is done through the use of

A)Emblems
B)Adaptors
C)Illustrators
D)​Regulators

Question 18

Expectancy violations theory

A)Says that a sense of closeness and interaction with colleagues comes from nonverbal interactions
B)Deals with how people respond when they don't get the kind of nonverbal behavior they think they will get.
C)Explains that when people don't get the nonverbal behavior they are used to,they feel confused and will withdraw.
D)​Says that we get the messages that we expect to get based on status.

Question 19

Intentional movements that add or clarify verbal meaning are:

A)Emblem​
B)Adaptor
C)Illustrator
D)​Regulator

Question 20

Which of the following is an example of a Regulator?

A)A businesswoman rubs the back of her neck and says "I don't know" during business negotiations.
B)A businesswoman breaks off eye contact to signal the end of a meeting.
C)While explaining how to get to the post office,a woman points in the correct direction.
D)​When speaking before the boss,an employee nervously rubs his nose.

Question 21

Discuss the steps to take to improve your nonverbal skills by building effective habits​

Question 22

Why is nonverbal communication relevant to business communication?​

Question 23

What is the meaning of "culture shock" and how can it be minimized?​

Question 24

Compare the relationship between culture and nonverbal communication in terms of technical,formal,and informal culture.What are the major differences of each,how is each level learned or taught in the culture,and how flexible are the rules?​

Question 25

Of the three cultural levels: technical,formal,and informal,which level is most prominent in business?​