Deck 1: Organizational Behaviour and Management

Question 1

The fact that organizations are "social inventions" means that they are defined by the presence of ________,not things.

Answer 1

people

Question 2

According to the text,all viable organizations have goals.

Answer 2

True

Question 3

What do 87 percent of executives believe is a strategic priority for their organization?

A)employee engagement
B)psychological capital
C)human capital
D)corporate social responsibility
E)innovation

Answer 3

E

Question 4

When the text says that organizations are "social inventions," it means that they are essentially defined by people,not things.

Question 5

A social invention for accomplishing goals through group effort is a(n)

A)managerial task.
B)contingency.
C)organization.
D)operative goal.
E)manager.

Question 6

Survival is a goal of virtually all organizations.

Question 7

Organizational survival is often dependent on how well the organization can adapt.Which of the following behaviours on the part of individuals is necessary for the organization to survive?

A)Being motivated to join and remain with the organization
B)Performing their work in terms of productivity, quality, and service
C)Being flexible
D)Being innovative
E)All of the above

Question 8

A family could be an example of an organization,as the term organization is defined in the text.

Question 9

The text defines organizations as "socially unstructured units of authority."

Question 10

Nonprofit organizations have goals.

Question 11

Which of the following statements best defines an "organization"?

A)A social convention for accomplishing individual goals through group effort
B)A group which accomplishes common goals through social interactions and individual effort
C)A social invention for accomplishing common goals through group effort
D)A collection of formally organized social entities
E)A combination of people and physical capital designed to accomplish a common goal

Question 12

When we say that organizations are social inventions,we mean that their existence depends on the presence of specific individuals.

Question 13

Social inventions for accomplishing goals through group effort are called ________.

Question 14

Much of the intellectual and physical work done in organizations is quite literally performed by ________.

Question 15

The most important goal of virtually all organizations is

A)profit.
B)survival.
C)employee development.
D)cost reduction.
E)increased productivity.

Question 16

________ is a goal of virtually all organizations.

Question 17

The text argues for a very physical,rather than a social,definition of organizations.

Question 18

When we say that organizations are social inventions,we mean that

A)organizations don't exist without members.
B)physical assets and implements of technology are irrelevant to organizations.
C)they don't really exist.
D)the existence of organizations is what differentiates humans from animals.
E)they must have both people and things to be considered organizations.

Question 19

Which of the following is NOT usually a requirement for organizational survival?

A)The continuing membership of particular, specific individuals in the organization
B)The ability to induce persons to join and remain in the organization
C)Innovative activities which go beyond members' usual assignments
D)The reliable performance of usual assignments
E)Flexible and innovative behaviour

Question 20

Almost 90 percent of executives believe that innovation is a strategic priority for their organizations.

Question 21

The field of organizational behaviour is concerned with the actual behaviour or activities of organizational members but not with their attitudes.

Question 22

A large Canadian corporation has recently merged with a French company.Which of the following is least likely to be related to the field of organizational behaviour?

A)The adoption of a new leadership style and the subsequent resignation of two executives in Canada
B)The development of an organizational structure for the newly merged company
C)The impact of different cultural values on the newly merged company
D)The adoption of a bilingual communication policy for all announcements in the employee newsletter
E)The legal restrictions pertaining to shared ownership in the newly merged company

Question 23

Which of the following statements is FALSE?

A)If we can accurately predict organizational behaviour, then we can explain the reason for the behaviour.
B)"Organizational behaviour" refers to both the behaviour and attitudes of organizational members.
C)The field of organizational behaviour is concerned with both formal and informal groups in organizations.
D)The field of organizational behaviour is concerned with the impact of culture on organizations.
E)The field of organizational behaviour is concerned with determining the most effective structure for organizations.

Question 24

Which of the following is FALSE?

A)Contingent means dependent.
B)Prediction is a more complex process than explanation.
C)All organizations have survival as a goal.
D)Organizational behaviour involves both theory and practice.
E)Accurate prediction usually precedes explanation.

Question 25

If a kind of organizational behaviour can be predicted,then we must be able to explain why it occurs.

Question 26

Management and organizational behaviour are two different terms for the same thing.

Question 27

Organizational behaviour is defined,in the text,as those employee behaviours that contribute to the achievement of organizational goals.

Question 28

87 percent of executives believe that ________ is a strategic priority for their organization.

Question 29

Which of the following is most accurate?

A)Human resources management is basically the same as organizational behaviour.
B)Human resources management has more to do with individuals than organizational behaviour.
C)Human resources management can help you understand organizational behaviour.
D)Organizational behaviour can help you understand human resources management.
E)Organizational behaviour has more to do with groups than human resources management.

Question 30

Effective management of organizational behaviour

A)is predicated on good prediction and explanation of behaviour.
B)is an example of the managerial task of analysis.
C)was the first or earliest goal of the field of organizational behaviour.
D)is impossible to achieve since each organizational member is a unique individual.
E)requires quick and decisive action on the part of management.

Question 31

A supervisor is aware that a large proportion of his employees are absent on Fridays.However,he doesn't know why they are absent and he can't figure out what to do about it.Which goal of the field of organizational behaviour has the supervisor achieved?

A)Prediction
B)Analysis
C)Explanation
D)Management
E)Diagnosis

Question 32

The interventions or technologies for change proposed by the field of organizational behaviour (such as certain forms of supervision and job design)most clearly reflect which goal of the field?

A)Prediction
B)Analysis
C)Explanation
D)Management
E)Innovation

Question 33

Organizational behaviour is interested in

A)the attitudes of individuals and groups in organizations.
B)the behaviours of individuals and groups in organizations.
C)the structure of organizations.
D)the formation of groups in organizations.
E)all of the above.

Question 34

What is an organization? Apply your definition to a non-profit organization as an example.

Question 35

Which of the following is NOT a concern of the field of organizational behaviour?

A)How organizations can survive and adapt to change
B)How to get people to practice effective teamwork
C)Understanding people and managing them to work effectively
D)Understanding people in order to create the most sustainable organization possible
E)How to get people to think and act in exactly the same way as everyone else

Question 36

Human resources management refers to

A)the attitudes and behaviours of individuals and groups in organizations.
B)an approach to management that recognizes there is no one best way to manage.
C)programs, practices, and systems for improving the attitudes and behaviours of individuals and groups in organizations.
D)programs, practices, and systems to acquire, develop, and retain employees in organizations.
E)programs, practices, and systems to make an organization more effective.

Question 37

The text suggests that,in general,explaining behaviour is a more complex process than predicting behaviour.

Question 38

Which goal of the field of organizational behaviour is most clearly exemplified by the practice of introducing a new pay system?

A)Explanation
B)Analysis
C)Managing
D)Prediction
E)Survival

Question 39

Organizational behaviour is concerned with groups because

A)informal groups can influence organizational effectiveness.
B)much work is performed by formal work groups.
C)groups can influence new organizational members.
D)organizations depend on interaction and coordination among people to accomplish their goals.
E)all of the above.

Question 40

When we say that the relationship between job satisfaction and turnover is contingent on the labour market,we mean that

A)the condition of the labour market influences the extent to which satisfaction predicts turnover.
B)job satisfaction depends on the condition of the labour market.
C)turnover will result in job dissatisfaction when jobs are plentiful.
D)turnover is wholly determined by the condition of the labour market.
E)workers will be less likely to quit their jobs in a strong labour market.

Question 41

Workers have a very accurate idea about how often they are absent from work.

Question 42

Explanation and management constitute actions.

Question 43

Behaviour in organizations can be effectively and efficiently controlled even if it can't be predicted or understood.

Question 44

The best companies to work for also have the best performance.

Question 45

Women are just as likely to become leaders in organizations as men.

Question 46

Managers have a very accurate idea about how much their peers and superiors are paid.

Question 47

Effective organizational leaders tend to possess identical personality traits.

Question 48

If the employee turnover of a firm is contingent upon the unemployment rate,it could mean that turnover increases as unemployment decreases.

Question 49

________ is the goal of the field of organizational behaviour that involves determining the true reason for behaviour.

Question 50

Human resources management refers to the application of organizational behaviour.

Question 51

The field of organizational behaviour contributes to the prediction and understanding of behaviour,but it leaves the technology of intervening in organizational events to other disciplines.

Question 52

Pay is the best way to motivate most employees and improve job performance.

Question 53

The goals of the field of organizational behaviour as portrayed in the text include management,explanation,and ________.

Question 54

________ is defined as the attitudes and behaviours of individuals and groups in organizations.

Question 55

Organizational behaviour and human resources management are basically the same discipline.

Question 56

If we understand the reasons for a behaviour,we can often ________ that behaviour effectively.

Question 57

Human capital is a key determinant of psychological capital.

Question 58

Human capital is a key determinant of firm performance.

Question 59

Nearly all workers prefer stimulating,challenging jobs.

Question 60

Prediction and explanation of organizational behaviour correspond to the managerial task of ________.

Question 61

Management is defined as

A)the art of telling people what to do.
B)the art of getting things accomplished through others.
C)the art of getting people to do what you want.
D)the art of controlling employees.
E)the art which prescribes how things get accomplished in organizations.

Question 62

The human relations movement was critical of

A)bureaucracy.
B)participative management.
C)open communication.
D)decentralized controls.
E)flexible management systems.

Question 63

Translating principles based on the best scientific evidence into organizational practices is known as ________.

Question 64

The idea of bureaucracy was developed by

A)Henri Fayol.
B)Frederick Taylor.
C)Lyndall Urwick.
D)Max Weber.
E)Mary Parker Follett.

Question 65

Describe the main goals of organizational behaviour.Under what conditions can behaviour be controlled?

Question 66

If a manager implements a program to lower employee turnover based on what other companies are doing,he/she is practising evidence-based management.

Question 67

Describe the goals of organizational behaviour and then apply them to an organization that has a turnover problem.How can the goals of organizational behaviour help an organization lower its turnover?

Question 68

Knowledge of organizational behaviour will help you understand the use and effectiveness of ________.

Question 69

Who was the father of scientific management?

A)Henri Fayol
B)Frederick Taylor
C)Lyndall Urwick
D)Max Weber
E)Elton Mayo

Question 70

Which of the following best represents the meaning of evidence-based management?

A)A manager designs a program to reduce absenteeism based on a program implemented in another organization.
B)A manager designs a program to reduce absenteeism based on his previous experience and intuition.
C)A manager designs a program to reduce absenteeism based on a principle he learned in an OB course.
D)A manager designs a program to reduce absenteeism based on an article he read in the newspaper.
E)A manager designs a program to reduce absenteeism based on a book he read on leadership.

Question 71

Explain what evidence-based management involves and give an example.

Question 72

Define and describe the differences and relationship between organizational behaviour and human resources management.

Question 73

Two important managerial tasks are the analysis of problems and taking action to deal with these problems.Analysis is closely related to which goal(s)of the field of organizational behaviour?

A)Management
B)Prediction and explanation
C)Explanation and control
D)Prediction and management
E)Prediction and control

Question 74

Managers acquire,allocate,and utilize physical and ________ resources to accomplish goals.

Question 75

If prediction and explanation constitute analysis,then management constitutes

A)change.
B)action.
C)behaviour.
D)structure.
E)reason.

Question 76

The human relations movement of the 1920s and 30s was originally concerned with the impact of fatigue,rest pauses,and lighting on productivity.Researchers began seeing the additional effects on productivity of

A)wage rates and profit sharing.
B)ethnicity and culture.
C)psychological and social processes.
D)flex-work programs.
E)product quality.

Question 77

The goals of the field of organizational behaviour include predicting,explaining,and ________ behaviour.

Question 78

Evidence-based management involves the use of management intuition.

Question 79

Scientific Management is the process of

A)using research to develop the optimum degree of specialization and standardization of work tasks.
B)developing a strict set of rules and regulations.
C)developing a strict chain of command.
D)establishing objective criteria for promotion and selection of employees.
E)centralizing power at the top of organizations.

Question 80

The Hawthorne studies illustrated how

A)fatigue can be avoided by redesigning work.
B)rest pauses can cause employees to lower their productivity.
C)lighting can reduce the quality of employees' work.
D)psychological and social processes affect productivity and work adjustment.
E)all of the above.