Deck 9: Managing Electronic Health Record Systems: Collaboration and Implementation

Question 1

Trust is essential for the success of a major systems project.

Answer 1

True

Question 2

At the enterprise level it is easy to establish each users need to know.

Answer 2

False

Question 3

Policies and procedures are used to manage human behavior.

Answer 3

True

Question 4

Computer systems are tools used to accomplish business functions.

Question 5

At the transaction processing level of system activity it is easier to establish a user's need to know.

Question 6

One reason it is difficult to communicate with information systems staff is that technical system information can only be communicated in highly technical language.

Question 7

Setting policies and revising procedures is integral to making major new computer systems work in health care facilities.

Question 8

The information systems staff will likely have stronger knowledge than users regarding the physical structure of the system.

Question 9

Information staff members think in terms of business tasks.

Question 10

To build trust, vendors must deliver on their promises of a well-functioning system.

Question 11

The best project champions in health care facilities are the CIOs.

Question 12

The information systems staff will never know all that they could about a complex database, operating system, or network.

Question 13

User expectations of what the system will do should match the information systems staff's expectations.

Question 14

The term server has more than one possible meaning.

Question 15

The stewardship of patient identifiable data typically becomes an information systems responsibility in an electronic health record (EHR) system.

Question 16

Users can be sophisticated partners in systems development.

Question 17

A stakeholder in a computerization project is an individual who controls all or a major portion of the project's funding.

Question 18

User members need to explain their jargon and abbreviations to information systems staff.

Question 19

Computer system users think in business tasks.

Question 20

Frequent users of an electronic health record system will likely get to know how to use the system better than information systems staff.

Question 21

The user's manual should document all system features and functionality.

Question 22

List four types of users of electronic health records (EHRs) who do not have a direct care responsibility.

Question 23

Give two examples of what you should do if you are a member of the systems development team but you do not understand the jargon or abbreviations being used by the information systems staff.

Question 24

Focusing on baseline data may be viewed as remaining "stuck in the box".

Question 25

List three factors that could delay system implementation.

Question 26

The user manual for purchased software is developed by the facility's information system's staff.

Question 27

Data mapping is used to link data from a legacy system to a newly purchased system.

Question 28

Operational workflow planning is the purview of the system users.

Question 29

A training manual should document all system features and functionality.

Question 30

User managers may strongly support a project but underestimate which factors?

Question 31

Describe why personal commitment on the part of a computer system user can help a system implementation succeed.

Question 32

When do information systems managers give high priority to a project?

Question 33

The value of data in the legacy systems is assessed by the information systems staff.

Question 34

What are some indications that a systems project is likely to go forward with the support of the information systems manager?

Question 35

It is possible to clearly understand the expected outcome of a systems project but not understand the process by which the team is obtaining the outcome.

Question 36

A training mistake is "not sufficiently funding the training process".

Question 37

Give two examples of user manager trust in systems development projects.

Question 38

Why are physicians and appointment clerks equally important team members in a clinic appointment system project?

Question 39

A training manual should teach the user to use the new system to accomplish his or her work tasks.

Question 40

Gathering baseline data allows measurement of the future vision for an information system.

Question 41

Identify the attributes of a training manual with a user manual.
Outcome is satisfactory work performance.

A)Training manual
B)User manual

Question 42

MATCHING
Match the following descriptors as a best fit to either "Project" or "Operations."
No direct authority, full responsibility

A)Project
B)Operations

Question 43

Identify the attributes of a training manual with a user manual.
Encompasses documentation of the entire system

A)Training manual
B)User manual

Question 44

MATCHING
Match the following descriptors as a best fit to either "Project" or "Operations."
Peaks and valleys work flow

A)Project
B)Operations

Question 45

When health information management (HIM) managers say that there are many "challenges" associated with a system implementation, what does the word challenges mean?

Question 46

MATCHING
Match the following descriptors as a best fit to either "Project" or "Operations."
Done repeatedly

A)Project
B)Operations

Question 47

How can baseline data collected at the beginning of a project help in the evaluation process?

Question 48

MATCHING
Match the following descriptors as a best fit to either "Project" or "Operations."
Not "start date" and "end date" focused

A)Project
B)Operations

Question 49

Identify the attributes of a training manual with a user manual.
Defines and describes all system features

A)Training manual
B)User manual

Question 50

List three examples of improvements that could be measured in an electronic health record (EHR) implementation.

Question 51

MATCHING
Match the following descriptors as a best fit to either "Project" or "Operations."
Business process driven

A)Project
B)Operations

Question 52

MATCHING
Match the following descriptors as a best fit to either "Project" or "Operations."
Ad hoc teams

A)Project
B)Operations

Question 53

Which of the following factors has been found to be most important in making a system implementation as success: perceived usefulness or ease of use?

Question 54

Why is system testing a by users a big deal? An important task?

Question 55

Who drives and defines the implementation process?

Question 56

Identify the attributes of a training manual with a user manual.
Contains exercises and evaluations

A)Training manual
B)User manual

Question 57

List three reasons why the "go live" period is typically stressful.

Question 58

How should system implementation and workflow redesign be approached?