Deck 16: Operational Management

Question 1

If work being performed in a health care setting requires handling confidential information then, the space design should factor confidentiality into the space planning process.

Answer 1

True

Question 2

Assigning three health information management professionals to 35 full-time equivalent staff members in a health information management department to handle release of information requests is an example of which type of work organization?

A) Project
B) Customer
C) Process
D) Territory

Answer 2

Process

Question 3

In reengineering processes that do not contribute to achieving an organization's goals are called value-added activities.

Answer 3

True

Question 4

Improving work processes requires questioning the necessity of continuing to do all currently performed tasks.

Question 5

The formula (Quantity + Quality)/staff hours is an expression of:

A) Productivity.
B) Costs.
C) Work distribution.
D) Parallel work.

Question 6

Project management is a skill set that emphasizes planning and implementing a specific objective.

Question 7

Repetitive strain or stress injuries are a potential problem for medical transcriptionists.

Question 8

The health information management director of Lakeview Hospital is gathering data to help in the preparation of departmental productivity standards. She finds that there are three hospitals of approximately the same size and service model that have achieved a 3- to 4-day turnaround from patient discharge to billing the payer. She has contacted these facilities to learn more about how the organizations are achieving this standard. The activity described is called:

A) Peer review.
B) Benchmarking.
C) Synthesis.
D) Re-engineering.

Question 9

A statistical report of the quarterly clinical record review that contains errors and needs to be redone would be counted as a "productive unit of work."

Question 10

The work flow process chart is being used by the health information manager to gather data about the release-of-information (ROI) process. Which of the following represents data about a delay in the ROI process that would be found by using a work flow process chart?

A) The ROI employees have an attitude problem.
B) The ROI staff are not cross-trained.
C) One staff member is working a lot of overtime.
D) It takes 15 days to get a record copied.

Question 11

Management creates both formal and informal organizations to accomplish its goals.

Question 12

Organizing the health information department of a large ambulatory care center into teams to provide services to particular clinics is an example of which type of work organization?

A) Functional
B) Customer
C) Process
D) Project

Question 13

Employee absence would not delay work completion in a serial work division model.

Question 14

Work sampling using random observations is effective because:

A) Data are obtained with less time and expense.
B) The employee gets the manager's attention.
C) The manager can see whether work is distributed equitably.
D) It interrupts the normal work routine for shorter periods of time.

Question 15

Departmental productivity standards help employees understand expected job performance.

Question 16

A Gantt chart can be used for personnel planning, resource allocation, and budgeting.

Question 17

A work distribution chart could identify an uneven distribution of work within a work unit.

Question 18

The primary advantage of using a decision matrix in the decision process is:

A) All relevant information can be displayed and viewed at the same time.
B) The matrix clearly displays the flow of information.
C) The matrix makes the decision for the individual or group.
D) The matrix identifies all potential problems.

Question 19

The task of strategic planning in an organization would most likely be completed by:

A) Top management.
B) Middle managers.
C) Consultants.
D) Supervisors.

Question 20

The step in a flow process chart that describes the "review of a consent for release of information to determine that it meets the health information management criteria for processing the request" refers to a(an):

A) Transportation.
B) Storage.
C) Inspection.
D) Delay.

Question 21

The color red is rarely used in offices because it can cause headaches and increase blood pressure.

Question 22

A trip frequency chart shows which employees frequently interact with one another.

Question 23

In change management, "managing change" refers to the making of changes in a planned and managed or systematic fashion.

Question 24

Indirect lighting can also be referred to as reflective lighting.

Question 25

The color red has the effect of putting workers to sleep.

Question 26

In strategy formulation, adaptive strategies indicate the method for carrying out the directional strategies.

Question 27

Effective strategic planning requires environmental forecasting.

Question 28

In the process of determining the ____________________ for health information services, answers must be developed for these questions: "Who are we?" and "What are we?"